Scalable and Flexible Email Support Services to Help Enhance Your Customer Relationship!
Email communication has become an integral aspect of interacting and maintaining a relationship with customers. Customers are increasingly finding emails as the most preferred and convenient form of communication with businesses.
Your business needs to have resources and a support team to handle large emails in such a context. With our years of experience in providing quality email support outsourcing in technical and IT helpdesk services, we aim to make our clients’ businesses stand out in terms of support. This is why outsourcing email support services to Wow customer support will ensure that all emails are addressed and responded to efficiently. Our expertise in email support services will help you achieve your ideal customer relationship management goals.
- Our email support agents and managers from different time zones will ensure their availability 24/7 for prompt responses.
- We will provide customized email support services to ensure flexibility and scalability based on your business needs.
- We create a knowledge base of frequently asked questions and answers your customer needs to enable quick and timely responses.
- Our agents prioritize customer email tickets and respond accordingly to ensure customer satisfaction.
Wow Customer Support’s Email Support Services Include:
After Sales Service
Our team will provide accurate information on products and services to your customers via emails. We will also handle order-related queries, returns and exchange, refunds, and warranty-related queries. Further, we will keep your customers posted on the dispatch and delivery status of orders as well. Our all-around after-sales email service will ensure that your customer questions are responded to adequately and efficiently.
Our email support service team will be well versed with the technical aspects of your products and services to address all customer queries. Our email responses will provide hardware support, installation responses, and product activation instructions.
We will manage customer engagement and retention for your business needs. Our expert team will handle customer complaints, handle customer grievances, and manage customer loyalty programs. Each email is personalized to exceed customer expectations and enhance your brand reputation.
Revenue management must be handled accurately and securely. You can be guaranteed that our team will do so. We will handle billing, invoicing, claims, and debt collection. Additionally, we will also provide order processing and order management services. Our prompt and real-time email answering services will ensure that all revenue queries are handled efficiently.
Benefits of Outsourcing Email Support Services to Us
By outsourcing email support services to professionals, you will provide quality support to your customers. With extensive training and experience, they will be able to deliver the services that you need.
Improved management and tracking
Our team will take care of all aspects of the installation and management of systems necessary for email support services.
Rapid email responses
With an email support team solely dedicated to your customers, you can ensure that your customers will get quick responses to their emails. In addition, their prioritization system and management will give you access to an efficient email support system at all times.
Outsource Email Support Services to Us Today!
By outsourcing to Wow Customer Support, you will gain top-notch email support services to cater to your customers. Our team will create response templates and FAQs based on your previous emails to ensure that they are authentic to your brand tone. In addition, we use metrics to measure the effectiveness of our responses to ensure that the emails can adequately address customer needs.
All emails will be secure and confidential as we will strictly adhere to data privacy SLAs. With our seamless support, you will feel that we are simply an extension of your team.
Choose our reliable email support services today and ensure that your customers are satisfied with your services!
Why choose WOW Customer Support
Our Client Says
Wow Customer Support has done a wonderful job of helping us grow our retail business internationally. Their multilingual email support came handy in penetrating the overseas market. They patiently listened to our requirements and acted upon it. They were 24*7 active in dealing with our customers and responding to their queries.
We reached out to Wow Customer Support to streamline our email marketing system for better customer retention. They looked into our existing workflow to identify where we were falling behind and needed help. Within a few months of using their service, we experienced our customer support process had optimized. With them by our side, we can focus on managing our e-commerce business with ease.
We had launched a new offer sometime last year. It drew a lot of attention. Our support staff was struggling to keep up with all of the calls. Calls were being missed, and as a result, prospects would switch to our competitors. We considered partnering with a company that would handle all our incoming calls and walks callers through our registration process. We engaged the services of Wow Customer Support. And you know what? Your guess is as good as mine. No call was missed. Most notably, they connected with our customers professionally; hence our sales doubled within 5 months. The trial was so effective that we made it a standard support procedure.
We are a Multimedia firm based out of California. We approached Wow Customer Support two years ago to provide moderation services for our eight social media websites. Their team would filter our ever-engaging sites for pornography, anti-social behavior, violence, or other content that we had categorized as unacceptable or might cause copyright conflict. Filtering for spam was also another task that their team did excellently. We are glad to announce that after a year or so, the total number of our social media sites grew to 14. And that not all! The 14 sites are free from objectionable and sensitive posts!