Technical Support Outsourcing

Technical Support Outsourcing for your Business

Having IT support is crucial for any ecommerce business in this modern era. It is a proven fact that technical support outsourcing can help you reduce the total costs incurred on IT management, support, and monitoring. Apart from cost reduction, outsourcing also frees your in-house IT staff. They can then be utilized for core business objectives. Also, technical support outsourcing lets you have access to expert services, bearing no costs on hiring and resource management.

At Wow, we provide a well-trained team of IT professionals who possess all the required skill-set and expertise to optimally manage your IT services. Furthermore, we help you handle your IT technical support by providing a very flexible outsourcing model to ensure that your business runs smoothly. 

Technical support outsourcing

Our tech support services include-

Here are a few unique advantages of using our technical support services-

EXPERIENCED TECHNICAL SUPPORT

We at Wow have vast experience in technical support services. We provide complete IT technical support for your business as well as for your customers. Also, our services can be personalized for your company, and our agents are trained to work on or integrate our systems     into your platform to achieve the best results.

DETAILED REPORTING

Apart from convenience, another advantage of technical support outsourcing is that we give you detailed reports on the interactions we have with your customers. Therefore, you get useful insights into the areas of improvement needed to make your business more successful. We share all the details of customer interactions so that you can build your database for research and development purposes.

YOUR PLATFORM, OUR RESOURCES

If you don’t use generic tools and prefer in-house platforms and tools, don’t worry. We ensure that technical support outsourcing happens seamlessly and that there are no drastic changes to the way you work. We train our agents to work on your platform and ensure adherence to your policies.

FROM START TO FINISH

We ensure everything from hiring resources, training, payroll, and overall resource management is all done by us. Thereby, you can transfer the responsibility of the project to us. We provide detailed reports so that you can always monitor and suggest any changes or improvements to the process.

CUSTOMER SATISFACTION

We understand your goal of customer satisfaction very well. Hence, we have your backs so that you provide them the best and not worry about technical issues. Our track record in technical support services has been great. We have been able to achieve a score of more than 85% in technical support surveys. Our first call resolution score is also quite high at 80%.

24×7 SUPPORT

Our executives are available 24×7 to cater to your business needs. So you don’t have to worry about making last-minute arrangements when there is something urgent that needs to be taken care of. Our experts are ready to go and can deal with all problems related to tech support services.

As an entrepreneur, you see your business settling into new changes and going through restructuring.  Outsourcing technical support services can quickly and seamlessly scale up your support team. And the best part is you don’t need to commit to full-time hiring and worry about lay-offs. 

Similarly, if your business sees seasonal surges, outsourcing tech support services can help you deal with changes to support requirements without any hassles.

Also, as a leading IT support service company, we majorly focus on providing small business tech support services to budding entrepreneurs and business owners. 

So what are you waiting for? Outsource technical support services from Wow. Also ask for our one-week free trial.