Technical Support Outsourcing

Technical Support Outsourcing for your Business

Having IT support is crucial for any ecommerce business in this modern era. It is a proven fact that technical support outsourcing can help you reduce the total costs incurred on IT management, support, and monitoring. Apart from cost reduction, outsourcing also frees your in-house IT staff. They can then be utilized for core business objectives. Also, technical support outsourcing lets you have access to expert services, bearing no costs on hiring and resource management.

At Wow, we provide a well-trained team of IT professionals who possess all the required skill-set and expertise to optimally manage your IT services. Furthermore, we help you handle your IT technical support by providing a very flexible outsourcing model to ensure that your business runs smoothly.

Our Maintenance Services

IT Security Services & others

Here are a few unique advantages of using our technical support services

EXPERIENCED TECHNICAL SUPPORT

We at Wow have vast experience in technical support services. We provide complete IT technical support for your business as well as for your customers. Also, our services can be personalized for your company, and our agents are trained to work on or integrate our systems into your platform to achieve the best results.

DETAILED REPORTING

Apart from convenience, another advantage of technical support outsourcing is that we give you detailed reports on the interactions we have with your customers. Therefore, you get useful insights into the areas of improvement needed to make your business more successful. We share all the details of customer interactions so that you can build your database for research and development purposes.

YOUR PLATFORM, OUR RESOURCES

If you don’t use generic tools and prefer in-house platforms and tools, don’t worry. We ensure that technical support outsourcing happens seamlessly and that there are no drastic changes to the way you work. We train our agents to work on your platform and ensure adherence to your policies.

FROM START TO FINISH

We ensure everything from hiring resources, training, payroll, and overall resource management is all done by us. Thereby, you can transfer the responsibility of the project to us. We provide detailed reports so that you can always monitor and suggest any changes or improvements to the process.

CUSTOMER SATISFACTION

We understand your goal of customer satisfaction very well. Hence, we have your backs so that you provide them the best and not worry about technical issues. Our track record in technical support services has been great. We have been able to achieve a score of more than 85% in technical support surveys. Our first call resolution score is also quite high at 80%.

24×7 SUPPORT

Our executives are available 24×7 to cater to your business needs. So you don’t have to worry about making last-minute arrangements when there is something urgent that needs to be taken care of. Our experts are ready to go and can deal with all problems related to tech support services.

If your business sees seasonal surges, outsourcing tech support services can help you deal with changes to support requirements without any hassles.

As an entrepreneur, you see your business settling into new changes and going through restructuring. Outsourcing technical support services can quickly and seamlessly scale up your support team. And the best part is you don’t need to commit to full-time hiring and worry about lay-offs.

Also, as a leading IT support service company, we majorly focus on providing small business tech support services to budding entrepreneurs and business owners.

So what are you waiting for? Outsource technical support services from Wow.

Why choose WOW Customer Support

Our Client Says

“Our e-commerce start-up needed a boost in customer support, but we were low on funds to invest. We came across Wow Customer Support and were impressed by their range of affordable chat support service. Their 24*7 chat support helped us establish a firm footing in the market.”

Stacey.E

Head - Customer OperationsOne of the top ecommerce store specializes in Pharmaceutical products from Miami,FL

“Since joining hands with Wow Customer Support, we have experienced upward growth in sales and customer retention. The webchat solution offered by the company is just WOW!”

Gina.P

CEO A high quality home accessories retailer from New Orleans,LA

FAQ

What are the technical support services?

Technical support services include diagnosis software and hardware problems and helping customers install applications and programs. The executives resolve network issues, configure operating systems using remote desktop connections to provide immediate support.

What are the advantages of outsourcing technical support services?

Technical support is one of the most sought-after services in any industry. It plays an important role to ensure the customer understands and utilizes their product effectively. A few advantages of outsourcing technical support services are-

  • Save time, effort, and resources
  • Skilled and trained technical executives
  • Instant online computer support services
  • 24x7 support services
  • Increase customer satisfaction

What are the safety measures taken to protect client data and information?

We understand that you may have many concerns while outsourcing call center services. But we never compromise on securing customer data. We take serious measures to protect your company information from unintentional, unauthorized, and unlawful disclosure. Subsequently, we adhere to ISO 27000 standards and conduct regular legal compliance checks to protect our customer data. So stay assured that your business data is in good hands.