Outsourcing Your Inbound Call Center: Why It Makes Sense

Inbound Call Center Outsourcing

Running an efficient and customer-focused inbound call centre is crucial for businesses across various industries. However, managing an in-house call center can be challenging and resource-intensive. This is where outsourcing your inbound call center operations can be an intelligent decision. In this blog post, we will explore why outsourcing your inbound call center  services makes sense and the benefits it can provide for your business.

The Challenges of In-House Call Centers

Managing an in-house call center can present several challenges for businesses.

  • Firstly, setting up and maintaining an in-house call center requires substantial investments in infrastructure, including telephony systems, software, hardware, and IT support. These costs can strain the budgets of small and medium-sized businesses.
  • Secondly, recruiting, training, and managing a team of call center agents can be time-consuming and costly. It involves hiring and retaining skilled employees, providing ongoing training, and managing workforce fluctuations.
  • Lastly, in-house call centers face challenges in scaling operations to meet fluctuating call volumes. Handling peak periods or seasonal demands can require significant resources and result in idle capacity during slower periods.

The Advantages of Outsourcing Your Inbound Call Center

Outsourcing your inbound call center solutions to a specialized service provider offers several benefits for your business. Let's delve into them:

Cost Savings

One of the primary advantages of outsourcing is cost savings. Outsourcing eliminates the need for costly infrastructure investments, maintenance, and upgrades. Service providers typically operate on a pay-per-use model, allowing you to scale costs based on call volumes and only pay for the required services. This can significantly reduce your overhead expenses and free up resources to invest in other areas of your business.

Access to Specialized Expertise

Call center service providers have dedicated teams of experienced professionals trained in customer service and support. They possess the skills and knowledge necessary to handle various customer interactions effectively.

Inbound call center outsourcing allows you access to this specialized expertise without requiring extensive recruitment and training efforts. This ensures that your customers receive high-quality service, increasing satisfaction and loyalty.

Scalability and Flexibility

Inbound call center outsourcing allows for greater scalability and flexibility in managing call center operations. Service providers have the resources and capacity to handle fluctuations in call volumes, ensuring that customer inquiries are promptly addressed, even during peak periods.

This flexibility enables your business to adapt quickly to changing customer demands and scale operations up or down as needed. Whether you experience seasonal spikes or unexpected surges in call volumes, your outsourcing partner can efficiently handle the workload, ensuring uninterrupted customer support.

Enhanced Customer Service

Outsourcing your inbound call center services to a specialized provider often results in enhanced customer service. Service providers focus on delivering excellent customer experiences, employing best practices, and leveraging advanced technologies to streamline interactions.

They have robust processes to ensure that calls are answered promptly, issues are resolved efficiently, and customer inquiries are handled professionally and carefully. This can improve customer satisfaction, increase first-call resolution rates, and increase customer loyalty.

4 Tips on How to Choose the Right Call Center Outsourcing Partner

When selecting an inbound call center outsourcing partner, consider the following factors:

  • Experience and Expertise: Choose a service provider with a proven track record and extensive experience in the call center industry. Look for companies that have successfully handled similar projects and deeply understand your industry's requirements.
  • Industry Knowledge: Ensure the outsourcing partner understands your industry, its regulations, and customer expectations. This knowledge will enable them to provide tailored solutions and effectively represent your brand to customers.
  • Technology and Infrastructure: Evaluate the service provider's technological capabilities and infrastructure. Look for providers that use advanced call center software, reporting tools, and security measures to ensure efficient operations and data protection.
  • Quality Assurance Measures: Inquire about the provider's quality assurance processes and metrics. A reliable partner should have robust quality monitoring, performance tracking, and continuous improvement mechanisms to maintain service excellence.


Outsourcing your inbound call center operations can offer significant advantages for your business. By leveraging the expertise and resources of specialized service providers, you can achieve cost savings, enhanced customer service, scalability, and flexibility.

When choosing an inbound call center outsourcing partner, consider their experience, industry knowledge, technology, and quality assurance measures to ensure a successful partnership. By making the right outsourcing decision, you can elevate your customer service and streamline your operations, ultimately contributing to the growth and success of your business.

If you are looking for the best inbound call center service provider, Wow is here for you. Our inbound customer service team is operational 24/7 through multiple channels. Do you want to know more? Contact us today!

6 Essential Strategies to Consider for Exceptional Customer Service Outsourcing

Outsourcing Customer Care

Today, outsourcing customer care has become popular for companies looking to deliver outstanding customer experiences while optimizing their resources. However, ensuring the best customer service in outsourcing can be a challenge.

In this blog post, we will explore crucial strategies that will empower you to maintain a stellar level of service, strengthen your brand reputation, and differentiate your business from the competition.

1. Thorough Research

When selecting an outsourcing partner for your customer service needs, conducting in-depth research is essential to ensuring their ability to deliver excellent service. Alongside seeking a company with a notable customer satisfaction rating (CSAT), it is crucial to examine testimonials, case studies, and online reviews. These sources provide valuable insights into the outsourcing company's past performance, customer satisfaction levels, and impact on other businesses.

Additionally, partnering with an outsourcing customer care company with established processes and comprehensive training programs ensures their agents possess the necessary skills and knowledge to represent your brand effectively. You can also ask for quality assurance practices. The quality of customer support services refers to the level of support provided to customers that meets or exceeds their expectations and is a critical aspect of customer satisfaction and loyalty. It can be measured and improved through various methods, including regular reviews and feedback.

By thoroughly researching and considering these factors, you can make the right decision and choose an outsourcing partner that aligns with your customer service goals, contributing to a positive and successful outsourcing experience.

2. Collaboration with the Outsourced Team

Building a solid relationship with your outsourced team is vital for achieving exceptional customer service. Regular communication and sharing of insights are essential components of this outsourcing customer care process. By keeping an open line of communication, you can foster a collaborative environment where both your in-house and outsourced teams can contribute their expertise. While outsourcing customer care, this collaborative approach ensures that everyone is aligned, leading to a consistent customer experience across all touchpoints.

Encourage open dialogue where ideas and suggestions are welcomed and respected. By tapping into the diverse perspectives and experiences of the outsourced team, you can gain valuable insights that may significantly impact improving your customer service strategies. This collaborative partnership creates a sense of ownership and shared responsibility, motivating the outsourced team to deliver exceptional customer service.

3. Streamline with Simplicity

Simplicity should be a priority when outsourcing customer care for your customer service needs. Avoiding unnecessary complexities, such as excessive features or hidden costs, is crucial. These are factors that can complicate the outsourcing customer care process. Instead, opt for a service provider offering essential services tailored that can meet your unique business requirements.

By streamlining your outsourcing approach, you can ensure efficient operations and maintain a sharp focus on delivering exceptional customer service. Simplification allows your team and the outsourcing provider to work cohesively, minimizing potential disruptions and maximizing the quality of customer interactions. With a streamlined outsourcing customer care process, you can optimize resources, enhance operational efficiency, and provide seamless customer experiences that reflect positively on your brand.

4. Seek Exclusive Agents

Consider outsourcing customer care teams that are dedicated to serving a single client. An outsourced team exclusively focused on your business is highly committed and dedicated to meeting your specific needs. They become an extension of your in-house team, developing an in-depth understanding of your brand, values, and objectives, and this alignment ensures consistent messaging and strengthens the representation of your business.

5. Agent Well-being

Choose an outsourcing firm that prioritizes employee well-being. When agents feel supported and valued, their performance and productivity improve, and it directly impacts the quality of service they deliver. By partnering with an outsourcing customer care company that cares for its team members, you can expect a motivated and engaged workforce dedicated to providing exceptional customer support services.

6. Embrace Automation Technology

Look for an outsourcing team equipped with automation technology. Automating specific support tasks streamlines processes, reduces turnaround times, and enhances overall efficiency. It allows agents to focus on handling complex projects and providing personalized support. It ultimately improves the customer experience and contributes to long-term business success.


Outsourcing customer care operations has the potential to elevate your business and deliver exceptional customer experiences. You can create a customer service environment that sets your business apart by conducting thorough research, fostering collaboration, streamlining with simplicity, seeking exclusive agents, prioritizing agent well-being, and embracing automation.

Consider partnering with WOW, a trusted outsourcing provider known for its commitment to delivering exceptional customer service and expertise in understanding and representing your brand. With these strategies, you can confidently embark on your outsourcing journey, taking your customer service to new heights and achieving long-term success. Get in touch with WOW today.

This blog is inspired by the video, ‘6 Ways to Ensure the Best Customer Service in Outsourcing | SupportNinja’ by ‘Support Ninja.’

What are Outsourced Call Center Services, and Why is it Becoming an Increasingly Popular Option?

Outsourced Call Center Services

Are you considering outsourcing call center services for your business? In this blog, we will explore the concept of call center outsourcing, its benefits, drawbacks, pricing considerations, and tips on finding the right provider for your business.

What is Call Center Services Outsourcing?

Have you ever called a food delivery hotline or received a call from a salesperson offering products or services? Chances are, the person you spoke to was working in a call center, and they may have been from somewhere other than your country. This is what outsourcing customer care is all about - hiring call center services from offshore locations, such as the Philippines, India, or other BPO destinations. Many businesses outsource to these locations because it is cost-effective and the service quality is comparable.

Benefits of Call Center Services Outsourcing

One of the main benefits of call center services outsourcing is cost savings. Labor rates in countries like the Philippines and India are typically cheaper compared to Western regions, making it an attractive option for businesses looking to reduce their operational expenses.

However, it's important to note that while the labor cost may be lower, the service quality is not compromised. Call center agents undergo skills and knowledge enhancement training before starting, and a quality assurance team regularly reviews their performance to ensure they can deliver excellent customer service and sales assistance.

Another advantage of call center services is the availability of both inbound and outbound services. Inbound services involve receiving calls, where agents greet callers and assist them with their inquiries or concerns. On the other hand, outbound services involve making calls, such as sales or follow-up calls. Both types of services can be offered in voice and non-voice operations, depending on the needs of your business.

Pricing Considerations

One of the key factors that businesses consider when outsourcing call center services is the price. As mentioned earlier, labor rates in offshore locations like the Philippines and India are typically lower compared to Western regions, making it a cost-effective option. However, it's important to carefully consider the pricing structure offered by the outsourcing company. Some providers may charge per hour, per call, or based on other metrics. Understanding the pricing model and ensuring it aligns with your budget and business goals is essential.

Tips for Finding the Right Call Center Services Outsourcing Provider

Finding the right call center outsourcing company for your business can be a crucial decision. When outsourcing call center services, it's essential to thoroughly research and evaluate potential providers based on their experience, reputation, service quality, scalability, and communication skills. Here are some tips to help you in your search:

  • Define your objectives: Clearly outline your business objectives and the specific call center services you require. It will help you identify a provider that can meet your unique needs.
  • Research providers: Conduct thorough research on potential outsourcing companies. Look for their experience, reputation, and client testimonials to understand their capabilities and track record.
  • Evaluate service quality: Service quality is crucial in outsourcing call center services. Look for providers with a strong quality assurance program, with regular performance reviews and agent training.
  • Consider scalability: Assess the provider's ability to scale their services to accommodate your business growth. It's important to partner with a provider that flexibly adjusts its resources based on your changing needs.
  • Communication and cultural fit: Effective communication is vital in outsourcing partnerships. Consider the call center agents' language proficiency and cultural compatibility to ensure smooth interactions with your customers.


Outsourcing call center services can be a strategic move for businesses looking to reduce costs, access a skilled workforce, and provide quality customer service. The labor cost savings in offshore locations, such as the Philippines and India, make it an attractive option for many businesses. However, it's crucial to consider the potential drawbacks, such as language and accent differences and the loss of direct control over customer interactions.

By finding the right call center outsourcing company that meets your business objectives and requirements, you can reap the benefits of cost-effective and efficient call center customer services.

At Wow Customer Support, we have provided call center outsourcing services since 2015, offering both inbound and outbound services in voice and non-voice operations. Our trained agents undergo regular skills enhancement training and performance reviews to ensure top-notch customer service. Contact us today to learn more about how our call center outsourcing solutions can benefit your business.

Drawing inspiration from the informative YouTube video "An Introduction to Call Center Outsourcing | Magellan Solutions," this blog takes you on a journey into the realm of call center outsourcing.

How to Outshine Competitors in an Ever-Changing Retail Industry With Retail Process Outsourcing?

Retail Process Outsourcing

Although the adage "the customer is always right" has been confirmed for a while, consumer power has never been greater than it is today. When looking to buy brand-new luxury goods, customers are no longer limited to just a few options. They have dozens now. Possibly hundreds.

In recent years, not only has the number of retailers increased dramatically but so has the amount of information made available to consumers. This indicates that savvy consumers spend a lot of time researching their purchases and considering the entire retail customer support experience before making a decision.

Running a retail business requires doing and knowing a little bit of everything. A "master of all" eventually becomes a "master of none," though.

As a busy retailer, it might be time for you to start the retail process outsourcing and delegating some of the tasks that keep you alive and away from expanding your company.

Retail process outsourcing or removing some tasks from your to-do list can be helpful in this situation. In this post, we'll go over a few things you can (and should) outsource so you can run your business more effectively and give yourself a break.

Retail Process Outsourcing

Instead of hiring someone to complete the work internally, businesses can employ retail process outsourcing to an external expert, agency, or company.

Yes, you can always hire retail process outsourcing to help with your workload and give more of your responsibilities to dependable staff members. However, business owners who operate independently—or cannot yet afford full-time assistance—can contract out some of their more time-consuming or labor-intensive tasks to contracted, outside helpers.

Identifying the tasks that are the most important uses of your time is the first step in retail process outsourcing. What tasks on your list require your completion? The tasks that require your attention and those that can be delegated to others will be clearest to you as the boss.

Here is a good structure. Think about retail process outsourcing projects that are:

  • They are commonly delegated because entire sectors of the economy have been created to aid small and medium-sized businesses in freeing up more of their time.
  • Those that can be outsourced at a lower cost than hiring someone in-house.
  • Easy for others to complete

It's simple to assume that you are familiar with every aspect of your retail process outsourcing business, so make sure to develop handbooks and procedure documents to aid in the familiarization of outside staff with your needs and operations.

Here are some suggestions for retail process outsourcing that will help you organize your to-do list and maintain your attention on your company's core operations.

1. Content Promotion

Many companies use content marketing to attract customers and lead to their websites and brick-and-mortar stores. The content creation industry is booming, with companies and freelancers willing to assist you.

Every retail process outsourcing company has different content requirements. Most business content is written, but if the need arises, you might consider contracting out for photography, design, social media, and paid to advertise.

Retailers frequently lack time to devote to producing these assets, even though content marketing can be a successful way to increase traffic, establish thought leadership, and convert browsers into customers. A skilled freelancer or content marketer can quickly and efficiently produce blogs, infographics, whitepapers, and other assets.

2. Outsourcing Technical Support

It's unlikely that you entered the retail industry because you love maintaining point-of-sale (POS) systems or running an online store's backend. However, running a successful, omnichannel retail business requires technical support from time to time and e-commerce indisputably.

Because IT typically only requires a little bit of maintenance here and there, retailers frequently decide to handle it themselves. But what if something goes wrong, needs to be scaled back, or requires support from the expert, which impacts your business or clients?

According to Retail Dive, a growing number of retailers are starting to rethink the role of in-house IT as the digital transformation has taken hold over the last few years. For many in-house IT teams, it has become too much to handle. These teams have had to figure out how to harness an endless stream of emerging technologies efficiently.

Everything comes to a complete stop until it is fixed when something needs to be set on your website, with your POS software, or with your technical concerns. Broken IT equipment costs you time, money, and even customers (even if you are leasing the equipment). Your business can expand without worrying about reaching the limits of your capabilities thanks to the security and peace of mind that come when you outsource technical support services to assist you.

3. Fulfillment through Order Management Services

Do you handle, package, and ship your orders yourself? Self-fulfillment can quickly become too much for one person.

You might discover that you're spending more time printing labels and packing boxes than on your company's sales, marketing, and other crucial areas. Not to mention the space you need to set aside in your store or warehouse for inventory and packing supplies.

Your eCommerce business can expand effectively by outsourcing order management services without adding to the workload for you and your staff. A reliable fulfillment partner stores your products, sends orders out immediately, and handles returns.

4. Retail Consumer Support

Lastly, retail process outsourcing work is a simple way for any retail company to free up time and resources. Retail customer support is a huge help with all your daily client’s concerns.

In fact, customer support can assist consumers through emails, chat, phone answering service and more, depending on your needs.

Gain Customer Loyalty Through Good Retail Customer Support

A negative retail customer support experience is the most critical factor influencing a customer's likelihood to return, making it the most significant contributor to brand loyalty.

Remember that most customers also serve others in their daily jobs, so they want to feel important when they are behind the counter.

While discounts and other incentives can undoubtedly help customers feel special, good retail customer support is the secret to a truly memorable experience.

Retailers can increase customer loyalty by getting to know their clients through their prior purchases and interests. These conclusions can be drawn from data or even from a straightforward conversation. Which of these more practical approaches will undoubtedly depend on the company's size, but no company should be too big to chat quickly with a regular client.

The customer's preferred retail customer support can be used to deliver personalized content and offers that anticipate their wants and needs and direct them down the sales funnel toward their next purchase. Even a personalized email subject line can make all the difference.

How Might Outsourcing Benefit Your Company?

You can focus on big-picture issues in your retail business and hopefully find the time and resources to maintain a healthy work-life balance by retail process outsourcing.

You can return to what you love most—expanding your retail business—by employing Wow Customer Support. Get our exceptional customer support outsourcing services by contacting Wow Customer Support immediately! Was this a helpful blog to you? Spread the word to your friends!

Importance of Logistic Outsourcing & Its Role in Supply Chain

Importance of Logistic Outsourcing & Its Role in Supply Chain

If you have an eCommerce or retail business, you must know about the complexities of handling the logistics. Besides the surging consumer demands, you need to handle various channels to sustain yourself in the industry. Infact, it becomes so resilient to manage things (at times) that even the in-house logistics team doesn't seem enough to meet the targets! 

So, what's the ideal way to deal with such situations? The answer is logistic outsourcing. Logistic outsourcing ensures that you get high-end logistics services for your business. It's that little help in logistics management that takes away your burden. Here's more about logistic outsourcing and its importance. 

What Do You Mean By logistics outsourcing?

Before knowing the entire term, let's understand outsourcing first. Outsourcing is a well-known business practice where you hire a third-party professional to perform any in-house task. Thus, when we say logistic outsourcing, it means taking external help from third-party service providers to handle the logistics for your supply chain. 

For example, say it's a rush season, and you are falling short of productive staff to manage outbound shipping and deliveries. That's when you can reach out to a logistic outsourcing company and hire a professional to handle the work. They will ensure that the targets are met timely, and everything's done accurately.

The best thing about logistics outsourcing is that they are self-equipped. Be it warehouse, tools, technologies, or safety; they are well-sourced with all the essentials. You can stay assured of any such investment hustle. 

As per data on third-party logistic users (3PL), domestic transportation is the most frequently outsourced service, followed by warehousing, custom brokerages, international transportation, and freight forwarding. 

Importance of Logistics Management   

Primarily, logistic management means handling, controlling, and supervising the movement of goods. But, it also includes other aspects like transport/inventory management, order fulfillment, and material handling. Logistic management is useful to satisfy customer demands while also keeping you ahead of the competitors. Some other reasons behind its importance include: 

Better Services and Customer Satisfaction

Logistic management is useful for improving delivery timings. This helps the customers to get timely deliveries and hence better services from your end. In the US, 55% of shoppers prefer same-day deliveries, and 58% of customers require less than 40 minutes of delivery. With such statistics, you can offer better deliveries and warrant customer satisfaction to the consumers.

Higher Efficiency and Supply Chain Transparency

Supply chain transparency, in simple words, means having complete knowledge of what's going on in your supply chain. Logistic management provides clarity on your business supply chain, which can further contribute to better efficiency. 

All your data will be thoroughly tracked and documented. Be it data analysis or operations; everything will be clear cut visible to you. So, there will be negligible disruptions and mismanagement. Having a clear picture of your logistics could also reveal your mistakes and help you improve with time.  

Brand Reliability and Higher Revenue

With customer satisfaction comes brand reliability. If your customer is happy, they will speak strongly about you to others. This will ensure a better reputation and positive customer experience while generating more business for your company. Also, nearly 70% of customers say that they would support a company that offers good customer service. So, that's a plus point. Once your business grows, revenue is likely to increase itself. 


With adequate logistic management, you will have optimized inventories, lesser inbound freights, and negligible goods backflow. All these factors can ensure cost-efficiency and adequate savings. So, directly or indirectly, logistic management can help you with money management. On top of that, if you outsource logistic management services, it can contribute to more cost reduction (around 70%).  

Relationship between Logistics And Supply Chain Management

Logistic management is focused on the storage and goods movement. Simply put, it ensures that the products are stored and delivered precisely to the customer. On the other hand, supply chain management is a broader term. 

It involves the methods and process that ensures an effortless flow of goods to the customers. While logistic management features transportation, fleet/inventory management, material handling, supply chain management, including sourcing, manufacturing, storing of goods, etc. 

Both logistics and supply chain management relate to each other through goods movement from start to end. Both these concepts require the synchronization of labor and supplies to ensure an efficient flow of products. Some key common aspects between logistics and supply chain management include:

  • Both of their motives are to encourage company growth and keep them ahead of the competitors.
  • They focus on common factors like customer satisfaction, information, goods, services, etc. 
  • Both logistics and supply chain management features a similar goods flow, starting from suppliers to customers. 

What is Outsourcing in Logistics and Supply Chain Management?

Outsourcing in logistics or outsourcing in supply chain management means hiring a third-party service provider to cover the services of the respective domain. This means you will be taking external help to manage and boost the supply chain functions (including logistics). Everything from warehousing to shipping and fulfilment is covered in this type of outsourcing. 

Is Outsourcing a Part of Supply Chain Management?

In supply chain management, outsourcing can reduce the overall service cost and ensure better flexibility in supply chain operations. It can ease out things for your business and help you meet customer demands in a hassle-free manner. So, if you make outsourcing a part of supply chain management, it will benefit you from top to bottom. 

For example, outsourcing in supply chain management can take your workload and provide additional time to develop new business ideas. Similarly, it can offer exclusive knowledge and facilities that are necessary for business upliftment. It also offers other benefits like flexibility, adaptability, lesser financial risks, professional assistance, and so on.  

How Does Outsourcing Affect the Supply Chain?

While the benefits listed above are just small highlights, outsourcing has various positive effects on the supply chain like:  

  • Supply chain outsourcing ensures better visibility that can help you identify the risky areas and mitigative solutions accordingly. 
  • Thanks to their personal tools and technologies, you can get high-quality services without spending a fortune. 
  • You can access these useful resources to sustain yourself in the industry for a longer time. 
  • With supply chain outsourcing, you wouldn't face any downfall during peak seasons or employee holidays.   

How Can a Logistics Outsourcing Company Help You to Handle Your Supply Chain? 

With so many benefits, you must wonder how a logistic outsourcing company can manage your supply chain. Till now, we learned some experienced professionals take up the workload and meet targets for you, but what services do they exactly cover? 

  • 3PL outsourcing services utilise their advanced resources to process and audit thousands of bills easily. They handle critical logistic pursuits and ensure easy operations. 
  • You can use their expert assistance to manage the logistics even when you are well-staffed. That's because their long-term- expertise isn't worth missing.
  • These service providers can manage the safety ratings, insurance certificates, distribution in supply chain management, and carrier contracts. Besides, they can provide back-office help like carrier betting and invoicing variances which eventually results in lower liabilities. 
  • Their charges are low, and you only have to pay for the services you took. This cuts down the cost for a full-fledged in-house team that requires employee benefits. 
  • Most 3PLs service providers offer real-time tracking assistance where you can check loads. Some of them are integrated with warehouse management systems for better safety. 
  • These professionals handle petty expenses like insurance costs, transportation, docking costs, etc. This ensures a lesser burden on your financial management team.
  • They also cut down the hassle of training costs, teaching, and directing the logistics team to understand the work. As they are experts already, all you have to do is hire, and they will handle the rest.    

What to Look for When Taking logistics outsourcing Services? 

Like any other outsourcing service provider, choosing a proficient team is important when hiring an logistics outsourcing company. Thus, it's recommended to do thorough research and select a professional company that offers diverse services. Here's what to look for:

  • They should cover important services like supply chain operations, gap/cost analysis, distribution in supply chain management, and practicality. 
  • If they have a website, check for their expertise. Look for their warehouse capacities, customer support team, transportation, and more.
  • Make sure that they cover crucial logistic processes like receiving, pick-up and drop, inbound inspection, etc. 
  • Estimate a budget and look for a company that offers services within a similar cost range.  
  • Navigate to the review section, and check the experience of their prior customer. Avoid a company with a large number of bad reviews or ratings lower than 3.4 stars.  

To Conclude

logistics outsourcing is one of the most useful ways to manage your business supply chains. It guarantees effortless goods management while saving your time and money from doing the same. However, to get the best services, always choose the best outsourcing logistic company. 

At Wow Customer Support, you can get the finest assistance for your business logistics and supply chain management. We cover everything from shipper coordination to email/chat support and data entry to be your ideal logistics back-operations partner. 

Besides that, we can also help you with invoice processing to ensure customer satisfaction. So, if you are looking for expert assistance with logistic operations, reach us today. We are happy to help you!

Your Ultimate Guide to Financial Services Outsourcing

Your Ultimate Guide to Financial Services Outsourcing

Did you know that nearly 82% of small businesses fail due to poor financial management? That's why effective financial management is vital for any business, small or big.

Businesses often face many challenges, and finance management is one of them. That's why businesses spend capital and resources on recruiting, training, and retaining staff responsible for managing finances. But maintaining an in-house finance and accounting department can be time-consuming and expensive, especially for small and medium enterprises (SMEs.)

That's why many SMEs prefer outsourcing financial services as a flexible solution that fits their specific requirements and budgets.

This blog will explain how you can benefit from financial services outsourcing. We’ll also explain what kind of tasks you can outsource and how to find the right service provider. 

What is Financial Service Outsourcing?

Any time your company hires an outside team of consultants, experts, or advisors to help with finance and accounting, this is called business accounting outsourcing. You can hire outsourcing financial services for both a permanent or temporary basis.

Financial services outsourcing refers to outsourcing several or all of your company’s finance and accounting functions to a third-party service provider. The company that you choose can handle all or some of your finance and/or accounting processes, from bookkeeping to tax returns. This saves a lot of hassles and costs involved in hiring an in-house team or managing finances yourself.

An outsourced finance team you choose should consist of experienced individuals who can provide the best quality results. Each professional on the team should be outstanding in their area of expertise, whether it's making capital strategy or financial reporting. In addition, the team should be available whenever you need them. Such a team helps create consistency, avoid stress, and ensures using best practices. 

Benefits of Outsourcing Financial Services

Today, businesses, particularly small and medium-sized companies, need confidence, timeliness, quality insight, and reliability in their financial performance. Each of their financial transactions must be processed without any fraud or error. 

You should be able to close books timely, create insightful financial statements, and provide accurate investor reporting. All these require financial leadership, which can be achieved with outsourced accounting services.

Here’re the most important benefits of financial services outsourcing:

Access to Global Talent and Expertise

You're restricted to the local talent pool when you hire an in-house team. But the right fit for your company may not be available within that pool.

On the other hand, when you decide to outsource, you can hire experts with specialized knowledge from across the world. Reputable outsourced firms employ highly trained accountants and finance professionals. They work with a variety of businesses across different industries and bring that experience and best practices to serve you. 

Moreover, there may be fluctuating needs for bookkeepers, controllers, accountants, and CFOs. SMEs can't hire all of them. Outsourcing financial services may help receive any such services as and when needed.

What’s more? Time zone differences allow you to extend your company's working hours. So, you can benefit from the timezone disparity to boost your financial activities through proper management.

Cost Saving

From hiring and training costs to infrastructure-related expenses, businesses have to shell out huge amounts of money to handle their financial and accounting management needs. 

But with outsourced financial management services, these costs are cut down. You save on:

Hiring costs: You don’t need to spend time and money on finding the best talent. By outsourcing financial services, you can get started right away.

Training costs: Since outsourcing professionals are experienced in their area of expertise, they save you time and resources you might have to spend on training an in-house team.

Software pricing: Not using the latest software programs can make you lag behind in the competition. But these programs can add high costs to you. On the other hand, outsourcing financial services have access to updated technologies so that you can benefit from high-end tools at a fraction of the cost.

Infrastructural costs: By outsourcing financial services, you save on real estate rental, utility bills, and many other costs by financial services outsourcing.


Sometimes, you may need only 2-3 people to manage the current workload. You may need more people to handle the seasonal peak at other times. You can't keep hiring and laying off staff members. 

But achieving this flexibility is easy with outsourced accounting services. You can either pay only for specific services rendered by the outsourcing provider or hire a full-time team. It’s possible to convert fixed costs into variable costs and invest capital in other areas. 

Improved decision making

If you handle your company's finances yourself, there's a fair chance that you don't find time to assess your financial situation. It’s because you’re often caught up with endless duties in addition to running your business. So, it’s unlikely that you’re able to make sound business decisions that align with your financial situation.

By outsourcing financial services, you can free up time for other business activities while still being able to keep a tab on your financial picture. The outsourced team keeps you updated on everything with regular financial reporting. As a result, you can make better decisions to ensure business growth and profitability by outsourcing financial services.


A dedicated and good outsourcing service provider follows strict practices and protocols for data protection, security, and client confidentiality. There is no chance of fraud as the external team closely monitors and regulates your accounting and financial activities to ensure everything is on track.

Meeting compliance deadlines

Failure to meet regulatory compliance deadlines can significantly affect your business. It can result in hefty fines or other non-monetary penalties for your business and you personally. For example, non-compliance with deadlines may cause problems in acquiring tax rebates or refunds due to your business. It can also cause trouble when renewing your trading license.  

By outsourcing financial services, the external team ensures that your business returns are updated timely. In addition, they ensure that all your business-related financial obligations are fulfilled, and compliance requirements are met. 

What Kind of Financial Services can be Outsourced?

The goals and needs of your company determine what kind of tasks you can hand over to your outsourced financial management services. Generally, SMEs often outsource forecasting, budgeting, variance analysis, bookkeeping, cash flow management, etc. Different types of financial and accounting services that can be outsourced are:


Bookkeeping is a time-consuming, repetitive task that demands high-level accuracy. Bookkeeping outsourcing services handle this monotonous task while delivering comprehensive reports. These reports can provide better visibility into your company’s financial data and support informed decision-making. 

Moreover, bookkeeping outsourcing provides access to highly qualified bookkeepers who use the latest technology to ensure secure, accurate, and error-free data.

Accounts Receivable/Accounts Payable (AR/AP) Management

Outsourcing financial services for AR and AP ensures that you’re paying you on time. They can handle all or any of the following tasks:

  • Invoice imaging and storing
  • Invoice approval
  • Online payment approval
  • Check processing
  • Vendor inquiries handling
  • Order management
  • Billing and payments
  • Collection management
  • Debt management
  • Cash forecasting and reporting

As a result, you can stay focused on revenue-generating tasks like acquiring new clientele, building business strategies, improving customer experience, etc.

Financial Reporting

Preparing financial documents and reports requires accounting experts and a team of Certified Public Accountants (CPAs) who consolidate your income and expenses through financial statements. CPAs record and update your account books while ensuring the security and accuracy of your financial data. Outsourcing financial services to a skilled team of CPAs also creates financial reports for your board members, the general public, and stakeholders. 

Financial Planning and Analysis

Your outsourced finance team can provide a detailed evaluation of your company's financial health so that you can make the right business decisions. Outsourcing your financial planning and analysis gives you access to useful resources 24/7. You can access the required financial data anytime you need:

Your outsourced partner can offer the below functions efficiently:

  • Preparing management reports
  • Data collection and analysis
  • Audit support
  • Board and bank reporting
  • Investor reporting and communication
  • Planning, budgeting, and projections
  • Creating reports for cash flow forecasts

Cost Accounting

Cost accounting is the core of accounting, and it determines the actual costs of any service provided by your company. Cost accountants work collaboratively with supply chain, manufacturing, R&D, and marketing functions to help you make the right pricing decisions. 

Business accounting outsourcing makes it easy and smooth to scale up and down your resources according to your growing business needs. 

Tax Reporting and Filing

A reliable outsourced financial management services firm can ensure your compliance with federal, state, and local tax laws. They help avoid vulnerabilities to financial and accounting computation errors that can affect your business in the long run. CPAs employed with your outsourcing financial services provider can submit your taxes timely and help with other functions like:

  • Preparing federal and state income tax returns for your business
  • Tax assistance
  • Franchise tax support
  • Collecting, filing, and paying payroll tax
  • Tax planning 
  • Recording and reviewing tax statements

Other tasks you can delegate for outsourcing financial services are:

  • Payroll processing
  • Forensic accounting
  • Controller services
  • And more


By now, you should be clear about how beneficial outsourcing financial services can be. Finally, make sure you hire a reliable outsourced partner with a team of finance specialists and serve as your complete solution for finance and accounting management. Ultimately, they will scale with your growing needs and help your company achieve the desired growth.

Why 2022 is the Best Time to Outsource your IT Technical Support Process?

Why 2022 is the Best Time to Outsource your IT Technical Support Process

According to Salesforce, a leading cloud based software company, nearly 53% of small-and-medium-business (SMB) owners say that they're at a competitive disadvantage compared to larger organizations when it comes to costs. However, SMBs can offset their costs by outsourcing their IT technical support process

But that’s not the only benefit of outsourced IT support. There're many other irresistible reasons why you should outsource the IT technical support process in 2022.

Let's understand why the IT outsourcing process can be a viable option for you in 2022.

Pandemic Needs Businesses to Speed up their Digital Transformation

Covid-19 has accelerated digital adoption for businesses worldwide by six years in just about two years. The crisis has resulted in a surprising and rapid reliance on digital tools to connect and collaborate online securely. As a result of the pandemic, Spurred customer demands urged businesses to adopt new technologies to offer modern, faster, and more convenient experiences. 

As a result, 95% of IT professionals say that their companies have redefined technology priorities after the Covid-19 outbreak. Moreover, nearly 63% of Fortune 500 CEOs report that the pandemic has propelled tech innovation in the corporate world.

So, businesses need to revise their strategies to ramp up modern tech solutions, and they need to this fast to stay competitive. Outsourcing your technical customer service can help achieve this faster and more efficiently. According to the 2020 Global Managed Services Report, more than 45% of international companies consider outsourcing their work following the pandemic.

All of this means by outsourcing your IT technical support process, you can stay competitive and deliver a sustainable response to the crisis. It is regardless of your business size.

Counteract the Impact on Revenue (Save Money and Cut Costs)

As mentioned above, outsourcing services can result in huge cost-cutting. Impacted by the pandemic, companies are looking for more cost-cutting opportunities than ever before. Outsourcing IT support has become a viable cost resilience strategy in this scenario. 

By letting an external party manage your IT support services, you can cut business costs in the following ways:

No Unpredictable Costs

Security updates, system repairs, and infrastructure upgrades are several factors that influence IT support costs. Unfortunately, it's hard to track these costs monthly or yearly. However, in 2022, given the current situation, it has become even more important to keep your systems up-to-date.

When you outsource, the external company manages everything for you with defined roles and costs. So, there are no unexpected costs and overspending.

Reduced Training Costs

As per the 2021 Training Industry Report, the average American company spent nearly $1,071 per employee for training in 2021 compared with $1,111 per employee in 2020. These days, employees training has become even more important than before. Companies need to upgrade their employees’ skills and ensure cybersecurity best practices. But training a large, in-house team can be expensive. 

When you outsource your IT technical support process, you can cut down training and retraining costs up to a great extent. 

Reduced Infrastructure Cost

In today’s high-tech environment, the overall cost of IT infrastructure can be astounding. From upfront costs to maintenance and upgrade requirements, your IT infrastructure can consume a big portion of your budget.  

Outsourced IT support services provide the freedom to use software and hardware facilitated by the managed service provider. 

Besides these costs, outsourcing services save money by offering more affordable services. Additionally, they quickly bring onboard experts for you at a fraction of hiring costs.

No Downtime

Business downtime has become more expensive than ever. Nearly 44% of companies report that hourly downtime costs have exceeded $1 to more than $% million.

Whether due to poor network connection or a full-blown server malfunction, IT support downtime is not acceptable at all. It can hurt your business’ reputation and customer experience. 

Downtime and Cybersecurity

Downtime is costly when it happens due to purely technical accidental failures. But when it results from nefarious behavior by cybercriminals, the monetary consequences can ruin your business. 

According to a 2017 study, SMBs spend nearly $117K to recover from cyberattacks. Now, with more and more employees working remotely, businesses are facing even a tougher challenge against cyberattacks.

By outsourcing your IT technical support process, you put in place a safety net to protect your business against downtime. Here’s how:

  • Early detection of potential outages or problems helps avoid or bring service back online.
  • Your IT infrastructure and network are monitored 24 hours a day, all year round.
  • They perform regular proactive upkeep, which reduces the chances of facing downtime in the first case. If it happens, you can quickly recover data thanks to full cloud integration. 
  • Reboots, downtime, and updates can jeopardize the productivity of your business. However, these issues never happen when you outsource your technical customer service.

Get Expert-Level Support

The global IT landscape is expanding and evolving rapidly. New technologies, trends, and compliance programs are coming into existence. So, companies have to choose – hire or improve your in-house team or outsource your technical customer service

With an in-house IT support team, you have to constantly improve their skills and expertise to tackle the changing technology demands. On the other hand, outsourcing your IT technical support process lets you benefit from a greater expertise and knowledge base. You can find an outsourcing services provider with a variety of tech and skill-sets. But when it comes to in-house staff, the skill-set becomes limited. So, according to your business and challenges, the service provider will designate technicians with experience and expertise in your field of operation. 

So, all concerns of your customers will be addressed efficiently and timely. The outsourced team should handle all important tech issues because they turn into major problems. A reliable outsourced IT support provider has a team of IT support specialists who can answer all customer queries and provide solutions when needed. No delay, no problem! Just happy and satisfied customers.

All of this make sure that your business remains up and productive all the time. In addition, IT support service providers work round the clock and continuously serve your customers to troubleshoot their problems. 

Also, you gain peace of mind knowing that your IT support service is in safe and professional hands. So, you can pay more time and attention to other important aspects of your business.

Scale the IT Customer Support Capacity of Your Business

Like every other business, you want growth for every department within your organization. And, your IT technical support process is no exception! And as you grow, you need to scale your customer support capacity. But scaling your company during tough times can be challenging. So, how do you do that? 

Choosing outsourced IT support services is the simplest way to achieve this. As you grow, you may receive many inquiries from different sources, such as email, live chat, phone, and social media. 

To an SMB, your customer support flow may look like this:

The growing volume of requests means increased workload, and you need a bigger support team. But, more importantly, your customer support representatives should be professional and offer quick, personalized support.

Achieving this with an in-house team may feel overwhelming, time-consuming, and super-expensive. It can also result in stress and burnout for your in-house team because of limited resources and small team size. Nearly 12% of in-house CS agents feel stressed at the workplace all the time, and about 25% want to resign. 

On the other hand, you don't need to worry about these things when you outsource your IT technical support process. Their IT support specialists are trained to balance workload efficiently and provide omnichannel customer support. So, you can stay focused on your business growth and celebrate your victories. Your managed IT support provider will handle the rest.

Keep your Business Up 24/7, 365 days

Depending on your industry, it’s possible that your customers cannot afford to wait for solutions to their problems. In addition, they want real-time support. If you follow a customer-centric approach with a team that is available 24 X 7 X 365, you may be able to offer faster solutions. This results in improved customer experience. 

If you outsource IT support, the provider ensures that your IT support team remains up all the time. In addition, they ensure that end-users in different countries and time zones receive the same rapid response to their queries. 

A reliable outsourcer is also well-equipped to handle customer queries sooner than 9-5 in-house teams. So, they provide reliable, 24/7 coverage to your IT support department. 

Outsource Your IT Technical Support Process to a Reliable Partner

In order to succeed, businesses need a foolproof customer-centric approach. Sadly, customers are getting impatient with time. They want quick and efficient responses to their queries. They want multichannel support. In addition, outsourcing your IT technical support process is important for your business to grow and scale. 

At Wow Customer Support, you can get experienced technical support customized to your business needs. You also get detailed reporting on customer interactions so that you can track the progress and make necessary improvements. We are here for you from start to finish. So, call Wow Customer Support today for 24X IT support.

How outsourcing contact center services can help your business grow in a cost-effective way?

How outsourcing contact center services can help your business grow in a cost-effective way

The business aims to earn a profit. All business owners work on maximizing profits. Additionally, business owners cut down on expenses to maximize profits. For many years and across a plethora of business sectors, the logic has worked.

What are contact center services?

It must be noted that a section of businesses use call center services. When a company outsources its call center services to another company, the process is termed contact center outsourcing.

Are call center services essential for a business?

A philosopher will tell you that it is easy to make friends, but it isn't easy to keep them. Similarly, in the business of doing business, it is not so easy to sell a product or a service to a customer. And it is challenging to retain the customer. The market is highly competitive. Name a product or service, and the end-user or potential customer is spoilt for choice. Thus, both big and small brands are discovering various ways and means to ensure that the users of the product or the service are happy. One of the proven methods a business has achieved is by providing excellent contact customer service.

Both customers and business owners have realized the importance of contact center services

As a customer purchasing and using a product or a service, one will expect help and support whenever the need arises. For example, help related to solving a product or service related issue, one could also need technical assistance. When a customer needs help, he expects someone to offer respite on behalf of the business. If he fails to be helped, the customer will lose his trust in the product or service, and he will lose confidence in the brand. Furthermore, this could instigate the consumer to switch to another brand selling the same products.

However, the flip side is that even if there is a problem with the product or service, and if the customer care support attends to the problem and helps the customer, the situation will be a tad different. The customer will vent his disappointment about the product or service and share his feedback. Therefore, it is more than just crucial that a business has a customer support system in place at all times. Such is the importance of one.

How can outsourcing contact center services help your business grow cost-effectively?

Business owners face and overcome many-a-challenges. One of the primary challenges on the business owner's mind is to grow the business from one stage of development to the other in a cost-effective manner. One of the ways this can be achieved is by outsourcing certain business activities. On these lines, a section of business owners consider outsourcing the contact customer service of their business. On the one hand, it leaves them with the time to manage the other aspects of the company, and on the other hand, when the contact center services of the business are outsourced, it doubles up as a cost-savings mechanism. When the business can efficiently cut costs and register an increase in profit, it is a sure and a clear sign that the business is growing cost-effectively.

Have you ever wondered how this logic could work as a business owner? Read on to get insights on this.

How outsourcing contact center services can help your business grow in a cost-effective way

Some experts call it the benefits of outsourcing customer service. A section of them label it as business owners' advantages when they outsource customer service. Several professionals have shared their valuable insights on contact customer service, contact center outsourcing, contact center services the like. However, from the business owners' point of view, we'd like to highlight how outsourcing contact center services can cost-effectively help a business spike.

The business owner saves on costs incurred to set up the contact center services

Setting up the infrastructure for delivery of contact center services is no child's play. It will require the business owner to invest. Depending on the requirement, the infrastructure has to be set up. Once it is established, the infrastructure must be tested. All this will cost the business owner investment. Instead, an intelligent thing that can be done is to have contact center services of the business outsourced.

How can it help a business grow cost-effectively?

Without any doubt, contact center outsourcing can contribute to the growth of the business. When the contact customer service is outsourced, the business owner need not invest his money in setting up an infrastructure in-house. Instead, the funds can be invested in the other activities of the business.

The business owner does not have to spend money on overhead costs

As a business owner, when you have decided to outsource your customer service, you do not have to spend month-on-month on hiring an in-house team for contact center services. In this manner, you are saving on the routine overhead costs. Plus, when you outsource customer service, you do not have to spend money on the functioning and maintenance of the provided contact center services.

How can it help a business grow cost-effectively?

The entire gamut of services offered under the contact center services depends on technology. As a business owner, if you invest in setting up the services in-house, the investment does not end with this. It is a known fact that technology is an ever-changing landscape. New technological trends outsmart the older ones overnight. As a business owner, if the contact customer service is managed by your team in-house, you must be prepared to invest in upgrading and updating technology to stay on par with your competitors in the industry. So imagine how much you will save if you choose to outsource your customer service. Instead, you can invest the funds in other areas that will help your business grow.

The business owner can be assured that his business is portrayed professionally

When essential aspects like contact center services are outsourced, the respective contact customer service agents working on behalf of the business will leave no stone unturned to portray and represent the business professionally. By doing so, the brand value of your business is enhanced and strengthened in the minds of the consumers. If the business owner hires an in-house staff for this exercise, it will cost him more than he will pay for contact center outsourcing services.

How can it help the business grow cost-effectively?

Knowingly or unknowingly, the agents associated with the contact customer service agency to whom you have outsourced customer services work towards building and strengthening the brand image of your business. The customers get in touch with the contact customer service agency. The agents who interact with the customers are thorough professionals trained to handle customers. As a business owner, you pay only for contact center outsourcing services. By doing so, you are also working on building and strengthening your brand image. It is one of the sure ways to help your business grow cost-effectively.

Apart from these, there are many benefits of outsourcing customer service. As a business owner, are you looking to outsource your customer service? If the answer is 'yes', you can continue reading as we have shared our recommendation on what we consider the best and most reliable outsource customer service provider. Furthermore, we have also shared why we recommend that business owners sign up with Wow Customer Service.

Why you should consider Wow Customer Service for your contact center services

Based on the requirements of your business, the team of highly skilled professionals at Wow Customer Support will design and implement a unique contact customer service model that will work for your business. As a business owner, when you outsource your customer service to Wow Customer Support, you can rest assured that you are provided with services that will work for you. The contact center outsourcing modules are supported by mathematical models such as operations research and queuing theory. Furthermore, the workforce at Wow Customer Support is trained to manage your customer services to ensure your business reputation and revenue will grow without interruptions.

As a business owner, when you sign up for Wow Customer Support as your outsource customer service provider, you get:-

  • Unparalleled expertise in customer support services to meet the business needs and demands.
  • Pocket-friendly services that can be scaled or down-sized.
  • Services across a range of channels that can help you stay ahead of your competitors at all times.
  • Services are offered courtesy of a team of highly-skilled, efficient and knowledgeable professionals.
  • Hassle-free method of signing up for a trial and services.

Additionally, when you partner with Wow Customer Support for contact center services, as a business owner, you can be assured that the data related to your business is safe and secure. Thus, you can be assured that the business and customer data is in safe hands. Wow, Customer Support never compromises on securing customer data. Serious measures are taken to protect your company information from unintentional, unauthorized, and unlawful disclosure. Subsequently, Wow Customer Support adheres to ISO 27000 standards and conducts regular legal compliance checks to protect customer data.

How do you know it’s time to outsource IT support for your small business?

How do you know it's time to outsource IT support for your small business

Outsourcing is a business practice in which the company hires a third party to perform all the tasks and operations for the company. The company arranges for its workers and computer system to perform the services by the IT technical support on the company's site or at any external location. Companies can streamline their production time because the outsourced team does it. 

Technical support outsourcing companies handle an entire division of the company. A company outsourcing responsibilities can help them in focusing on business partnership. It is all about managing relationships more than any service level agreement. The company decided to outsource an entire IT division for major reasons. It also helps in focusing on the resources and core competencies. This ensures that the company has competitive advantages.

IT technical support gives space to innovation centers. According to a survey, 35% of the companies decide on outsourcing providers based on their innovation value. A company outsourcing an entire IT department requires a long-term partnership with clearly stated company requirements, and it helps lower the cost and increase efficiency. Through outsourcing, the companies can free their resources and redirect any existing task or new project. 

Reasons To Outsource IT Support For Your Business

  • An Effective Way To Reduce Labour Cost

The employer always looks for ways to cut costs for a small business. Every penny spent on training the labor could be used to invest in new products, market the company, and cement it deep into the consumers' consciousness. Through outsourcing technical support, your labor cost shall automatically decrease. 

An internal IT team is much more cost-effective than training a newbie, and it adds to the advantage of paid leaves. It also improves the chances of packages to the employee. The labor cost is reduced by 70 to 90% by outsourcing small business tech support services. Too many employees in one division can start to bog things down. By a handful of members of an outsourced IT team, the creation and management of applications can be done. Hiring employees directly based on their skills can be challenging for the company. On the other hand, an outsourced team does not require any training. 

  • The Companies Can Focus On The Core Task 

The key point of outsourcing and technical support outsourcing companies is to allow them to focus only on their core activities without any unnecessary distractions. It is done to enable the market to make the best decisions about the function and development of the company. 

A small business needs to focus on its legal services. If the company manages day-to-day IT problems, they shall not specialize in the other task. IT technical support helps the company to focus on its core competencies. 

Offloading the technical problems on the technical support outsourcing companies has resulted in a boom. They get time to develop their core business. With the rapid rise in the industry, outsourcing has become essential. To maintain this exponential growth, the companies primarily have to focus on their core subjects. 

  • Security Risk

It is estimated that it costs almost 4 million dollars to breach data. When a company hires an employee for the IT department, the security of the customer's and company's details is in the hands of the hired employee of the company. The company puts itself at risk by hiring a technical novice. 

By hiring outsourced technical support, the company outsources its IT task and reduces the liability associated with IT. It helps strengthen the security of the data, which are in the hands of a skilled department rather than a technical novice.

A team of IT technical support does not have any experienced staff, and the risk of an inexperienced staff managing the IT decision can affect the company's credentials. There is no hidden cost of an outsourced IT service, and they do not have an unresponsive support team as well.

  • Rapid Growth Of The Company

IT technical support allows the company to get additional resources whenever required. The outsourcing company adjusts to the team's specialization when things go slow or the requirements change. It helps in maintaining the flexibility of the company. 

The outsourced IT professionals have a high level of education in their niche and are full of experiences. Such professionals provide high quality, ready to scale and future-proof products for the company's remarkable growth. The outsource technical support follows the trend and uses modern technology. The quality of work given by such professionals also helps save costs on maintenance and future development. 

Avoid outsourced IT departments that start a new project instantly. If the project requires major capital investment, training in-house employees could be challenging. Under such a situation, Small Business Tech Support Services starts the project right away. 

  • The Company Stays Competitive

From all the points listed above, the company's main goal is to stay competitive. An impacted marketplace requires constant competition, and the companies which can withstand this competition can only exist in the market. Outsourcing technical support increases competition as it is encouraged by free markets, benefiting the consumer. 

Technical support outsourcing companies increase the company's competitiveness and profitability. As such, the company should seek a proper balance between which part of the business should be outsourced and which part should be managed. The activities that do not come under the core business activities can be delegated to a specialized third party to perform the task and add value to the company. 

Activities like production, operation, administration, human resources, and most importantly, IT are outsourced to external companies. The company is relieved from its IT operations when a dependable source of IT professionals is there.

  • Advancement In Technology That Helps In Speeding Up The Process

The introduction of a new software can decrease the speed of the professionals working in the existing IT department of the company. An internal IT person needs to be trained according to the ethics and working procedures of the company. The person then changes themselves according to the company's requirement when IT technical support is outsourced, and the company is benefited from the perspective of multiple IT professionals. 

The outsourced professionals are well equipped with the latest technologies, which helps the company make correct and productive decisions. When a company chooses to delegate processes and tasks, the cost involved in training new employees for advanced equipment acquisition is cut short. 

Technology innovation has made finding skilled professionals more challenging than ever before. The benefits of having access to a larger talent pool are only through outsourcing to the IT department. 

Common IT Maintenance Services

  • Removing Of Spyware

Technical support outsourcing companies deal daily with antivirus, virus removal, and spyware removal. The entire tech support deals with stopping the viruses from the computer, and the professionals update the software so that there are minimal viruses in the operating system. 

  • Software Update 

The outsourced professionals are well equipped with the latest technologies. Through outsourcing, the companies can free their resources and redirect any existing task or new project. The professionals update the software technology of the company's computer system from time to time. 

  • Cleaning Up Of Virus

Any best antivirus software is also not 100% effective. If the employees open the website, there could be a virus attack. The IT professionals remove these viruses from the system for better computer functioning. A virus removal tool can help in retrieving data when antivirus software fails. 

  • Optimization Of Software And Hardware Performance

An efficient IT system looks into the optimization of hardware and software performances. Many times high-level software does not run efficiently. In such cases, there is a dire need for IT professionals. These IT professionals look into optimizing the data stored in the data and its effect on the performance of the hardware systems. 

  • Overall Check Up Of The System

The team of IT professionals checks the overall performance of the system. The outsourcing company adjusts to the team's specialization when things go slow or the requirements change. The outsourced IT department helps strengthen the security of the data, which are in the hands of a skilled department rather than a technical novice.

Why choose WOW Customer Support For IT And Security Maintenance Services

Having IT support is crucial for an e-commerce business. Outsourcing technical support can help the company reduce the total cost incurred on IT management, support, and monitoring. It also helps in offloading the pressure on the in-house staff. As an entrepreneur, you should choose WOW customer support for IT security maintenance services for the following reasons:

  • Experienced technical support
  • Detailed reporting
  • Services from beginning to end
  • Prime customer satisfaction
  • Development of own resources
  • 24/7 support available

These are some of the most significant advantages that one can enjoy when they opt for WOW customer support services. So, we promise that once you make the most of it, there is no turning back. It genuinely comes to your rescue for all the right reasons.

In House Vs Outsourcing Lead Generation: The Choice that Improves ROI

In House Vs Outsourcing Lead Generation

Lead generation is the process of prospecting and converting the target customers into a person who indicates interest in the product or services that your business offers. Some common methods of lead generation include online and offline advertising, online events, inbound call center outsourcing, offering discounts and promotion, inbound calling, and other strategies.

However, the process of generating quality leads can be quite time-consuming for most startups and small businesses. This is why several businesses choose to outsource this process to lead generation companies. On the other hand, some business owners believe in establishing an in-house lead generation team to generate leads for their business. One question that can plague the business owners, entrepreneurs, and marketers is whether they should establish an in-house lead generation team or outsource this process to a professional lead generation company?

Without any doubt, outsourcing is the better option for your business. Here are eight benefits of the outsourcing lead generation process to help you understand how outsourcing can better improve your business ROI:

1.  Lead generation outsourcing lead to better and swift results

According to a report, an outsourced lead generation agency can bring 43% more results when compared to an in-house team

When you outsource lead generation services, you know the process will be in professional hands. The experts who specialize in lead generation will be laser-focused on their best-fit audience. Not just numbers, but they will be targeting high-quality leads to help you close more deals. The agency can help you set bigger goals for your business and look toward the bigger picture as the business can enjoy a higher conversion rate through quality lead generation.

2. Lead generation outsourcing saves you time

In the business world, time is money. Lead generation requires investing a lot of time into targeting and prospecting your target audience to generate quality leads. Your in-house team will have to invest several hours to create content, research the audience, promote the content, advertise, and analyze and optimize the lead generation strategy. This will consume a lot of time. 

On the other hand, when you assign this whole process to a lead generation agency, they use their years of expertise working in the lead generation industry to target the right audience with the right strategy. You will also not have to invest in training them for lead generation. Hence, you will be saving several hours and money for your business.

3. Outsourcing can result in greater productivity

When business owners and entrepreneurs choose to hire a lead generation and inbound call center outsourcing agency, they don’t need to spend their valuable time managing and handling the in-house lead generation team. Business owners can focus on other aspects of their business that need their immediate attention. 

Additionally, when the sales team doesn’t have to spend their time on telemarketing to produce leads, they will be more effective and productive in converting sales for your business. The quality leads generated by the outsourcing agency will also help your sales team perform better and secure more sales.

4. Outsourcing lead generation doesn’t require staff training

When you choose to set up an in-house team for lead generation, you need to hire, train, and manage telemarketers for better performance. Hiring and training new staff can be a tiring task for your HR team. Moreover, new hires usually need 3 to 6 months to adjust to marketing tools and strategies. 

On the other hand, lead generation agencies have a rigorous hiring process, and they already have a team of professionals skilled at prospecting and generating quality leads for your business. The agents in the agency are trained specifically to perform their duties effectively for the benefit of your business.

5. Lead generation agencies provide a broader skill set and experience

Lack of resources such as staff, funding, and time remains the biggest obstacle to successful lead generation efforts for 61% of B2B marketers

When you choose the right inbound call center outsourcing agency to outsource lead generation, your business can avail of the services of several specialists that manage the day-to-day workings. The complete lead generation process would include different strategies, such as content creation, campaign management, analyzing the results, customer support services, web analytics, market research, and more. 

Outsourcing the lead generation process to the right agency will mean that only specialists will be handling all these tasks. Hence, the leads generated by the agency will most probably have better conversion opportunities, resulting in increased ROI for your business.  

6. They can help your business stay on top of the latest trends

Lead generation outsourcing agencies bring more than their expertise. When you hire these agencies for lead generation, you get the latest marketing trends. To generate quality leads, your business should always stay updated with the latest developments in marketing. 

When you hire these agencies, you can rest assured that your business will always be on top of things. Inbound call center outsourcing agencies work for various clients. They can implement successful lead generation strategies from their previous experiences. They don’t have to start over with every new client. However, businesses need to ensure that the lead generation company is not working with their competitors simultaneously.

7. You can run campaigns on demand

When you invest in an in-house lead generation team, you are under constant pressure to run the campaign continuously. You don’t want your lead generation team to do nothing the whole day. However, when you outsource the lead generation process, you have the freedom to run the campaign only when your business needs it. You may want to run your campaigns to boost sales or to support your marketing efforts. When you run the campaign only when required, you can reduce your marketing spends and improve the ROI for your business.

8. Lead generation agencies can help target multiple channels

42% of organizations believe email is one of their most effective lead generation channels, and 49% of B2B marketers are heavily engaged in mobile marketing for generating leads 

Lead generation outsourcing agencies use multiple channels and mediums to communicate with your target audience. They use various tools and strategies for prospecting your product/services to your potential customers. This will reduce the risk of depending only on one platform to generate leads. 

On the contrary, your in-house lead generation team may not be efficient enough to use multiple channels to connect with potential customers. Hence, outsourcing your lead generation to a professional agency means your business will be getting better results using the right set of tools and channels without investing in them.


To conclude, outsourcing the lead generation process is more effective and efficient, especially for small and mid-sized businesses, as businesses can get access to various skills needed for lead generation in one place. Lead generation will require various services, such as data mining, content creation, market research, advertising, customer support services, evaluating analytics reports, and more. 

Small and mid-sized businesses may not have enough resources to establish a whole team for this. Hence, outsourcing lead generation can help them save some time and money while generating leads effectively and improving the return on investment of their business.

Want to know more about lead generation and inbound lead generation and call center outsourcing? Contact us now!