Are you looking to improve your company's customer service skills and stay on top of the latest industry trends? Attending customer service events can provide you with valuable insights and networking opportunities.
The importance of good customer service cannot be overstated. Providing excellent service can increase customer satisfaction, loyalty, and profits. As such, companies must stay updated with the latest customer service trends and techniques.
To improve your company's customer service skills, attending industry events can be a great way to gain knowledge and connect with like-minded professionals. This article will introduce you to some top customer service events to check out in 2023. Whether you're a seasoned customer service professional or just starting in the industry, these customer success events offer something for everyone.
Why Attend These Top Customer Service Events in 2023?
Attending the top customer service events in 2023 can provide several benefits for individuals and businesses interested in improving customer service strategies and outcomes. Here are some reasons why you may want to consider attending:
- Networking opportunities: These events bring together professionals, industry experts, and thought leaders from various sectors of the customer service industry, providing you with ample opportunities to network and make valuable connections.
- Learn about emerging trends and best practices: Customer service is a rapidly evolving field, and attending these events can help you stay up-to-date with the latest trends, technologies, and best practices that can improve your customer service performance.
- Access to industry experts and thought leaders: Many events feature keynote speakers and sessions led by industry experts and thought leaders. These individuals can provide valuable insights, tips, and strategies to help you enhance your customer service skills and knowledge.
- Exposure to new tools and technologies: Many customer service events showcase new tools and technologies that can help you streamline your processes, improve your customer service operations, and enhance your overall customer experience.
- Professional development opportunities: Many events offer workshops, training sessions, and certification programs to help you develop new skills, advance your career, and earn industry credentials.
2023 July
Consumer Exchange
On July 11 and 12, 2023
Location: London, UK
The CX Share for Retail, the yearly gathering of customer success events for the most senior figures in the retail business to meet, share ideas, network, and learn about the most recent products on the market, is in its tenth year.
Speakers include Magnus Holst, global head of retail experience at Polestar, and Suzanne Calder, customer loyalty lead and emotional engagement specialist at New Look.
2023 September
Awards for European Customer Centricity
The dates are September 15–16, 2023.
Where: Online
The third annual European Customer Centricity Awards feature an exciting program and award presentation. Excellent customer service is required for these customer experience events.
The 5th of May, 2023, is the registration deadline for the 2023 awards!
2023 October
CCW Summit in Europe
From October 9 to 11, 2023
Where: The Netherlands, Amsterdam
The CCW Europe Summit is CCW's signature customer service conference, featuring an expo, an engaging stage program, and numerous chances for one-on-one networking. The Customer Service Summit brings together specialists from various industries and European regions with more than 300 customer service executives.
2023 November
Summit on Digital Customer Experience
November 7-8, 2023
Where: Canada's Toronto
Leading digital solutions are offered to the greatest names in customer experience at the Digital Customer Service Summit. They can obtain strategically relevant knowledge in a setting that encourages long-lasting business relationships.
Previous speakers have included Markus Sturm, SVP & Head of Digital Loyalty and Consumer Goods at Tim Hortons, and Michael Aronowitz, Executive Vice President of Digital Sales & Strategy at Teleperformance.
UNLEASH CX
November 7-8, 2023
Where: The Netherlands, Amsterdam
Join the cross-industry customer success events Unleashing Digital Customer Experience for the eighth time to take advantage of a once-in-a-lifetime chance to learn insightful lessons from the best corporate innovation executives.
Speakers include Leendert Van Der Plas, Head of Customer Experience at The HEINEKEN Company, and Derek Lewis, CX Strategy Director at Talkdesk.
Asia Week for Customer Experience
From November 20 to 23, 2023
Location: Singapore
The Singapore Sands Expo & Convention Centre will host CX Asia Week in 2023. The 11th CX Asia Week is still the premier event in Asia for bringing together CX leaders to discuss cutting-edge, disruptive business and customer experience initiatives.
Yahoo, Foodpanda, Colgate-Palmolive, and others are examples of previous partners from 2022.
Wrapping Up
Attending customer service events can help businesses and individuals stay up-to-date with the industry's latest trends, best practices, and technology. The year 2023 offers a range of exciting customer service events, including conferences, expos, and summits. These events bring experts, thought leaders, and practitioners from various sectors to share their insights and experiences in providing excellent customer service.
Participants can network, learn new skills, and gain fresh perspectives on improving their customer service operations by attending these events. Whether you are a business owner, manager, or customer service professional, there is an event that can help you take your customer service game to the next level.
