Elevate Your Inbound Call Center Services with Wow Customer Support’ – Only $7/Hour
Currently, customers are increasingly seeking instant responses to their queries and quick resolutions. This is why established inbound call centre services will be indispensable for your business. The professional call agents will monitor the calls round-the-clock and ensure that all calls are answered. Additionally, they will use their experience to resolve and respond to all customer queries. You can retain a loyal customer base with an inbound call center service provider.
Our services will ensure your business responds to incoming calls with unparalleled professionalism and expertise. Wow Customer Support's dedicated agents will handle calls from your customers efficiently. We will seamlessly take all customer calls, minimize abandonment rates, and ensure customer satisfaction. At Wow, our inbound call center solution team is operational 24x7 through multiple channels.
Our Key Inbound Call Center Solutions Features:
- Our team will be deeply familiar and knowledgeable about your products and services to answer your customers' queries.
- We have comprehensive experience delivering inbound call services for a global customer base.
- We will strictly adhere to SLAs and ensure you avail of top-notch inbound call center services.
What Inbound Call Center Services do we provide at WOW?
The Wow Customer Support team will identify customers' needs, clarify information, research issues, and promptly provide solutions.
Call Answering Services
Wow's round-the-clock phone answering services will always ensure an expert is available for your customers. We will answer the calls by maintaining the highest quality standards. Our experience ranges from eCommerce, real estate, and retail industries. In addition, we will provide customized call-answering solutions to meet your business needs.
Product information request services
Our knowledgeable and proficient staff will provide accurate product information request services for your customers. Our pre-set guidelines and specifications will ensure the information compels them to purchase the products immediately. In addition, our information service extends to warranty information, product specifications, product upgrades, and accessories.
Inquiry handling services
Our well-trained professionals will handle all inbound call center outsourcing inquiries perfectly. With our exhaustive company and product knowledge, our team will exceed all your customer service expectations. Regardless of the large volume of calls or questions of differing natures, we will adequately respond to all customer inquiries.
Order Management Services
Wow's customizable order-taking services make order placement easy for your customers. Once your customers place an order, we utilize the CRM system to process it quickly. Additionally, we keep your customers informed about the order's progress and delivery. Our order-taking services will provide a seamless experience for your customers.
Billing Queries
Our competent experts will handle all billing queries efficiently. From addressing billing disputes to following up on overdue - our team will ensure that all your billing is managed seamlessly. We will also handle payment reminders, facilitate revenue verifications, and clarify all billing queries.
Helpdesk Services
Our inbound call center outsourcing support team has expertise in handling business helpdesk services. We can help customers with their account queries, doubts, services, and other questions. Our efficient helpdesk services allow your business to handle all customer queries easily.
Virtual receptionist services
Our professionals are just the right remote receptionists you need for your business. They will be the first point of contact for all your inbound call center solution and positively impact every interaction. Our virtual receptionist will be the remote face of your business and can help with all administrative efforts. Now hire your virtual receptionist at just $7/Hour.
Omnichannel contact center services:
We are well-equipped to provide your customers with a truly omnichannel experience. Our inbound call centre services can provide a customized solution that helps enhance customer experience and your brand value. Whatever your industry, our skilled agents are knowledgeable and experienced in delivering your brand voice consistently across channels.
Inbound sales support:
Do you want to craft a conversion-focused inbound sales strategy for your business? Or do you need additional support for your existing inbound sales team? We can help. We can work with your team to understand your business needs, and help define and implement an overall inbound sales strategy. All focus on achieving enhanced lead generation, sales, and ROI.
Phone Answering Services:
Looking for the best inbound call center companies? Our live phone answering services have been created to provide the best customer service to your clients. With flexible services and customization options, we are one of the leading phone answering service providers with 10+ years of industry experience. Don't just take our word for it; we have 1200+ customers worldwide who are happy with our services because of their customer satisfaction rates.
After-Hour Call Answering Services:
Outsource your after-hour call answering services to Wow customer support. From emergency support to IT and helpdesk, we can serve as your first point of contact 24/7 and 365 days inbound call center solution.
Benefits of Outsourcing Inbound Call Center Solutions to Wow Customer Support
- By outsourcing inbound call centre services to professionals; you can set up a robust customer support process that provides a valuable database. This way, you can ensure that all customer interactions are documented and improvised upon.
- Outsourced inbound call centre services teams can help market new services and product launches due to their regular customer interactions. This will increase the growth and productivity of your business.
- Due to advanced infrastructure and uptime statistics, there's never a detail missing in our reports when you outsource to a professional customer service company.
Your Reliable Partners for Inbound Call Center Services!
At Wow Customer Support, we have a team of 350+ skilled agents who can handle B2B and B2C order-taking, sales, and customer services. We can deliver quick and reliable service round the clock using the right script, rigorous quality assessments, the latest data, and voice communication technology. Outsource inbound call center services to us and gain customized and flexible solutions at a cost-effective price.
Choose our inbound call center outsourcing services today and keep your customers happy 24/7!
Why choose WOW Customer Support
Our Expertise
Our unparalleled expertise inproviding customer support services to meet your needs and demands.
Budget friendly
Cost-effective and flexible services for your business that can be scalable at any point in time.
Free trial
Give us a try and see the results for your selves.
Quality services
We bring nearly 100+ years of experience to the table with our well-trained team to take your business to the next level.
Multi
channel support
Services across multiple channels and platforms to ensure you stay on top of your game.
Our Expertise
Our unparalleled expertise inproviding customer support services to meet your needs and demands.
Quality services
We bring nearly 100+ years of experience to the table with our well-trained team to take your business to the next level.
Budget friendly
Cost-effective and flexible services for your business that can be scalable at any point in time.
Multi
channel support
Services across multiple channels and platforms to ensure you stay on top of your game.
Free trial
Give us a try and see the results for your selves.
Our Client Says
Wow Customer Support has done a wonderful job of helping us grow our retail business internationally. Their multilingual email support came handy in penetrating the overseas market. They patiently listened to our requirements and acted upon it. They were 24*7 active in dealing with our customers and responding to their queries.
We reached out to Wow Customer Support to streamline our email marketing system for better customer retention. They looked into our existing workflow to identify where we were falling behind and needed help. Within a few months of using their service, we experienced our customer support process had optimized. With them by our side, we can focus on managing our e-commerce business with ease.
We had launched a new offer sometime last year. It drew a lot of attention. Our support staff was struggling to keep up with all of the calls. Calls were being missed, and as a result, prospects would switch to our competitors. We considered partnering with a company that would handle all our incoming calls and walks callers through our registration process. We engaged the services of Wow Customer Support. And you know what? Your guess is as good as mine. No call was missed. Most notably, they connected with our customers professionally; hence our sales doubled within 5 months. The trial was so effective that we made it a standard support procedure.
We are a Multimedia firm based out of California. We approached Wow Customer Support two years ago to provide moderation services for our eight social media websites. Their team would filter our ever-engaging sites for pornography, anti-social behavior, violence, or other content that we had categorized as unacceptable or might cause copyright conflict. Filtering for spam was also another task that their team did excellently. We are glad to announce that after a year or so, the total number of our social media sites grew to 14. And that not all! The 14 sites are free from objectionable and sensitive posts!
FAQ
What is the difference between inbound and outbound call center services?
Inbound call centers provide services by receiving calls made by customers. They focus on resolving customer issues with high levels of quality. Outbound call centers provide services by calling shoppers and potential customers. These agents are focused on sales, lead generation, and appointment setting.
What are the benefits of inbound call center services?
Call center outsourcing has become one of the business norms in current times. With inbound call center services, you can free up your staff to focus on tasks at a higher priority, manage high volumes of calls, and expand your business.
How will I ensure quality standards are being met?
If a company has agents and well-qualified executives with many years of experience, you can be assured of the quality standards for inbound call center services.
