of consumers are more likely to continue doing business with brands that provide multilingual support during and after a sale.
Of consumers are inclined to repeat purchases from a brand if they have had a positive customer service experience.
Of people never make purchases from websites in foreign languages.
Our multilingual customer support services are about more than just assisting in different languages. It's also about building trust and fostering long-term relationships with our customers. Our multilingual customer care team is fluent in multiple languages depending on your requirement.
Our multilingual customer support services are about more than just assisting in different languages. It's also about building trust and fostering long-term relationships with our customers. Our multilingual customer care team is fluent in multiple languages depending on your requirement.
The WOW Edge
With our tried and tested ‘Train the Trainer’ approach, our Multilingual Customer Service Outsourcing ensures that you receive high-quality support in your preferred language with minimal disruption to operations.
The WOW Edge
With our tried and tested ‘Train the Trainer’ approach, our Multilingual Customer Service Outsourcing ensures that you receive high-quality support in your preferred language with minimal disruption to operations.
WOW Customer Support has a 10% buffer for agents to deal with absences/attrition.
WOW Customer Support has a 10% buffer for agents to deal with absences/attrition.
Assessing client’s customer support needs and requirements.
Signing off a comprehensive Scope of Work Document.
Client-led training for our expert trainers and WOW developing robust Standard Operating Procedures (SOPs).
Our trainers effectively transfer knowledge to any new agents allowing for client participation to any extent preferred
Ongoing weekly and monthly reports sent which present the CSAT, First Response Rate, Quality and Productivity of the team for review.
Assessing client’s customer support needs and requirements.
Signing off a comprehensive Scope of Work Document.
Client-led training for our expert trainers and WOW developing robust Standard Operating Procedures (SOPs).
Our trainers effectively transfer knowledge to any new agents allowing for client participation to any extent preferred
Ongoing weekly and monthly reports sent which present the CSAT, First Response Rate, Quality and Productivity of the team for review.
Our multilingual customer support is available 24/7, so you can be rest assured that help is always available when you need it. Whether you need assistance with a product or service or have a question about your account, our team is here to help.
We understand the importance of excellent customer service at Wow Customer Support. That’s why we offer multilingual customer support services to our customers. With our team of trained staff fluent in multiple languages, we can provide support in a comfortable language for the customer.
Types of Support We Provide:
At Wow Customer Support, we offer several types of multilingual customer care to meet the needs of our customers. These include:
Phone Support
Your customers can now call our support team in their preferred language and speak with a trained representative who can assist with their inquiries or issues.
Email Support
Customers can send an email in their select language and receive a timely response from our multilingual support team member. With the help of multilingual support, you can avoid any sales lost due to language barriers.
Live Chat Support
Customers can use our live chat feature to communicate with representatives in their preferred language in real-time. This allows for a quick and convenient way to get their needed assistance. Overall, we offer various multilingual customer service options to ensure that our customers can receive the help they need in the language they are most comfortable with.
Phone Support
Your customers can now call our support team in their preferred language and speak with a trained representative who can assist with their inquiries or issues.
Email Support
Customers can send an email in their select language and receive a timely response from our multilingual support team member. With the help of multilingual support, you can avoid any sales lost due to language barriers.
Live Chat Support
Customers can use our live chat feature to communicate with representatives in their preferred language in real-time. This allows for a quick and convenient way to get their needed assistance. Overall, we offer various multilingual customer service options to ensure that our customers can receive the help they need in the language they are most comfortable with.
Outsource Multilingual Customer Support to Us!
Our multilingual customer service outsourcing is more than just assisting in different languages. It’s also about building trust and fostering long-term relationships with our customers. We are committed to providing exceptional customer service at Wow Customer Support in every language. Our multilingual customer support team is here to help if you have questions or need assistance.
Contact us today to experience the benefits of our services!
Why Choose Us?
Cost Effective
Reputable
Our Expertise
Business Savvy
Free Trial
Why Choose Us?
WOW ADVANTAGE
Scalability
Best-fit Technology
Consistency Across Channel
Data Security
OTHER SERVICES
Product Data Management
Online Store Development
Data And Image Management
Data Intelligence
Our Clients Say
Wow Customer Support has done a wonderful job of helping us grow our retail business internationally. Their multilingual email support came handy in penetrating the overseas market. They patiently listened to our requirements and acted upon it. They were 24*7 active in dealing with our customers and responding to their queries.
We reached out to Wow Customer Support to streamline our email marketing system for better customer retention. They looked into our existing workflow to identify where we were falling behind and needed help. Within a few months of using their service, we experienced our customer support process had optimized. With them by our side, we can focus on managing our e-commerce business with ease.
We had launched a new offer sometime last year. It drew a lot of attention. Our support staff was struggling to keep up with all of the calls. Calls were being missed, and as a result, prospects would switch to our competitors. We considered partnering with a company that would handle all our incoming calls and walks callers through our registration process. We engaged the services of Wow Customer Support. And you know what? Your guess is as good as mine. No call was missed. Most notably, they connected with our customers professionally; hence our sales doubled within 5 months. The trial was so effective that we made it a standard support procedure.
We are a Multimedia firm based out of California. We approached Wow Customer Support two years ago to provide moderation services for our eight social media websites. Their team would filter our ever-engaging sites for pornography, anti-social behavior, violence, or other content that we had categorized as unacceptable or might cause copyright conflict. Filtering for spam was also another task that their team did excellently. We are glad to announce that after a year or so, the total number of our social media sites grew to 14. And that not all! The 14 sites are free from objectionable and sensitive posts!
