AUTOMATED & HUMAN USER GENERATED CONTENT & SOCIAL MEDIA MODERATION
What do you think successful brands share in common?
It’s the community of fans, followers and influencers who are engaging and interacting online with their peers and uploading content on different social media platforms in the form of images, videos, reviews, texts and comments.
With the rise in digital User Generated Content (UGC), local and global brands get the same opportunity to interact. When it comes to content generation by fans and users, around 35% of UGC impacts buying decisions, brand awareness, loyalty, and retention. However, with the rise of offensive and inappropriate content on the web, there is a greater need for UGC to be reviewed and moderated to protect both followers and corporate brands.
At Wow customer support, we deliver several moderation services including real-time comment moderation, live streaming video moderation, and image moderation that cover blogs, social networks, forums, apps and more. Our multilingual outsourced teams discover and eliminate inappropriate content to protect your brand, website, online communities and social media channels.
HOW DOES
WOW CUSTOMER SUPPORT
DO IT?
UGC Moderation
Searching blogs, forums and review site or filtering user-generated video, audio and image contributions is challenging but Wow customer support has got you covered. We help you catch sensitive posts before they ever reach your followers.
SOCIAL MEDIA MONITORING
Our team of professionals are well-versed in moderating, monitoring and managing social media streams of corporate brands. We analyze client sentiment and execute community engagement campaigns. You can breathe a sigh of relief that your brand is in trusted hands.
We moderate all of the social media platforms but the biggest are Facebook and Twitter. We help our clients monitor comments, conversations, videos, images and any sort of multimedia content that is shared, tweeted or pinned to their official brand pages and accounts.
COMMENT MODERATION
Today, there are huge numbers of blogs and websites that offer direct interaction with readers. They are always in search of professional content moderation to encourage a collaborative environment but eliminate unwanted content.
Our teams of moderation professionals monitor user comments on business pages and blogs to ensure they match posting policies and report those that don’t.
OUTSOURCED SOCIAL MEDIA MONITORING SERVICES
Be it a small business or a large enterprise, finding the right audience is essential and social media is the right platform. Whether you need to monitor, moderate or manage product-oriented social channels or official brands, our multicultural and multilingual teams have you covered.
Our outsourced teams guarantee consistent user and brand protection by screening posts, comments, discussions, reviews, and all kinds of written communication on all your official platforms.
We offer customized outsourced audio and video moderation services. Our moderation specialists can help you gain a loyal following and assure the online safety of all customers. Keep your brand protected from controversial content at all times and in over 35 languages with Wow customer support.
MAJOR BENEFITS
- Understand and analyze the sentiments of the customers with the help of case categorization and expert reviews.
- Boost loyalty and customer engagement
- Increase lead conversions
- Give protection to your brand and community 24/7
- Gain market insights with the help of data analysis.
- Provide a synopsis of the latest trends related to brand awareness.
- Assure a consistent yet safe online brand experience to the customers
At Wow customer support, we strive to research and optimize our content moderation services to keep negative and irrelevant posts away from official company communities and accounts. If you are looking to make your brand strong and community safe, call us today. Our round the clock service provides assistance in 35 languages.
Our Client Says
“We associated with Wow Customer Support a year back, and till now, they have cooperated with us so well. They are experts at eliminating inappropriate content from the internet and keep our brand’s positive image intact. We completely rely on their consultation.”
Jeffrey .J
A top retailer of Vacuum Cleaners from Baltimore,MY
“Coming to Wow Customer Support for our social media monitoring requirements is one of the best decisions we have taken. They take a proactive approach to social listening and analyzing brand mentions. With them by our side, we are always in a buzz!”
Pat.M
A leading provider of integrated logistics from Columbus.OH
