Who we are?
We are a team of over 300 members with offices across India. Our core strength is IT-BPO services and have been in operation since 2015. Within a short span of time, our client strength has increased multi-fold owing to our strong commitment to delivering personalised customer support services on time, every time.
As a leading BPO service provider in the region, our internal processes are robust with the most superlative quality standards in place. In addition to the high internal benchmarks that we have, we are compliant with the ISO requirements for quality management systems
How do we do it?
Our Mission
To build the best customer experiences by making it meaningful, personal and productive. A committed and trained workforce who works round the clock, sophisticated technology that is up-to-date with the latest in the industry, a guaranteed minimal Turn Around Time and customization at its best is our way of functioning. Satisfy the customer with speed is our motto. By Offering Multi-channel support, tracking all customer interactions and using the right tools, our services are way beyond what is the norm in the industry.
- Trained Team
- Latest Tech
- Speed is the Mantra
- Personalised attention
All that you need to help your customers is right here!
Values
WoW through Service
Our single and most important value is Wow`ing our customers through exemplary service. Every single individual in our company and especially our front-line staff embodies this value. Our service personnel is chosen with care and demonstrates expertise and directs the customer interaction. It is WOW all the way!
Why WoW?
A trusted hub to whom you outsource a function of your company is like your silent backbone - one who should be reliable, who would stand for your company`s values and breathes quality! Each of our business propositions are crafted with great care and finesse. Our employees are groomed to have great poise and polish to respond in the best way possible to customers. We have taken the definition of service to the next level
The Whys
- State-of-the art Technology and Infrastructure
- Non-Disclosure Agreement and Security
- Quality Metrics
- Precision
- Great Pricing
- Our Recruitment practises
- Multi-mode Support
- Monitoring and Recording
Our Client Says
Wow Customer Support has done a wonderful job of helping us grow our retail business internationally. Their multilingual email support came handy in penetrating the overseas market. They patiently listened to our requirements and acted upon it. They were 24*7 active in dealing with our customers and responding to their queries.
We reached out to Wow Customer Support to streamline our email marketing system for better customer retention. They looked into our existing workflow to identify where we were falling behind and needed help. Within a few months of using their service, we experienced our customer support process had optimized. With them by our side, we can focus on managing our e-commerce business with ease.
We had launched a new offer sometime last year. It drew a lot of attention. Our support staff was struggling to keep up with all of the calls. Calls were being missed, and as a result, prospects would switch to our competitors. We considered partnering with a company that would handle all our incoming calls and walks callers through our registration process. We engaged the services of Wow Customer Support. And you know what? Your guess is as good as mine. No call was missed. Most notably, they connected with our customers professionally; hence our sales doubled within 5 months. The trial was so effective that we made it a standard support procedure.
We are a Multimedia firm based out of California. We approached Wow Customer Support two years ago to provide moderation services for our eight social media websites. Their team would filter our ever-engaging sites for pornography, anti-social behavior, violence, or other content that we had categorized as unacceptable or might cause copyright conflict. Filtering for spam was also another task that their team did excellently. We are glad to announce that after a year or so, the total number of our social media sites grew to 14. And that not all! The 14 sites are free from objectionable and sensitive posts!
