Blog

Why UX Writers and Customer Support Service Should Team Up

Most companies haven't tried it yet but user experience (UX) writers teaming up with customer ...
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Understanding the Values of Call Center Service in Logistics Management

Given the current structure of the global economy, the definition of a good brand or ...
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In House Vs Outsourcing Lead Generation: The Choice that Improves ROI

Lead generation is the process of prospecting and converting the target customers into a person ...
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Content Moderation trends

10 Promising Trends in Content Moderation Services Your Business Shouldn’t Ignore

Building brand recognition involves developing the trust in the minds of your target audience. One ...
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Guide to Omnichannel Customer Service

Your Guide to Omnichannel Customer Service: Connect with Your Customer at Every Touch Point

From texting apps, social media channels to video chats and emails, the way we communicate ...
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Call Center Trends

Top 10 Call Center Trends That Will Make an Impact in 2021 and Beyond

With the rise in digitalization and globalization, the call centre industry is changing rapidly. As ...
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UG Content Moderation: A Guide To Moderating Users’ Content To Make Your Brand’s Social Media Presence Top-Grade

The online world works with a huge amount of content daily, and content moderation is ...
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Tips to Improve Customer Service during the Holiday Rush

The holidays are upon us, and this is the time of year when customer service ...
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Key Ecommerce Customer Service Metrics to Help Boost Customer Engagement and Retention

Customer service is the key to success for every business, and when you are running ...
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15 Cold Calling Tips from Customer Support Outsourcing Services for Sales Success in 2021

What does cold calling mean to you? Do you consider it to be a sales ...
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benefits of remote customer service

5 Surprising benefits of employing Remote Customer Service Representatives

We live in an age where almost anyone can get a job done remotely. Even ...
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7 Proven Call Answering Services Best Practices in 2021

Managing call answering services is no easy job. Effective management requires hard work, strategic vision, ...
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