WOW customer support, Author at WOW Customer Support

What Are the Best Practices for Sending Emails to Respond to Clients’ Inquiries?

August 12, 2022September 6, 2022

Have you ever received emails from clients asking questions or requesting information? If yes, you probably already know how important it is to respond promptly.

Email support services have become a crucial part of every business communication strategy. The good thing about email support services is that they allow businesses to reach their target audience anytime and anywhere.

But sending out too many emails can backfire. To get the best response rate, you should send relevant and timely emails. This means that you should always follow up after a client inquiry.

However, sending emails to respond to clients' inquiries can be tricky. This article will discuss what makes up a successful email campaign.

Best Practices for Sending Emails

Writing many emails daily while working in a contact center has probably made you quite lethargic and blinded you to the importance of each email you send to customers.

The emails you send on behalf of the business significantly influence the customers' thoughts, which in turn affects how they behave toward the company. Customers email you to get a solution to their problems. Still, your most significant error was maybe not taking advantage of the opportunity to improve your relationship with them. You would need to make an effort and stop using the outdated templates, for sure.

However, they assert that there is only one best way to complete a task. As a result, we have listed several best practices for email support services in this blog that you need to be aware of and adhere to.

Personalize the Message by Adding Names

You attract better customers if your email customer service outsourcing is better. Because of this, you must treat every customer who emails you as though they are your top priority. Using the names is the simplest way to demonstrate this. Use your name at the end of the mail instead of the company's name, and greet the customer by name rather than using automated messages or templates. We assure you that it makes a significant difference.

Deliver the Unfortunate News in a Good Way

Always, always, always provide a solution to the customer's issue. Even if you don't have a solution for the problem they are having, don't disregard the email and let them know. Consider what you could do to make them happy. Inform them of the bad news, and then deliver some happy news. You could, for instance, say, "We don't have a solution for your problem, but we can work on this together or, if your device is still under warranty, maybe replace it."

Consider Feedback

Email support outsourcing services would be lacking without follow-ups. Regardless of whether the customer sent a follow-up message, you should follow up once the problem has been solved.

Don't allow your customers to inquire about the status of their complaints; instead, keep them informed. This will increase customer satisfaction by 10%.

Send the customer a message saying, "We hope the solution worked for you. Has it? We would be delighted to help you further. Do you still need our assistance with anything today?"

Express Gratitude

Expressing your appreciation to your clients for believing you to be qualified to address their issues is a wise course of action.

In reality, 26 customers didn't bother to mail you and instead just left for the day for everyone who did.

Be thankful that they gave your company a chance to convince them to stay; otherwise, they might have left like the other 26. Additionally, if you keep them by addressing their problem, you can make them brand promoters because they have the power to affect the decisions of those around them.

Avoid Saying Anything Negative

The most desirable quality is positivity. Everyone enjoys talking to and being around positive people; negativity attracts people you don't want to be around.

In real life or, more specifically, in email customer service outsourcing, the mathematical axiom that two negatives make a positive does not hold.

The customer is already dissatisfied; if your email support outsourcing services respond negatively, they will become even more dissatisfied. Decrease your use of words that convey doubt, such as no, never, not, but, and actually. Spend some time crafting more compelling and uplifting sentences.

Write Subject Lines That Grab Attention

A great email subject line from email support services can mean the difference between getting your message opened and deleted immediately. Many users base their decision to open an email solely on the subject line.

Your subject line has a lot riding on it; it can almost be overwhelming to stare into the empty "subject line" box on your ESP. How do you begin?

As you craft your subject line, keep these things in mind:

1. Pique Their Interest

Don't give your audience too much information, so they don't have to open the email, but just enough to get their attention. In light of this, you should probably stay away from clickbait and gimmicky subject lines. Opening the curiosity gap can be a potent way to get an open, but it's crucial to ensure that the content of your email lives up to the hype.

2. Establish a Sense of Urgency

Nobody wants to pass up a great opportunity. Because of this, almost every email you receive on Black Friday will contain the phrase "6 hours left!" or "Only today! While avoiding unfulfilled promises is essential, highlighting a limited-time offer in your subject line might persuade some readers to click.

3. Do a Character Count

Although there is no exact science to choosing the ideal subject line length, it's essential to consider what your audience will see in their email client. A long subject line will probably be shortened. Make sure the most crucial portion of your subject line will be visible in the inbox, whether you use a single word or an entire sentence.

4. Run the Numbers

Readers may gloss over the words in your subject line with a full inbox, but numbers tend to stand out. Try using a number in the subject line if the content of your email allows for it. What do you have to lose?

5. Consider the Preview Text You Used

The preview text typically appears just below the subject line in email clients. Use this area as a bonus subject line by thinking of it that way. Preheader text for emails should complement the subject line and give readers more reasons to click.

Okay, these tips are excellent, you might say, "but I still don't know what to put in my subject lines."

Sadly, there is no foolproof method for creating subject lines. Because each audience is unique, this is. Emoji use may cause open rates to soar for one retailer while plummeting for another. A clever pun on the day's news may be appreciated by some audiences while being ignored by others.

Final Thoughts

It is wise for a business to offer email support services to encourage customer loyalty. It is much more difficult for you and the customer to comprehend the emotion and tone through email support services than through help desk support services.

You can still use the advice to ensure a better customer experience. Remember that simple actions like addressing the customer by name and your own, providing a solution, employing positive language, and many other things can make your customers appreciate every email support services interaction.

You can provide your customers with excellent email support services by outsourcing to Wow Customer Support. Based on your prior emails, our team will develop response templates and FAQs that are true to your brand's voice. To ensure that the emails can adequately address customer needs, we also use metrics to gauge the effectiveness of our responses.

Do You Want to Boost Your Sales?

August 22, 2022September 6, 2022

Here’s What You Need to Know About Outbound Call Centers!

Ever wondered why almost every business nowadays prefers outbound calling? In the outbound call, companies call their prospects and customers for telesales, telemarketing, appointment booking, proactive customer service, market research, collection reminder, or any other reason depending on business requirements.

Usually, outbound call center services will include lead generation, welcome calls, market research, telemarketing, after-sales feedback, and proactive support. With increasing competition in the market, outbound call center services can help businesses reach more customers and increase sales.

Benefits of Outbound Call Center for Your Business

An outbound call center can help you reach your target audience like never before. Outbound call center solutions use proven strategies to improve your business's marketing pipeline, improve your business reach, and fasten your customer acquisition cycle. There are several ways companies can leverage outbound calling. Here are some benefits of adding outbound call center services to your business:

1. Generates more leads

The most important benefit a business can get from an outbound call center is getting more leads for your business. Every company aims to generate more information, and outbound calls can be a great way to prospect your business to your target customers, helping generate leads. You can relieve your sales and marketing team from some responsibilities by generating leads. Moreover, your team will be able to convert these leads into business at a better rate than by approaching them only with traditional marketing approaches. This is because your outbound calling agents will call individuals who have shown interest in your product/service.

2. Improves Customer Loyalty

Not every outbound call is related to sales. Some can be made to keep the customers informed and engaged with the brand. You can ask your outbound customer service agents to make a welcome, proactive support call or tell them about a new update. Make your customers feel valued with outbound calls by creating a friendly call to them. This will help them trust your business and build a rapport.

3. Improves Customer Retention Rate

Most businesses struggle with retaining customers due to the tough competition in the market. When you outsource an outbound call center to a professional agency, they will deliver excellent customer service. Great customer service will ensure that you retain more customers and improve your brand reach through free word-of-mouth promotion to help your business acquire more leads. Customer retention is the key to business growth, and an outbound call center can be the best way to boost your retention rate.

4. Reaches Customers on Their Schedule

Your customers expect you to provide support when they need it, and if your business fails to assist them, you might lose them, and they will consider buying from your competitors. Whether they want to get information related to your product, delivery, tech support, or any reason, they want to contact you when they feel comfortable. With outbound call center services in place, you can assist them as per their schedule and also use this time to update them about your product/services.

5. Improves your employees' productivity

To provide better services to your customers, you can choose to outsource your outbound calling process to a renowned call center. This will ensure that professional agents will handle outbound calls and professionally assist your customers. With the outbound process outsourced, your in-house employees will have ample time to focus on their primary responsibilities. This way, you can enhance your team's productivity and provide better services to your customers.

Tips to Establish an Effective Outbound Calling Strategy

Now that you know how an outbound call center can benefit your business, you need to create an effective outbound calling strategy to reap these benefits. Here is how you can implement it in your business:

Specify Your Goals

To start with, you need to establish a well-defined outbound calling strategy. You need to understand what you want to achieve from outbound calling. Specify your goals. Are you going to call to set up an appointment? Are you making calls to inform prospects about your product/services or doing market research?

Prepare Your Call List

You must create a list of prospects you wish to reach out to. You should make outbound calls to people who have shown some interest in your product or services. Your Outbound call center should make outbound calls to such prospects will help you increase the chances of converting them into your customers. This way, you will not only save some time but will get in touch with the potential customers who are looking to buy the product or services your business offers.

Craft a Compelling Sales Script

An effective outbound calling strategy without a compelling script to target your prospects would be incomplete. The hand will give your outbound call center services agents a practical blueprint to establish a two-way communication flow and say compelling words that would make a positive difference for your business. The script should be concise, crisp, and engaging enough to keep the prospects involved and interested throughout the communication.

Provide Training and Incentives

You cannot underestimate the most crucial aspect of your outbound calling strategy – your team of call representatives. The team should include the right people, and you need to work at improving their skills through training sessions. Another way to motivate your team and push them beyond their limits is to provide incentives and rewards. Establish a short-term and long-term incentive plan, including prizes, tips, and monetary commissions.

Use the Right Tools

With the right team and an engaging script, the only part missing in your effective outbound calling strategy would be using the right tools. Outbound Call Center Solutions would be incomplete without the tools that equip your agents with an idea of who they are talking to and where the customer stands in the marketing funnel. You need to use an efficient CRM tool to help your agents understand the prospects and how they should be treated.

Analyze and Optimize

To maximize the productivity of your outbound call center, you need to go through the reports and analyze the performance of your strategy. Evaluate your call center's performance and compare it with the goal you created in the first step. If the results are not as expected, you need to re-evaluate your whole strategy and optimize it to achieve your goal in a better way. Optimization may include:

Changing your script.
Training your team.
Adding better tools.
Retargeting your audience.
Upgrading your call list.
Any effective measure to help you achieve your goals better.

The best way to stay ahead of the competition and improve your outbound calling strategy is to make small changes that could positively impact the results.

An effective calling strategy for your outbound call center services can help your business in many ways. An outbound call center not only helps lead generation for your sales and marketing team but will also help you build a strong rapport with your potential customers. Creating an effective outbound calling strategy is the key to growing your business many folds. Hence, you can follow the tips mentioned above to establish an effective system and reap the benefits of outbound calling.

How Outsourced Order Management can be Effective for Business Growth?

March 4, 2020September 6, 2022

Order management is a crucial part of every business. A business needs to attract more customers which is why it is vitally important that it efficiently fulfills and processes existing client orders quickly. Order management is the very heart of every enterprise resource planning or ERP. You have to decide whether to handle eCommerce order management on your own or through a third party. Outsourcing helps to ensure that many of your daily tasks can be handled through a third party.

Lower Cost and Higher Efficiency

Outsourcing can help your business grow for a lower cost and in a more efficient manner. Third parties can be entrusted with the task of performing functions that your business would otherwise spend its valuable time on. All kinds of jobs can be outsourced and order management services are but one of the challenges confronting your business.

Lower Freight Rates

By outsourcing your business’s eCommerce order management to a third party, your business enjoys many benefits including lower freight costs. Remember that shipping costs are a huge expense for every business. The greater the volume, the lower the freight rates. Through outsourcing, your business can take advantage of high volumes and lower freight costs.

Also, shipping your products from an inhouse location does not ensure optimal costs or lesser transit times. Order management outsourcing gives your business a big advantage in the form of lower shipping costs. Not only that, but it also reduces delivery times of your products/services to your clients.

Share the Costs

If your business runs its own warehouse, it must bear all the associated costs. However, when you contract out the running of your warehouse operations to a third party, you can share the costs with them. This means that expenses like labor and rent as well as the cost of equipment and utilities plus miscellaneous costs will be shared. The result is significant savings in terms of money and time.

Manage Your Inventory

By outsourcing your business operations to a third party, your partner will bear all the shipping costs and in addition, your business gets access to the latest technology. This helps to make your business operations more efficient. Overall, outsourcing makes the entire supply chain run more smoothly. Best of all, outsourcing your eCommerce Order Management ensures that your partner handles all the shipping tasks. This frees up your time which you can spend on other tasks that will help to make your business run more efficiently.

Providing high-quality customer service is another very important part of every business. When you outsource this task to your partner, they will ensure that all processes are seamlessly integrated. Besides, they will also be able to handle the returns process in a more efficient manner. The result is a happier customer and more repeat orders.

Various functions like warehouse location and managing inventory space can also safely be entrusted to an outsourcing partner They are going to ensure that your shipments will reach your customers on time and order tracking will also be taken care of in a more efficient manner.

Best Time to Outsource Order Management?

The best time to outsource your order management process is after your eCommerce website goes live. Your outsourcing partner can help build and also customize your digital business. They can also handle your website, sales, and other miscellaneous eCommerce operations from a single location.

Another thing to keep in mind is how best to take care of customer order management.

If your business is not getting national or international attention, then it is time to outsource your order management services to a third party. Doing so will help your business save on fees and costs. By sharing responsibilities, you can free time to devote to selling products instead of managing everyday operations.

A successful business has to spend a lot of time selling its products and managing its operations. There is also a lot of competition in the eCommerce space. Unless your business becomes more visible, it won’t grow at the desired pace.

Also, if your business’s infrastructure is not geared to promoting eCommerce growth, then outsourcing is the way to go. Access to modern technology is neither easy nor cheap. If your business does not have the resources to grow rapidly, then it is the right time to outsource. Your partner will manage all of your operations giving you the freedom to spend time on marketing your products/services and scaling your business to keep pace with its growth objectives.

The best time to outsource is when you find that the cost of each order is greater than that of your provider. Keep in mind that your business is going to come under a lot of stress trying to keep pace with all the eCommerce order fulfillment services.

Volatile Order Volumes

It is normal for order volume to fluctuate with some days seeing a lot of orders and other days there will be none. If you outsource order fulfillment, your business won’t have to deal with fixed costs. In fact, processing orders through a third party ensures more accurate as well as more cost-effective order processing

Final Thoughts on Effective Order Management

Now that you know how outsourcing order management services can help your business grow, go ahead and check out an outsourcing company called Wow Customer Support. Ask them for a quote, which they will provide within 24 hours. Outsourcing can help your business grow because everything is taken care of – starting from query handling to providing a quote, and more. All in all, inventory management outsourcing holds the key to helping your business grow because your partner does all the heavy lifting for you. Our Wow Customer Support Twitter handle is @wowcsservice

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How Small Businesses Can Gain Fortune 500 Advantage with Virtual Assistant Services in 2021

June 1, 2021July 21, 2022

What transforms a business from a simple, run-of-the-mill company into a reputed Fortune 500 enterprise? The answer is three-fold – Operational efficiency, Robust service, and Focused core services. Virtual assistant services can help you achieve these three goals. In this article, let's look into how small businesses can gain Fortune 500 advantage when they hire a virtual assistant.

Virtual Assistant for Small Businesses – Why do you need them?

Virtual assistants can give you more freedom to focus on critical tasks

According to The Anatomy of Work Index by Asana, employees spend 60% of their workday on mundane and repetitive tasks such as answering emails, setting up meetings and other appointments, searching for files, filling in forms.

This is such a waste of time when you need to focus on developing products and services that can out-compete other businesses. But not only do mundane and repetitive tasks waste your time, but they also disengage employees. In fact, companies with disengaged employees perform 202% poorer compared to companies that have engaged employees. This is where virtual assistant services can help.

When you hire a virtual assistant, you can outsource these routine and mundane tasks to them and reduce the burden of boring tasks on yourself. Now you can focus on your core business operations and give your key personnel the opportunity to tackle challenging activities that can help you make headway in the market.

Virtual assistants can help you maintain regulatory-compliant books of account

Accounting errors can lead to tremendous problems for both the business and its stakeholders. Who here doesn't remember what happened to automobile giant Hertz? The company's accountants and auditors failed to account for uncollectible fees for vehicle restorations and damaged vehicles. Over the years, this accounting error led to a whopping $46.3 million in losses!

A mistake of this magnitude can be a death sentence to small businesses. This is where a virtual assistant services company can really benefit you. When you hire a virtual assistant to take over your books of accounts, you entrust an expert to be solely responsible for company-wide accounting. This virtual assistant will keep a close eye on your books, use best-in-class accounting software to keep track of everything and ensure your books of accounts are up-to-date and compliant with regulations.

Virtual assistants can reduce your operational costs

Did you know that a virtual assistant services company can reduce your operational expenses by 78%?

Virtual assistants are a great way to manage your finances smartly. Here's how they help you save costs:

Virtual assistants can be hired for specific tasks only – this means you pay only for what work they do and that duration.
Virtual assistants take care of their internet, technology, and office supplies – you will not have to buy/rent anything for them.
Compensation for virtual assistants only includes reimbursement for work done. You don't have to spend on insurance, 401Ks, and other benefits.
Many virtual assistant services offer budget-friendly annual packages, which can make their services very cost-efficient.

In fact, this is how Fortune 500 companies spend their money wisely on things that matter by leveraging virtual assistants.

5 Facts About Virtual Support

Virtual assistants can increase your workplace efficiency

Training is important when you set up a new business. But here's the problem. Companies spend on average 55.4 hours and $1,886 each year to train a single employee.

Spending such a tremendous amount of time and money on employee training can create problems when you need these precious resources for core business tasks. Additionally, while your new hires work towards mastering these skills, there is a huge scope for making mistakes on the job. Together, these can reduce your operational efficiency.

A virtual assistant for entrepreneurs can eliminate these challenges.

Virtual assistants come trained on numerous tasks, processes, and technology. Once you hire them, they can immediately get to work, and you won't need to spend time or money on training them. Additionally, they will be less likely to make mistakes or provide poor-quality work that can require reworking.

Overall, a virtual assistant for small businesses can help you maintain your quality of work and ensure your operations run without a hitch.

Virtual assistants can help you build a strong online presence.

Any entrepreneur who wants their business to have customer mindshare must be online these days. Some of the best virtual assistant services providers have social media experts who can help you:

Develop compelling online profiles and accounts that attract audience attention.
Manage the day-to-day running of social media promotional campaigns.
Optimize your lead generation activities by engaging with your social media audiences.
Create interesting and accessible content that is share-worthy.
Schedule posts so you can effectively target your chosen prospects.
Respond to social media messages, tweets, tags, and comments quickly and in a personalized manner.

In addition to these, your virtual assistant services company can also support your backend analytics tasks by:

Managing your omni channel campaigns that support your social media campaigns.
Building data collection forms for your accounts and websites.
Replying to customer messages received through contact forms.
Collating and processing social media engagement metrics and site visits by using analytics tools.
Creating insights-rich reports that you can use for campaign planning.

Some of the best virtual assistant services also offer 24x7 virtual assistant support. This is helpful if you have a global customer base and need a robust and responsive social media team.

Virtual assistants can help you to provide 24/7 customer service.

Speaking of 24x7 virtual assistant support, your virtual assistant for small businesses will also be able to offer very robust backend support to prospects and existing customers. This is crucial.

Research has proven that about 1 in 3 customers purchases from a brand only after having a positive experience with a friendly and knowledgeable customer service agent. Conversely, if they have a negative experience, 91% of customers will leave the brand without complaining. Therefore, by having a virtual assistant services company take over your customer service activities, you can prevent customer churn by up to 67%!

There are more benefits that you get when you hire a virtual assistant for customer support activities. For example, companies with highly responsive customer service teams drive 4%-8% higher revenue than other companies. Additionally, according to Harvard Business Review, their profits increase by 25% to 95%. Isn't that enough impetus for you to choose 24x7 virtual assistant services?

Hire a qualified virtual assistant for small businesses at VGrow

At VGrow, we are a leading virtual assistant services provider with extensive experience of over 12 years supporting small businesses and entrepreneurs with dedicated virtual assistant support. We are committed to empowering you and helping you bring your strategic vision to life by supporting you wherever you need us.

Our team of highly-trained, qualified, and experienced 24X7 virtual assistants can give you the competitive edge to take your business to new markets. Our virtual assistant services are extremely affordable and highly customizable. Feel free to reach out to us to discuss your business needs. We are here to support you.

Live Chat Leads to 48% Increase in Revenue, Here’s How?!

June 12, 2021July 21, 2022

Live Chat Leads to 48 Increase in Revenue per Chat Hour Heres How

Live chat support is getting crucial to conducting business online. Research shows that 85% of customers are deeply satisfied with websites that offer live chat support services. In addition to customer satisfaction, an ICMI report indicates that live chat increases revenues by 48% per chat hour! So if you're interested in getting higher engagement and greater conversions, you'll need to seek help from live chat service providers.

In this article, we make a case for this stand and show you how live chat increases engagement and revenues.

What would happen to your website without live chat support?

Before we understand how live chat support services help you, we need to understand how visitor-website interactions would unfold without live chat service providers.

Consider yourself to be a customer who's visiting a website – your website. You start browsing through the site. There's a lot of information to take in, and you're not finding exactly what you're looking for. You want help and directions to the page/content you seek. But there's no one around. Only a contact form or an email address listed on the page. Sure, you can reach out to the brand through these, but who knows how long it'll take to get a response.

You need this information urgently. Oh well, you decide. There's no point wasting your time here anymore, is there? And so, you exit the site and go in search of another one where it's easier to find information. Or at least a customer service agent online who can help you with what you need.

In truth, this scenario is more real and more common than you think. For example,74% of customers are more likely to switch websites and brands if they find the process of buying a product/service too confusing and cumbersome. In addition, 33% of customers give companies just one chance to make a positive impression with good onsite service. If you're able to meet their expectations, they abandon your site permanently. And on average, 95% of customers share their bad brand experiences with others, compared to just 87% who share good brand experiences.

Not having robust live chat support services on your website can lead to a tremendous amount of loss. You'll lose out on valuable lifetime customer patronage just because you did not choose live chat support outsourcing.

These 5 live chat support studies prove why live chat is instrumental to revenue generation.

Here are a few more reasons why you need to consider live chat outsourcing:

ATG Global Consumer Trend Study

This study by ATG Global directly answers the challenges posed by the example we have given above.

The study revealed that 90% of customers found it significantly easier to find products and services when they had help in live chat support. Live chat service providers offered real-time inputs resolving customer questions and helping them find offerings well suited to their needs.

A study by J. D. Power

The study shows that 42% of customers prefer live chat support to phone and email support because of quick support. Live chat was found to be more human and more personalized compared to other forms of website support. In addition, customers felt more seen and respected through quick and responsive live chat.

Research has shown that efficient live chat service providers can resolve any customer query in under 42 seconds. By choosing live chat support outsourcing, you can ensure you deliver a personalized and fast experience to customers. In addition, it makes for a more memorable experience.

Polling by emarketer.com

The eMarketer survey showed that more talkative customers tended to buy more from websites that had a live chat feature. The survey revealed that, for almost 38% of the responders, the purchase decision was made on the spot thanks to the inputs of the live chat agent.

The survey also showed that 40% of responders who used live chat were more likely to purchase at least once a week from the brand. So, by opting for live chat outsourcing, you can encourage more prospects to visit your site often and convert faster.

A study by E-tailing Group

The study by the E-tailing Group shows that for 20% of the responders, live chat was the most preferred way of communicating with the brand. Compared to the just 54% of customers who regularly used live chat, approximately 59% of people frequently use live chat when visiting websites.

According to the study results, the respondents' customer demographic was mostly male between 31-50 years, college-educated and with high paying white-collar jobs. These were customers who spent significantly higher online compared to the median population. This indicates that live chat is one of the key factors responsible for big-budget spends online.

What's more, is that this survey shows, 62% of the respondents were willing to speak to proactive live chat service providers who reached out to them. When executed promptly, such proactive outreach can help shy or hesitant customers open up and do business with you.

Survey by eDigitalResearch

In a survey organized by eDigitalResearch, it was found that 73% of customers were tremendously satisfied with live chat and many placed orders while conversing with their live chat service providers.

The reason for this, according to eDigitalResearch Commercial Director Derek Eccleston, is simple. Live chat removes customers' problem of having to wait on hold in telephone queues or automated field questions from bots, increasing the time they spend waiting around for support.

Instead, live chat outsourcing will ensure brands always have a team of customer service executives ready to assist site visitors whenever they need help. In essence, live chat achieves the promise of instant supply of information for an instant demand by customers.

These studies about the effectiveness of live chat support show us why live chat leads to a 48% increase in revenue per chat hour. It is because:

Live chat support is quick and responsive.
It makes it easier for customers to find the bespoke information, product or service they need.
Live chat service providers are personal, friendly and empathetic to the needs of customers.
It is an easy and hassle-free solution to prevent customers from sifting through lots of content on the website.
Live chat service providers extend a warm welcome and a helpful hand to customers who may be shy or hesitant to contact the brand.

Contact WOW Customer Support for Live chat outsourcing

At WOW Customer Support, we are a reputed live chat service provider with extensive experience helping companies across industries. Our live chat support outsourcing service can help you provide quick and seamless online support to website visitors.

Our team is highly qualified and trained in handling customers from across geographies, and cultures. With our live chat support, you will be able to supercharge your customer service and create a meaningful and enjoyable website experience for your customers. Reach out to us to discuss your live chat support outsourcing requirements.

Why Are Multiple Customer Support Services Essential for eCommerce Business?

February 4, 2021June 23, 2022

Customers used to rely on the convenience and security of having a physical shop they could visit if they couldn’t reach someone over the phone. Make every effort to alleviate such anxieties by ensuring that your customer support services are always available whenever something comes up. Failure to do so increases the likelihood of losing a convert on your site.

Providing exceptional customer support solutions benefits sales, brand loyalty, and customer retention, resulting in fewer difficulties or complaints and higher satisfaction. It can help your brand’s image, leading to greater sales. In fact, According to Microsoft data, customer support services are vital for brand loyalty for 95% of customers.

Customer Services Role In Any Business

The customer service role is critical in developing connections and trust with customers. Providing excellent customer support services may be a game-changer for your company. Businesses that provide excellent customer service recover their client acquisition expenses, create loyal followers that recommend your services, serve as case studies, and give feedback and reviews.

Now, let’s discover the three main roles of customer support services in an eCommerce business:

Makes Your Business Trustworthy

Your business may win your clients’ confidence by remaining constant and ensuring that customers and clients are always aware of how your firm is performing—in addition, over 61 percent of business owners embrace customer support outsourcing services.

Better Understanding of Your Clients

When a client purchases, they usually recommend that they connect with companies to make their shopping experience convenient and filled with empathy and understanding. Customers want to see businesses demonstrate that they are interested in and appreciate them in addition to surviving a crisis. Therefore, customer support plays a vital role in connecting to customers and providing them with better understanding and accurate solutions.

Provide Adequate Solutions

Most firms are in the process of digitizing their operations to serve their consumers better. Customers want agencies to meet their requirements and expectations at every touchpoint. They base their purchase decisions on customized experiences.

Customer support services are used to understand the customer’s expectations better. They seek to enhance and streamline customer communications to increase customer satisfaction. They are more likely to promote brand loyalty and profitability in any businesses that adopt them.

What is Multi-channel Customer Support?

Multi-channel support businesses like Wow Customer Support provides several channels of communication for your customers to reach you. The most common are email, live chat, phone, social media, knowledge base, and similar channels. While some consumers like the quick response provided by live chat software, others prefer to locate the answers through a knowledge base. Essentially, the concept is that every customer interacts with companies differently, and you want to be able to respond to all of them with the same degree of professionalism and speed.

The concept behind multi-channel assistance is that providing extra communication channels would boost customer happiness and retention. Clients are more inclined to purchase your goods if they can readily reach you with any inquiries or issues. Being able to give support promptly reassures your buyers that you are eager to assist them and will only help to boost your sales and business.

Key Advantages of Using Multiple Customer Support Platforms

Multi-channel customer support services give your customer many ways to communicate with you. Essentially, the concept is that every customer interacts with companies differently, and you want to be able to respond to all of them with the same degree of professionalism and speed.

Manage Your Customers’ Demands with Ease

Multiple Customer support solutions lets you respond to your customers’ questions by phone, chat, or other contact methods. A multi-channel customer support services can generate many information streams that your company can use to understand your customers’ demands better.

It also allows you to comprehend, quantify, and evaluate client dialogue. Furthermore, with customer support outsourcing, you can leverage their CRM system to assist you in optimizing how your firm handles all client requests to boost productivity.

Target Specific Audiences

Customers’ transaction statistics and retail experiences will be known when there are several customer service channels. As a result, you may concentrate on the services that customers demand the most. If a consumer inquires about hair care services, you might provide a voucher or a discount to entice them.

Outsourced customer support services allow integrated customer service, sales, merchandising, inventory, and enterprise resource planning to operate better, enhancing business’s revenues and efficiency.

Redirect All Requests to The Correct Employee

With multi-channel customer support services, you can always route client inquiries to the appropriate employees. Whether it is technical or product-related help, your customer care specialists will make every effort to connect them as soon as feasible. Because you are not waiting for a single communication channel, replies are faster, and requests are answered more quickly.

Customer Satisfaction

Client retention is less difficult than customer acquisition. The more effortlessly you can meet your customers’ demands, the more trust and loyalty you will gain. As a result, if you get customer support outsourcing services, your company becomes more accessible and may capitalize on client connections.

A positive customer experience leads to increased spending. In fact, 86% of purchasers are prepared to spend more for a positive client experience. According to a PWC study, the more costly the item, the more eager people are to spend.

Customers, for example, are prepared to pay a price premium of up to 13% for indulgence services merely because of a positive customer experience.

Track Your Customers

By incorporating multi-channel customer support services into your organization, you may simplify all client interactions. This allows you to go through their information and record every encounter, so you don’t miss anything.

Having different channels also allows you to produce various types of reports. You may also keep track of your sales team’s performance and what works best for you. You may organize and manage your customers’ concerns, questions, and feedback.

Marketing Opportunities

Proactive customer support services open up a plethora of marketing possibilities. When you have a large network of supporters, you can always recommend a better solution or make a few proposals. For example, if a consumer calls to inquire about a service, you can respond to their inquiry and inform them about a new product you’ve recently released. As a result, you may utilize customer service as a marketing strategy to introduce and promote new products and services.

Boost Sales and Conversions

If something goes wrong, customer support personnel can address price, other goods, services, or support capability inquiries. Making it simple to contact a firm implies that it can be trusted to communicate with customers, moving prospective leads farther down the purchasing process until the client is ready to make a purchase.

Wrap Up

When you use customer support outsourcing services, you can better serve your clients, provide rapid and high-quality assistance, and access their full contact history. If you seek such services, Wow Customer Support is one of the major customer service outsourcing businesses delivering top-notch customer support services with an emphasis on serving the best of what services can give. So what are you waiting for? Give it a shot now, and check out our services today!

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What is eCommerce Order Management Outsourcing and Its Benefits?

May 25, 2022June 23, 2022

In recent years, the corporate sector has evolved dramatically. Every day, changes occur around the globe and in supply chain management. Customers have freedom in the number of orders and delivery routes. Therefore global supply chains are complicated bundles. Today, let’s look at how order management outsourcing might aid eCommerce businesses.

Management outsourcing transfers the previously outlined customer fulfillment process to another organization. This outsourced business takes over your order management process and uses its experience to guarantee that it runs smoothly.

Based on the study by Baymard Institute 69.80% shopping cart abandonment rate has been reported because of a lack of order management process. Order Management Outsourcing may provide value to your company and help you avoid problems that could harm your reputation.

Benefits of eCommerce Order Management Outsourcing

Order management process may be time-consuming and requires numerous steps. From start to end, a whole system run-through might take days or weeks. When you multiply this by the number of customers, what looks to be a simple procedure becomes far more difficult.

It may be difficult to prioritize this procedure on top of other internal issues for a company that is just getting started, experiencing a huge rush of orders, or seeing increasing site traffic. Still unsure whether order management outsourcing is for you? We’ve listed a few reasons why you should consider it for your business.

Helps Save Time

A foolproof order management system requires science. It takes time to create a system that is perfectly suited to the way your company runs and the type of things you provide.

This might result in a considerable lag in order fulfillment for a young company or one that is new to eCommerce, resulting in revenue loss. It’s also tough to account for everything that may go wrong with an unskilled fulfillment team. Shipped parcels can go missing, commodities can go missing, and databases can be hacked, causing havoc.

Order management services may be a lifeline for many firms, especially small ones that need time to figure out other elements of their business.

Reduce Risk

Customers expect outstanding service from new businesses as well. They anticipate that their orders will be sent and delivered on time. This might be problematic for any corporation with little expertise in cargo organizing.

Outsourcing your order management services enhances the chance of each order being processed and delivered to the consumer effectively. The outsourced business may also fix any problems a customer may have with the items.

Like Wow Order Management Outsourcing Services, these companies possessed years of experience. They possessed the skills and know-how to solve any issues that arose during the fulfillment process.

If a customer requests a difficult-to-transport item, an outsourced services provider will know how to handle the packaging and ship them together efficiently. Not only is your customer glad that their items arrived undamaged, but you also save your company money by not having to replace an item that was damaged in transit.

These enterprises, too, have staff and a set of regulations. This means you will save time and money on training and hiring new employees. Outsourcing these parts relieves you of the hassle of hiring several people for a single task.

Build Customer’s Loyalty

With so many online merchants to choose from, customer retention is vital to any business’s long-term sustainability. It may take time to win a customer’s loyalty, but regaining it is difficult.

“Customers will remember if you send defective items or are exceptionally late in shipping certain things and avoid your web store the next time you host a sale”, according to a poll conducted by Yotpo, a producer of integrated marketing solutions.

Customer voices are also easily reinforced by the power of social media, perhaps scaring off other potential clients who were thinking about using your services. Excellent shipment and fulfillment, on the other hand, may easily lead to repeat customers.

Order Management Outsourcing Services Inclusions

When you have a fresh new business, this may not seem too difficult: a few orders come in each day, and you can swiftly fulfill them yourself. As sales increase, channels develop, goods are added to your inventory, and your client base grows, potential difficulties may occur.

As your eCommerce shop expands, an order management system may assist you in removing bottlenecks.

The journey begins when a consumer puts in an order and ends when the order is delivered. You may handle a wide range of procedures by outsourcing these services, which include the following.

Customer Support

Customer service encompasses everything from delivering quotes, receiving orders, addressing problems, and managing grievances through returns, refunds, and customer follow-up.

Business Process Outsourcing

Order data input, contract validation, customer attestation, acquisition of order validation, order status check, and order revocation management are all services provided by the back office.

Accounting and Finance Services

Finance and accounting services include, among other things, invoice data input, invoice processing, invoice production, and credit checks.

eCommerce Order Management Cycle

Order Processing Services like Wow Customer Support provides a wide range of services that simplify your company procedures, including inventory management, order fulfillment, and after-sales support. Below is the cycle of the eCommerce order management process:

Order Placement

The initial stage in any order fulfillment process occurs when a customer places an order using an automated form. After receiving the order, a sales staff member double-checks the information before confirming it.

Order Picking

Picking is obtaining products from available inventory and delivering them to a packing station by following a picking list. Warehouse picking crews, or pickers, are frequently allocated to this activity. This is where warehouse management comes into play: how inventory is organized affects how long it takes to fulfill each order.

Order Packaging

When the order arrives in the area, it is packaged in a way that reduces the dimensional weight while providing enough protection. Some let clients supply their creative packaging to give customers a one-of-a-kind unpacking experience.

Order Fulfillment

When an order is verified, it is delivered to the warehouse, where an employee validates the shipment information. Following that, the employee creates an invoice and completes the order. As a result, three critical procedures must be taken to guarantee that the order reaches the client on time: choose, pack, and ship.

Order Processing Services Available

Order processing is a critical component in any sales process. Performing it well puts you one step ahead of the competition in generating new business and building current customer relationships.

When you run your business online, order processing becomes even more important; clients have a lot of alternatives to select from, and faster replies to their orders and inquiries almost always lead to a sale. Here are the available order processing services you should take note of:

Data Entry for Orders

Terminals and automatic data input systems that record and validate all information. As a result, the data entry services relieve you of the time-consuming chore of data capture.

Services for Purchase Order Processing

Because of data capture software, you can ensure that manual data entering labor is reduced. Furthermore, the program scans the order forms for critical information. It then records it, decreasing the possibility of a mistake.

Customer Database Administration

This service assists customers in fulfilling orders and maintaining records in an organized manner. Customer data is constantly gathered, evaluated, and maintained. With this type of service, you can be certain that your consumers will be highly respected and that they will be completely satisfied.

Services for Billing and Invoicing

The services for invoicing lets the customers get their bills by mail or email. This also helps track both paid and outstanding orders.

Services for Transaction Management

This helps keep track of critical management services and commercial transactions. Furthermore, all transactions, their impacts, and transaction-related facts are documented.

Document Digitization

The digitalization procedure provides you with the document exactly as it is. It does not modify or affect any of the information included inside it.

Services for Indexing and Archiving

Indexing and archiving services are tailored to your requirements. This organizes your data to meet the needs of your company. Any field you desire can be added and handled for your convenience.

Conclusion

Outsourcing order processing relieves you of managing and maintaining the order processing and fulfillment system. Wow Customer Support has worked with small and big organizations in various industries to optimize their sales, order, and fulfillment processes.

We can enhance how you handle and fulfill client orders by gaining a thorough grasp of your present condition and business procedure. We arrange your data methodically, keep your customers delighted, guarantee that purchases arrive on time, and provide you with every other service that allows you to focus on your important duties without having to worry about these services.

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