Strengthen Your Retail Customer Support and Be Available 24x7x365
As the retail sector is growing competitive, customer expectations are also increasing. In the fast-paced 'instant' world, consumers expect an immediate solution or answer. So, you need a reliable solution that helps your business cope with the ever-evolving consumer behavior without over-committing your resources.
Retail customer service outsourcing to Wow Customer Support helps deliver a seamless shopping experience. Whether you run an eCommerce store or a traditional brick-and-mortar shop, we can ensure you immediate, comprehensive, and courteous customer support. As a result, you'll get loyal consumers, repeat business, and increased revenue
At Wow Customer Support, we offer:
- An on-demand model to scale your function up or down as per ever-evolving consumer demands and industry trends
- High-quality, specialized agents across multiple channels to deliver remarkable customer services
- Pay-as-you-use model to tailor the solution as per your needs
- Our customer support services offer flexible pricing. You can choose the plan that best fits your goals and budget.
Services That We Provide
Supporting consumers in the modern retail landscape can be challenging. The difference between happy and disappointed customers can be very thin. At Wow Customer Support, we understand all the pain points of retail businesses. So, we provide tailored solutions to address all obstacles by offering the following services:
24/7 Customer Service
Your business needs to stay up around the clock, especially if you are targeting international audiences. So, we make sure that your business is open 24/7/365 to handle all queries and problems of your customers.
Omnichannel Customer Support
Customers can reach you via different communication channels like live chat, call, email, social media, etc. You can design a customized communication strategy to ensure satisfactory customer service with our omnichannel capacity. Our knowledgeable and trained agents can provide quick and effective resolutions to your customers’ issues. Dedicated email agents can write informative emails to make customers smile.
Order Processing
Retail businesses rely on consumers buying products. So, whether you run an online store or a brick-and-mortar shop, our operators can help callers place orders, answer queries, and process payment. All in all, we can do everything for you, from entering orders to processing and fulfilling at a later time.
Up-selling & Cross-selling
Up-selling and cross-selling allow you to drive more sales by suggesting related items at check out. If your system facilitates, our operators can offer additional products to callers. If we process retail orders on our side, we can script up-sells and cross-sells while navigating your sales and marketing campaign.
Consumer Complaint Management
Wow Customer Support has extensive experience providing prompt and accurate solutions to customer complaints. We can handle this for businesses of all sizes across all geographics. We can analyze customer complaints and prioritize them based on the severity. Our operators ensure appropriate and timely responses to customer issues and convert them from disappointment to loyalty.
24/7 Customer Service
Your business needs to stay up around the clock, especially if you are targeting international audiences. So, we make sure that your business is open 24/7/365 to handle all queries and problems of your customers.
Omnichannel Customer Support
Customers can reach you via different communication channels like live chat, call, email, social media, etc. You can design a customized communication strategy to ensure satisfactory customer service with our omnichannel capacity. Our knowledgeable and trained agents can provide quick and effective resolutions to your customers’ issues. Dedicated email agents can write informative emails to make customers smile.
Order Processing
Retail businesses rely on consumers buying products. So, whether you run an online store or a brick-and-mortar shop, our operators can help callers place orders, answer queries, and process payment. All in all, we can do everything for you, from entering orders to processing and fulfilling at a later time.
Up-selling & Cross-selling
Up-selling and cross-selling allow you to drive more sales by suggesting related items at check out. If your system facilitates, our operators can offer additional products to callers. If we process retail orders on our side, we can script up-sells and cross-sells while navigating your sales and marketing campaign.
Consumer Complaint Management
Wow Customer Support has extensive experience providing prompt and accurate solutions to customer complaints. We can handle this for businesses of all sizes across all geographics. We can analyze customer complaints and prioritize them based on the severity. Our operators ensure appropriate and timely responses to customer issues and convert them from disappointment to loyalty.
Benefits of Outsourcing the Retail Customer Support Services
There are many good ways how outsourcing customer support can benefit your business:
Flexibility and Scalability
Retail is a seasonal industry with festival seasons being extremely busy with customer queries at peak. So, retailers need extra support to handle the workload. We can easily and quickly scale up during busier seasons when you outsource retail customer service.
Insightful Data Analysis
An outsourced contact center provides you with insightful data such as which items are selling, repeat customers, FAQs related to certain products, etc. You can use this information to improve your sales and marketing strategy.
Better Overall Customer Experience
An outsourced call center is fully equipped with all the necessary tools and techniques to handle a variety of customer issues. So, they can solve customer queries faster and more efficiently. This translates to creating greater happy shoppers and increased customer loyalty.
Outsource with us!
Wow Customer Support serves as a one-stop-shop for all your retail support needs. Whether it’s about handling customer queries or upselling, we are here to assist your shoppers at all times.
Schedule a call to learn more about how Wow Customer Support can help your retail business deliver the best customer service experience.
Why choose WOW Customer Support
Our Expertise
Our unparalleled expertise inproviding customer support services to meet your needs and demands.
Budget friendly
Cost-effective and flexible services for your business that can be scalable at any point in time.
Free trial
Give us a try and see the results for your selves.
Quality services
We bring nearly 100+ years of experience to the table with our well-trained team to take your business to the next level.
Multi
channel support
Services across multiple channels and platforms to ensure you stay on top of your game.
Our Expertise
Our unparalleled expertise inproviding customer support services to meet your needs and demands.
Quality services
We bring nearly 100+ years of experience to the table with our well-trained team to take your business to the next level.
Budget friendly
Cost-effective and flexible services for your business that can be scalable at any point in time.
Multi
channel support
Services across multiple channels and platforms to ensure you stay on top of your game.
Free trial
Give us a try and see the results for your selves.
Our Client Says
Wow Customer Support has done a wonderful job of helping us grow our retail business internationally. Their multilingual email support came handy in penetrating the overseas market. They patiently listened to our requirements and acted upon it. They were 24*7 active in dealing with our customers and responding to their queries.
We reached out to Wow Customer Support to streamline our email marketing system for better customer retention. They looked into our existing workflow to identify where we were falling behind and needed help. Within a few months of using their service, we experienced our customer support process had optimized. With them by our side, we can focus on managing our e-commerce business with ease.
We had launched a new offer sometime last year. It drew a lot of attention. Our support staff was struggling to keep up with all of the calls. Calls were being missed, and as a result, prospects would switch to our competitors. We considered partnering with a company that would handle all our incoming calls and walks callers through our registration process. We engaged the services of Wow Customer Support. And you know what? Your guess is as good as mine. No call was missed. Most notably, they connected with our customers professionally; hence our sales doubled within 5 months. The trial was so effective that we made it a standard support procedure.
We are a Multimedia firm based out of California. We approached Wow Customer Support two years ago to provide moderation services for our eight social media websites. Their team would filter our ever-engaging sites for pornography, anti-social behavior, violence, or other content that we had categorized as unacceptable or might cause copyright conflict. Filtering for spam was also another task that their team did excellently. We are glad to announce that after a year or so, the total number of our social media sites grew to 14. And that not all! The 14 sites are free from objectionable and sensitive posts!
FAQ
What is retail customer support outsourcing?
Outsourcing retail customer support services means letting a reliable third-party company handle customer services on your behalf. A good outsource retail customer service provider is fully equipped to provide necessary support and align with your business goals.
How quickly can you start?
We are able to start the project within a week. Send us all your requirements, and we'll provide you with a custom quote for price and timeline.
How do you respond to seasonal spikes in customer queries?
We're a large team of highly trained customer support agents. Moreover, we can quickly add agents to our team to handle the increased volume.
How do you handle difficult customers?
Our team undergoes special customer care psychology training. So, we know how to deal with customers with moods like anger, upset, annoying, happiness, and more. As a result, we can handle even the most difficult customers with ease.
