Category: Order Management

Why is order processing management software necessary? Some people believe that the objective has been accomplished when a visitor hits the "Buy now" button and confirms the order. The customer converts into a customer, and the business receives payment. It is the beginning of the essential procedure, order fulfillment. Getting things done fast and competently will probably result in gaining a devoted client. It is, however, simpler said than done.

The capacity to respond quickly to incoming orders, check the warehouse for item availability, and plan are all requirements for merchants. As the volume of orders increases, things become much more challenging, mainly if they originate from various sales channels.

At this point, order processing management software is highlighted as the answer to the abovementioned issues. These services have almost become necessary for most online stores, particularly those with high sales volumes.

Because there is such a significant demand, the number of order processing management programs and the functions they offer are expanding. However, the ideal method for attracting customers isn't to provide more features to outpace rivals in quantity. Instead, business owners look for tools that adequately meet their requirements without frills. It is entirely understandable because they need more time or the inclination to explore complex functionality that is rarely used in most cases. The second reason is that they want to only pay for features that might never be used.

It all comes down to this: to maximize the value of your solution, you must investigate the demands of your potential clients as a provider of order processing management systems.

List of Order Processing Management Software's Most Important Features

Centralized Administration of Orders

Even if they only have one online store, your potential customers could want to increase their exposure on different markets like Amazon, eBay, Rakuten, etc. All orders arriving from sales channels should be able to be managed by your OMS through a single interface. To enable prompt order processing services, this also provides real-time order alerts and status updates for customer service.

Support for Multiple Payment Gateways and Fraud Detection

It is unquestionably advantageous for retailers to offer various payment options to customers to complete transactions. They, therefore, pay close attention to order processing management systems that provide a variety of payment methods. For the protection of merchants, integration with fraud check services is crucial.

Inventory Control

Owners of online stores strive to provide their customers with excellent service. It is essential to sync your inventory with an OMS to prevent getting orders for items that are out of stock or no longer available. This capability is necessary for reserving items that have been added to the cart but have not been purchased and updating the stock levels appropriately.

Integrate Fulfillment Points

integration makes it possible to choose which fulfillment point to utilize for an order management service based on its geography and item availability if a store has multiple fulfillment points.

This integration allows the seller to track the progress if a store uses a dropshipping model or third-party services for order fulfillment. The seller may see when the ordered item has been released for completion and subsequently receive a shipment confirmation.

Service Integration for Shipping

The order processing services still need to be finished even after the goods have been sent out for shipping and the merchant appears to have ended. Integration with shipping providers is essential since the buyer and the seller are interested in "how it goes." Due to the growing trend of eCommerce firms to expand the range of delivery alternatives for consumer convenience and lower shipping costs, your OMS software should offer as many shipping connectors as feasible.

This feature will enable tracking and processing of payments gathered by shipping providers in light of the potential for receiving payment upon delivery.

Customer Service

Entrepreneurs try to alleviate any concerns on the part of their customers and address any queries before they are even posed because service levels can never be perfect. For instance, informing someone that their order processing management has been received, processed, and shipped while providing specific information on each step. To free up customer care representatives to concentrate on handling specific requests, an order processing management system should be able to send matching emails using specific triggers automatically.

The ability to access, process, and amend order information while interacting with customers would be made possible by integration with customer service systems.

Integrating a Shopping Platform

Today, pre-made shopping cart platforms are used more frequently than custom ones to build internet stores. As a result, an OMS must be able to extract the required data from them. Many shopping cart connections automatically imply more prospective customers.

Complicated development is the only problem keeping many providers of order processing management software from supporting numerous e-retail platforms because:

• finding a way into any system's core and learning how to extract the data from there takes time;
• it costs developers that specialize in specific platforms a lot of money;
• Each platform integration requires additional upkeep after it has been added.

However, you may outperform your rivals with various shopping cart integrations in less time and for a lot less money than you might think.

The following functional possibilities will result from integration with OpenCart, PrestaShop, eBay, Walmart, Etsy, and other well-known shopping cart platforms:

• synchronizing orders to expedite processing;
• retrieval of order status and updates for simple tracking;
• obtaining client information to send notifications on time;
• automatic notifications for customers about product counts and inventory adjustments.

Wow offers several options for interacting with orders, items, shipments, customers, and other store data. Any shopping system we support will enable you to add, remove, update, sync, and delete store information.

Tips That Help with Order Processing Management Efficiency

You should consider the following advice before implementing cloud accounting software. They will assist in raising the effectiveness of your entire procedure:

Use a System with Integrated Features

Speed, and accuracy while logging into numerous systems, such as e-commerce platforms, shipping carriers, the marketplace, and return systems, are some significant challenges order processing management encounters. As a result, you must find an online accounting program that integrates orders from several channels and inventory, returns, and delivery. Combining all these capabilities on a single platform can boost productivity and advance your company.

Print Your Shipping Labels in Bulk

Individual label printing can consume a significant amount of your time and energy. It becomes much more laborious if you deal with many orders that arrive through several routes.

Therefore, utilize the order processing management steps to quickly and easily print labels in bulk. You will save time, and your staff will work more efficiently.

Automate Your Order Management Service Steps

If you stop to think about it, the less physically demanding work your team completes each day, especially if the activities are monotonous and trivial, the better they can concentrate on growth plans and customer engagement. You will have a ton more time to devote to business expansion after an automated online accounting software takes care of the routine responsibilities. For example, you might choose a cloud accounting program that generates automated order rules. You can use this to automate any repetitive tasks, such as

• Orders with a high value should be tagged so that you can pay close attention to them.
• Ordering from particular nations and sending it to the right warehouses.
• Selecting the finest shipping company.

With an estimated 2.14 billion online shoppers worldwide in 2021, ecommerce businesses need to keep up with customer demands rapidly. Your order processing service can now make or break your business. The significant impact of order processing services on the acceleration of your business is more than enough incentive to invest in increasing its quality and efficiency.

Streamlining your order processing management ensures a good customer buying experience. A quality order processing service has high ROI and improves your business operations. These are just some of the benefits that uplevel your business, and there are many more ways how order management can help your business.

Things That Improve The Quality Of Your Order Processing Service

Any order placed should be greeted with excellent customer service partnered with efficient and accurate order management and fulfillment processes. You need to constantly improve your processes to keep up with the rapidly changing ecommerce landscape and consumer expectations.

You can take many techniques or steps to improve your order processing management. Though not all strategies may work for you, you just have to choose the one or two that make the most sense for your business.

Below are some of the things that might help:

Process Automation

Order processing management is one of the business processes that you can easily automate through order management systems (OMS). When you use trusted OMS software, automation can be cost-effective in the long run and have an impact on the improvement of your business processes.

Some steps in the order processing management process can be repetitive and easily automated. It reduces the workload of your order processing staff and speeds up order processing and fulfillment.

After-sales Engagement

By building a relationship with a customer, your brand has a greater chance of influencing their purchasing decision. And an after-sales engagement strategy considerably increases your influence on customers to buy your product over another brand.

Thank-you messages and discount offers are the most common after-sales engagement techniques, but surveys, review requests, and strategic emails are far more effective. You’ll just need to tailor the contents of your email to align with your business objectives.

Order Processing Outsourcing

You can level up your business and outrank your competitors by outsourcing order processing services. A team of trained professionals will handle everything from payment processing, shipping, and tracking to return orders. Thus, ensuring fast and flawless service. They understand the value of customers and provide a hassle-free sales experience.

Inventory Management

Excess inventory or shortages can be challenging for businesses when managing orders. Insufficient stock can result in reduced sales or an increase in order backlog, while excessive supply can increase storage costs without creating much value.

Inventory control and demand forecasting prevent instances of having too much or too little stock on hand. Effectively managing inventory takes into account recent purchases, reorder rates, customer satisfaction, and turnover data.

Then, you can analyze customer profiles and past buying trends to forecast future demand accurately and plan the volume of products to store in your warehouse.

5 Ways Order Processing Services Accelerate Your Business

Whether you own a small to midsize business or a large enterprise, you can level up your business through quality order processing management. Proper management of the entire order process can significantly boost your success.

A quality order processing service enhances many aspects of your business, but here are five ways it can accelerate your entire ecommerce business:

1. It helps build a positive reputation

Accuracy is essential in order processing management. Wrong items and addresses, delayed or damaged shipments, or any other mistake in order processing ruin the reputation of your ecommerce business.

Negative experiences with a brand prompt American consumers to tell 15 other people about it; if order processing mistakes happen, that will become negative word-of-mouth marketing for your company. But people share positive experiences with at least 11 other people.

Accurate and high-quality order processing service is an easy way to ensure a positive brand reputation. It will help you get your brand name out there and make it easy for potential new customers to trust and do business with you.

2. It increases customer satisfaction

Customers love receiving updates on when their orders are processed, prepped, shipped, and delivered. You can provide timely and accurate order updates to your customers with top-quality order processing service. When you’re able to provide exceptional order management service, you’ll have happy customers.

Consistent, high-quality order processing service leads to fewer complaints or negative feedback and a better customer experience. It can also increase your chances of retaining customers and establishing a loyal customer base. And high customer satisfaction and retention rates could improve ROI and increase profits by 25% to 95%.

3. It improves business operations

High-quality order processing management makes your day-to-day order processing workflow simpler, faster, and more efficient. Since order processing is a huge part of ecommerce business operations, your entire company will benefit from it when it goes smoothly.

A fully integrated order processing management system increases your efficiency and productivity in handling orders. This means you can reduce the time and capital spent on resolving order-related matters and reallocate the resources to other aspects of your business. 

4. It helps you gain relevant data

Order processing management, especially when automated, collects customer and sales order data that can be useful for analysis. Collecting customer information, like the number of orders, order history, frequent delivery locations, contact information, and more, is also beneficial. You won't have to ask for the data every time they place an order if you collected and saved them the last time.

Analyzing customer order data can give you valuable insights regarding the customer experience and help you make informed business decisions. You can also use order data for demand forecasting, which can help you plan your inventory, predict sales and revenue, and meet customer expectations.

5. It improves supply chain visibility

An organized order management service, especially when using an OMS, can help you keep track of activities throughout your supply chain and, most importantly, monitor inventory levels. Gaining insights from supply chain visibility while reducing disruptions and risks helps you to efficiently manage and optimize your inventory levels to meet customer demands.

Knowing and understanding what’s happening in your supply chain will help you make informed decisions and create well-thought-out strategies to improve sales and margins. Thus, contributing to the success of your ecommerce business.

Conclusion

Accelerating your ecommerce business may take a lot of effort, but one of the easiest ways to do so is through an exceptional order processing management system. As one of the core processes in an ecommerce business, improving it can positively affect the entire business operations.

You can do many things to improve your order processing management, like an OMS upgrade, refining your workflow, hiring experts to oversee the process, or tightening your inventory control. All these improve your order management process, which will impact other aspects of your business and lead to growth.

Having an efficient order management service is shown to have a significant positive impact on your brand reputation and customer satisfaction. With an ecommerce business, how customers view you and their experience with your business is really important. More importantly, it improves your overall operations with relevant customer data and supply chain status.

Ecommerce will change drastically in 2020. Adobe reports that the total amount spent online in May was $82.5 billion. By April, the sector had grown by ten years in just three short months. Brands were compelled to review their operations due to constrained supply chains and unprecedented demand.

Nowadays, almost all shopping is done online, and there is more competition than ever. Retailers need to be resilient and nimble if they want to succeed in this environment of extreme speed.

Brands require a larger digital footprint in order to counter the issues presented by an online-only ecosystem. This covers retail partnerships, new sales channels, and selling on marketplaces. Seventy-three percent of customers use multiple channels to make purchases, according to a recent study. Complexity is also increased by adding sales channels. How can you keep up with both the competition and customer expectations? A system for managing online orders is a component of the solution.

How Does Order Management in E-Commerce Work?

An eCommerce order management services system's objective is to deliver a product to a customer as quickly as possible. Each item in the customer's order is managed throughout its entire journey, from the time it is added to the cart to the time it is delivered to the customer's door, as well as any subsequent returns.

1. The Procedure for Order Fulfillment

Every business has a different strategy for fulfilling orders. This may depend on the clients, the fulfillment sites, the returns procedures, and the suppliers. Although cycles can differ, the following steps are typically included in order fulfillment procedures:

• A customer places an order with the business.
• The business inputs the order into its computer system.
• The client is informed that the order has been received by the business.
• The closest warehouse or fulfillment facility receives the order.
• The order is taken from the shelf by a worker.
• The business prints shipping labels and prepares the order for shipping.
• The order is sent by the business.
• A notification that the order is being shipped is sent to the customer.
• The purchase is made.

2. Systems for Order Management Make Order Fulfillment Easier

The goal of an eCommerce order management system is to automate, streamline, and reduce the cost of the fulfillment process. These processes are optimized to lower shipping and administrative expenses, improve data quality, and pick and pack in the most effective manner. Numerous systems for managing eCommerce orders simplify credit card processing and returns. In order to adapt to the way you conduct business, the best operational software will integrate with the top eCommerce tools and platforms.

The e-commerce order management services system may create an invoice, print a shipping label, and update your QuickBooks accounting software when a customer makes a purchase. By integrating with your 3PL, FBA, or shipping carriers like FedEx or DHL, the eCommerce order management software can even track an order's progress once it has shipped. Your customer can follow an order's progress after it leaves a warehouse all the way to their front door. This is frequently made easier by the OMS.

How to Effectively Keep Track of Sales and Orders with Ecommerce Order Management?

Ecommerce order management software is essential when running a successful ecommerce store. Without proper order tracking, you won't know exactly how much inventory you have left, how much money you've made, or how well your customers are responding to your products.

In this article we'll go over some tips on how to track sales and orders with ecommerce order management software.

1. Set Up Inventory Tracking

Setting up inventory tracking is the first step towards managing your inventory effectively. When you set up inventory tracking, you're able to view all of your current stock levels, including the quantity remaining on hand.

You can also monitor your inventory costs and calculate profit margins.

2. Create Purchase Orders

Purchase orders allow you to automatically place orders for items that you sell. They make sure that you have enough product to fulfill customer orders.

They also let you manage multiple purchase orders simultaneously so you don't have to worry about missing out on sales due to slow shipping times.

3. Manage Customer Feedback

Customer feedback allows you to respond to customer reviews and comments. You can also assign ratings to your products based on customer satisfaction.

This lets you find out which products are selling best and which ones aren't performing as expected.

4. Monitor Shipping Times

Shipping times are crucial to keeping your customers happy. With order tracking, you can easily see when shipments are being sent and when they arrive.

You can also adjust shipping rates according to delivery dates.

5. View Sales Data

Sales data gives you insight into how well your products are selling. You can learn which products are selling best, which

Key Components of Successful Order Management

Brands should look for an order management system that supports their current infrastructure in order to take advantage of the eCommerce growth. The functionality of your company's e-commerce order management services can make or break it. Here are some considerations to make.

1. It Integrates with Various Business Systems

The ability of a distributed order management system to integrate with business infrastructure, service providers, and supply chain technology is a crucial feature. The majority of e-commerce order management systems can be integrated with your inventory manager, accounting software, warehouses, and other systems. Some even offer an App Store or, in the event that neither is available, open APIs that can be used to connect to third parties. Order management will be as seamless and automated as possible thanks to integrations with your existing systems.

2. Automation Eliminates Manual Processes

The better, the less manual processes there are. Manual processes are much more prone to human error and can never match the speed of order management software. Automation is offered by a system for managing eCommerce orders, from calculating shipping costs to sending fulfillment requests.

3. It Offers a Worldwide Service

Our world is becoming more and more globalized. Every day, brands accept orders from outside their borders. The majority of order management systems are capable of facilitating international eCommerce orders and payments from any nation and currency. This increases a brand's retail footprint and enables them to benefit from their experiences in new markets as they learn and develop.

4. It Reports Stock Needs and Makes Forecasts

To prevent reordering or overselling, many eCommerce order management services systems can forecast how much safety stock you'll need. This may be crucial in Q4 and other periods of unanticipated demand fluctuations. A merchant-fulfilled strategy can also be supported by an order management system that connects to your inventory channels. You may have more freedom and authority over order management processes as a result.

5. It Functions on All Channels

In addition to your website or online store, marketplaces, or whatever main sales channel you use to sell, ecommerce order management services systems can satisfy customer needs across all the eCommerce platforms and sales channels you'd anticipate. As your business expands, managing these orders through a single channel will become more and more difficult. Without a way to combine the sales orders and data from all of your channels, your staff will become burnt out and more prone to errors. Each channel has its own logins and procedures.

All of your channels can be integrated into a single user interface using an eCommerce order management system. Your staff will spend far less time filling orders and orienting new hires as a result. By consolidating all the information you require in one easily accessible location based on real-time data, it will also provide you with a comprehensive view of orders and data and help you avoid mistakes.

Wrapping Up

In the world of eCommerce, a system for order management services is essential. The fastest, most personalized, and error-free order fulfillment experience is what customers have come to expect, and it can only be provided by using this method. As an eCommerce retailer, you must constantly think more quickly, personally, and technologically. The level of customer satisfaction offered by today's order processing services is unmatched in these areas.

By outsourcing order processing, you can avoid managing and maintaining the order processing and fulfillment system. With regard to streamlining their order, sales, and fulfillment processes, Wow Customer Support has helped both small and large businesses across a variety of industries.

In recent years, the corporate sector has evolved dramatically. Every day, changes occur around the globe and in supply chain management. Customers have freedom in the number of orders and delivery routes. Therefore global supply chains are complicated bundles. Today, let’s look at how order management outsourcing might aid eCommerce businesses.

Management outsourcing transfers the previously outlined customer fulfillment process to another organization. This outsourced business takes over your order management process and uses its experience to guarantee that it runs smoothly. 

Based on the study by Baymard Institute 69.80% shopping cart abandonment rate has been reported because of a lack of order management process. Order Management Outsourcing may provide value to your company and help you avoid problems that could harm your reputation.

Benefits of eCommerce Order Management Outsourcing

Order management process may be time-consuming and requires numerous steps. From start to end, a whole system run-through might take days or weeks. When you multiply this by the number of customers, what looks to be a simple procedure becomes far more difficult.

It may be difficult to prioritize this procedure on top of other internal issues for a company that is just getting started, experiencing a huge rush of orders, or seeing increasing site traffic. Still unsure whether order management outsourcing is for you? We’ve listed a few reasons why you should consider it for your business.

Helps Save Time

A foolproof order management system requires science. It takes time to create a system that is perfectly suited to the way your company runs and the type of things you provide.

This might result in a considerable lag in order fulfillment for a young company or one that is new to eCommerce, resulting in revenue loss. It’s also tough to account for everything that may go wrong with an unskilled fulfillment team. Shipped parcels can go missing, commodities can go missing, and databases can be hacked, causing havoc.

Order management services may be a lifeline for many firms, especially small ones that need time to figure out other elements of their business.

Reduce Risk

Customers expect outstanding service from new businesses as well. They anticipate that their orders will be sent and delivered on time. This might be problematic for any corporation with little expertise in cargo organizing.

Outsourcing your order management services enhances the chance of each order being processed and delivered to the consumer effectively. The outsourced business may also fix any problems a customer may have with the items.

Like Wow Order Management Outsourcing Services, these companies possessed years of experience. They possessed the skills and know-how to solve any issues that arose during the fulfillment process.

If a customer requests a difficult-to-transport item, an outsourced services provider will know how to handle the packaging and ship them together efficiently. Not only is your customer glad that their items arrived undamaged, but you also save your company money by not having to replace an item that was damaged in transit.

These enterprises, too, have staff and a set of regulations. This means you will save time and money on training and hiring new employees. Outsourcing these parts relieves you of the hassle of hiring several people for a single task.

Build Customer’s Loyalty

With so many online merchants to choose from, customer retention is vital to any business’s long-term sustainability. It may take time to win a customer’s loyalty, but regaining it is difficult.

“Customers will remember if you send defective items or are exceptionally late in shipping certain things and avoid your web store the next time you host a sale”, according to a poll conducted by Yotpo, a producer of integrated marketing solutions.

Customer voices are also easily reinforced by the power of social media, perhaps scaring off other potential clients who were thinking about using your services. Excellent shipment and fulfillment, on the other hand, may easily lead to repeat customers.

Order Management Outsourcing Services Inclusions

When you have a fresh new business, this may not seem too difficult: a few orders come in each day, and you can swiftly fulfill them yourself. As sales increase, channels develop, goods are added to your inventory, and your client base grows, potential difficulties may occur.

As your eCommerce shop expands, an order management system may assist you in removing bottlenecks.

The journey begins when a consumer puts in an order and ends when the order is delivered. You may handle a wide range of procedures by outsourcing these services, which include the following.

Customer Support

Customer service encompasses everything from delivering quotes, receiving orders, addressing problems, and managing grievances through returns, refunds, and customer follow-up.

Business Process Outsourcing

Order data input, contract validation, customer attestation, acquisition of order validation, order status check, and order revocation management are all services provided by the back office.

Accounting and Finance Services

Finance and accounting services include, among other things, invoice data input, invoice processing, invoice production, and credit checks.

eCommerce Order Management Cycle

Order Processing Services like Wow Customer Support provides a wide range of services that simplify your company procedures, including inventory management, order fulfillment, and after-sales support. Below is the cycle of the eCommerce order management process:

Order Placement

The initial stage in any order fulfillment process occurs when a customer places an order using an automated form. After receiving the order, a sales staff member double-checks the information before confirming it.

Order Picking

Picking is obtaining products from available inventory and delivering them to a packing station by following a picking list. Warehouse picking crews, or pickers, are frequently allocated to this activity. This is where warehouse management comes into play: how inventory is organized affects how long it takes to fulfill each order.

Order Packaging

When the order arrives in the area, it is packaged in a way that reduces the dimensional weight while providing enough protection. Some let clients supply their creative packaging to give customers a one-of-a-kind unpacking experience.

Order Fulfillment

When an order is verified, it is delivered to the warehouse, where an employee validates the shipment information. Following that, the employee creates an invoice and completes the order. As a result, three critical procedures must be taken to guarantee that the order reaches the client on time: choose, pack, and ship.

Order Processing Services Available

Order processing is a critical component in any sales process. Performing it well puts you one step ahead of the competition in generating new business and building current customer relationships.

When you run your business online, order processing becomes even more important; clients have a lot of alternatives to select from, and faster replies to their orders and inquiries almost always lead to a sale. Here are the available order processing services you should take note of:

Data Entry for Orders

Terminals and automatic data input systems that record and validate all information. As a result, the data entry services relieve you of the time-consuming chore of data capture.

Services for Purchase Order Processing

Because of data capture software, you can ensure that manual data entering labor is reduced. Furthermore, the program scans the order forms for critical information. It then records it, decreasing the possibility of a mistake.

Customer Database Administration

This service assists customers in fulfilling orders and maintaining records in an organized manner. Customer data is constantly gathered, evaluated, and maintained. With this type of service, you can be certain that your consumers will be highly respected and that they will be completely satisfied.

Services for Billing and Invoicing

The services for invoicing lets the customers get their bills by mail or email. This also helps track both paid and outstanding orders.

Services for Transaction Management

This helps keep track of critical management services and commercial transactions. Furthermore, all transactions, their impacts, and transaction-related facts are documented.

Document Digitization

The digitalization procedure provides you with the document exactly as it is. It does not modify or affect any of the information included inside it.

Services for Indexing and Archiving

Indexing and archiving services are tailored to your requirements. This organizes your data to meet the needs of your company. Any field you desire can be added and handled for your convenience.

Conclusion

Outsourcing order processing relieves you of managing and maintaining the order processing and fulfillment system. Wow Customer Support has worked with small and big organizations in various industries to optimize their sales, order, and fulfillment processes. 

We can enhance how you handle and fulfill client orders by gaining a thorough grasp of your present condition and business procedure. We arrange your data methodically, keep your customers delighted, guarantee that purchases arrive on time, and provide you with every other service that allows you to focus on your important duties without having to worry about these services.

Find this blog useful? Contact us today and share this with your friends!