Inbound Call Centre

Inbound Call Center Services

In the world of self-service, talented front line staff who are empathetic problem-solvers matter more than ever. However, the live service interaction is what is usually ill-equipped in most scenarios. Therefore, we at Wow customer support have consciously developed a strong inbound customer service team who can efficiently respond to customer queries, leading to revenue generation for the organization.

Inbound call center services is an area of expertise at Wow. We handle B2B and B2C order taking, sales, customer services, and everything in-between. Thus, with our proficiency in understanding the key metrics to manage, we can accurately forecast calls, incoming emails, texts, and chats. Furthermore, we offer many solutions that are customizable and flexible to keep costs in check. Also, at the same time, ensuring you don’t miss achieving your inbound customer service levels and customer acquisition rates.

Why choose inbound call center services at Wow customer support-

  • Customer Services

The new-age customers are well adept in ordering a product or service online than visiting the actual store. Hence, a front-line staff who would take necessary orders and provide a positive experience to the customers is mandatory. Therefore, at Wow, our inbound customer service team is operational 24x7 and offers live order taking services through multiple channels. They can identify customer’s needs, clarify information, research issues, and provide solutions promptly. This also includes handling any customer issues, questions, account concerns, and delinquency management. Therefore, we ensure all interactions are documented and stored in the database.

The various kinds of customer services we offer are

  • Sales Support

We try to leverage the contextual data of our clients and identify touchpoints for sales conversion. Also, our inbound customer service representatives interact with customers on a regular basis. Hence, they are chosen with care to help our clients acquire, create, and retain customers. Furthermore, they help in marketing new services and product launches during their interactions with the customers. Our inbound customer service executives also provide business solutions and help set up a robust customer support database. Therefore, you can utilize these skills to grow your business and increase productivity.

The various kinds of sale support services we offer are

  • Latest technology

Due to our advanced infrastructure and uptime statistics, there’s never a detail missing in our reports. Wow’s latest scripting tools, security, redundancy, and seamless integration makes us one of the best inbound call center companies in the market. We ensure your business is ahead of the technology curve to support all kinds of customer service and call center activities. Furthermore, our inbound call center services keep client satisfaction levels high, even as we keep overall operating costs low. Whether you need to improve your social media customer services or wholesale updates with your call center activities, we provide real-time, real-life, practical solutions.

With timely responses and excellent customer service feedback, our happy clients speak for us! Also, we are one of the leading inbound call center companies in the markets providing services to many top businesses in the world. Therefore, if you are looking to outsource inbound call center services, your search is over! If you would like to know more, would be delighted to give you more details about our inbound call center services. Click here to contact us.

Why choose WOW Customer Support

WANT TO KNOW HOW MUCH YOU CAN SAVE BY WORKING WITH US?

Our Client Says

“Our e-commerce start-up needed a boost in customer support, but we were low on funds to invest. We came across Wow Customer Support and were impressed by their range of affordable chat support service. Their 24*7 chat support helped us establish a firm footing in the market.”

Stacey.E

Head - Customer OperationsOne of the top ecommerce store specializes in Pharmaceutical products from Miami,FL

“Since joining hands with Wow Customer Support, we have experienced upward growth in sales and customer retention. The webchat solution offered by the company is just WOW!”

Gina.P

CEO A high quality home accessories retailer from New Orleans,LA

FAQ

What is the difference between inbound and outbound call center services?

Inbound call centers provide services by receiving calls made by customers. These agents are generally focused on making customers happy. They focus on resolving customer issues with high levels of quality and urgency while being calm and understanding.

Outbound call centers provide services by making calling shoppers and potential customers. These agents are focused on sales, lead generation, or appointment setting.

Will my customers know that I am outsourcing?

No. When our agents work with you our team represents your brand. We display your brand name on outbound phone calls. Also, we train our agents to become experts in client’s product knowledge to ensure no information is left out. We also maintain strict confidentiality on client information so that nothing gets leaked or misplaced.

How will I ensure quality standards are being met?

We ensure our clients are getting the highest quality of services by conducting weekly monitoring sessions with our clients and agents. Also, our agents are well-qualified executives who have many years of experience. So rest assured that you are in good hands.

What are the benefits of inbound call center services?

Call center outsourcing has become one of the business norms in current times. This is because companies can easily focus on core and non-core business activities without fussing over customer support. Inbound call center services deal with customer queries and focus on resolving their issues. Benefits of inbound call center services are-

  • Free up your staff to focus on tasks at a higher priority
  • No training and labor cost for customer support services
  • Expand and grow your business
  • Manage high call volumes easily
  • High customer satisfaction
  • Expert professionals in your team