Contact Center Outsourcing

TECHNICAL SUPPORT OUTSOURCING SERVICE

To ensure businesses provide high satisfactory customer services, contact centers were designed. If you opt for omnichannel customer support, it is highly recommended to outsource contact center services from us. We at WOW customer support, are offering contact center outsourcing services since 2015 and have earned a unique reputation in the industry.

To ensure 100% customer satisfaction, we use multiple channels to offer qualified and consistent contact center outsourcing services. 

Apart from resolving queries of customers, our contact center outsourcing services include omnichannel customer care service, technical support, sales support, credit & collection support, telephone services, and concierge support services. 

Our contact center outsourcing modules are supported by mathematical models such as operations research and queuing theory etc. At WOW customer support, we have a dedicated team of professionals who deliver the best-quality contact center outsourcing services. Our experts will develop a unique contact center outsourcing module exclusively for you based on your business requirements. 

Contact Center Solutions Providers

Our team typically consists of the following members

  • A Project Manager – We handpick our Project Managers to ensure their training and experience is aligned with your brand and business process. The project manager would be responsible for overseeing the activities of other team members and reporting its progress.
  • Agents – Our agents are ‘Brand Specialists’ as they are trained to understand your brand inside out. They ensure to provide the best customer experience to your clients. They are well-trained to resolve customer queries efficiently.
  • An Infrastructure Team – Our infrastructure team has rich experience in operational design. They help you improve the operational structure of your business to make sure everything runs seamlessly and efficiently.

The processes involved in our contact center outsourcing services

We align our processes with the workflow requirements of your business. Also, we deliver to you a system that is efficient and useful. Our governance model is based on ‘Strategic Planning and Executive Business’ reviews to foster communication and accountability. Our implementation process is a series of measurable steps. We collaborate with you and integrate your workflow into the process. Moreover, we take quality very seriously. 

Hence, we have a ‘Quality Assurance’ team dedicated to monitoring the team performance to bring you the highest efficiency. Furthermore, we provide you the best ‘Workforce Management’ that takes care of recruitments and staffing needs for you.

Our primary objective is to manage your customer services to ensure your business reputation and revenue will grow without interruptions.

Why Choose Our Contact Center Outsourcing Services?

We have developed our expertise over years of experience and learning in the following-

  • Order management
  • Upselling
  • Cross-selling
  • Customer service and support

We provide customer support via email, chats, phone, and various social media applications.Thus, we ensure that the team gets good exposure to your product or service and your brand. This immersive training helps them be better at representing your brand. Our customer care outsourcing training also ensures that they understand how critical their role is in a direct-interaction position. Therefore, we train our agents in soft-skills so that they are better able to handle customer complaints and suggest resolutions.

We assess the situation and replace non-performing or under-performing resources at no extra cost to you if you are not happy with the team’s performance at any point.

Our Pricing

We have a record of providing value for our customers through a fully customized customer care outsourcing model. We offer competitive pricing to help you get more value with what you invest in! With prices starting at $850 a month, we are one of the best contact center solutions providers out there in the markets. Therefore outsource your contact center services to one of the best technical support outsourcing companies. 

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