Live chat support is now a go-to for businesses eager to deliver real-time help and customized experiences. By adding live chat to your website, you boost customer satisfaction, slash response times, and lift conversion rates. When you outsource chat support to the right provider, you get the right tools for smooth integration and top performance.
Benefits You Get When You Outsource Chat Support
Did you know that when you outsource chat support, it brings impressive perks for companies and customers alike? They are as below:
- Instant Assistance: Customers get answers right away without slogging through emails or complex phone menus.
- Real-time Problem Solving: Agents can handle issues on the spot, delivering quick resolutions and happier customers.
- Personalized Service: Agents offer tailored recommendations, drawing on customers’ browsing behavior and preferences.
- Multi-tasking Superpower: Outsource chat support and let chat agents juggle multiple chats, upping efficiency and slashing wait times.
- Proactive Outreach: Many tools enable agents to reach out before customers even ask, thanks to proactive chat invites.
- Insightful Analytics: Live chat platforms come packed with analytics, tracking interactions, performance, and areas for growth.
Essential Factors To Consider When You Outsource Chat Support
When choosing to outsource chat support to a provider, consider these essentials:
- User-friendliness: Seek an interface that's easy to use and can adapt to your brand’s look and feel.
- Seamless Integration: Ensure the live chat software merges effortlessly with your existing CRM or support systems.
- Mobile Ready: Opt for a chat solution with responsive design or mobile apps to support customers on the go.
- Customization Features: Look for chat widgets that let you adjust appearance, chat window actions, and proactive chat prompts.
- Scalability: Check that it can handle more agents and higher chat volumes as you expand.
- Data Security: When you opt to outsource chat support, ensure that your live chat services provider keeps data safe and complies with regulations like GDPR.
- Customer Support: Evaluate the provider’s customer support for availability, response speed, and accessible communication options.
- With the right provider to outsource chat support, you’ll be poised to deliver high-impact, real-time service that truly resonates.
Top 10 Live Chat Tools
Since 2021, 61% of call center customer support providers have noticed an increase in call volumes, even with the rise of self-service options and AI tools like chatbots. Meanwhile, 71% of consumers expect companies to offer personalized experiences, and 76% feel frustrated when this doesn’t happen.
Here is the list of 10 live chat tools that can raise the customer satisfaction levels for your support team:
1. LiveChat
LiveChat offers some amazing features. Apparently, 30,000 businesses around the globe are opting for it. It comes with the customization of the widget, live chat transcripts, and real-time visitor tracking. Also, it delivers seamless integration with popular CRMs and help desk platforms.
2. Intercom
Intercom is a full-on provider and gives a customer messaging setup that includes live chat, targeted messaging, and chatbot power. The easy design coupled with smart automation easily explains why it's a favorite among businesses of every size.
3. Zendesk Chat
Zendesk Chat is part of the Zendesk support suite and represents a strong live chat option. Expect proactive chat prompts, chat ratings, chatbot add-ons, and integration with Zendesk's ticketing system with minimal to no hassle.
4. Freshchat
Freshchat is one of the new tools for customer connection through web, mobile, and social messaging channels. The product comes with features like smart routing, chatbots, and detailed reporting.
5. Drift
Drift zeroes in on conversational marketing and sales. It combines live chat, chatbot automation, lead qualification, and account-focused marketing tools, all designed to make conversations personal and relevant.
6. LiveAgent
LiveAgent is a one-stop customer service tool with live chat, ticketing, and call center functions. It brings canned responses, file-sharing, chat tags, and skill-based chat routing to the table.
7. Tawk.to
Tawk.to is free and flexible, fitting businesses of all sizes. It provides unlimited agents, chat history, customizable chat widgets, and easy links with popular CMSs like WordPress.
8. Olark
Olark is straightforward and friendly, offering tools like automated messages, visitor insights, and integrations with top CRM and help desk software, all focused on delivering a personal, human chat feel.
9. SnapEngage
SnapEngage is a highly customizable chat platform that’s a solid choice for industries like e-commerce, healthcare, and tech. It has co-browsing, smart routing, CRM links, and thorough reporting.
10. Userlike
Userlike prioritizes simplicity and ease of use. It offers chat ratings, chatbot integration, chat transcripts, and CRM connections—a smart pick for businesses looking for a straightforward chat solution.
These tools can supercharge your support, making it faster, friendlier, and more connected.
The Best Services to Outsource Chat Support
If you’re aiming to offer fast, scalable chat support that builds customer trust and credibility, live chat services are the way to go. Live chat enables smooth, instant communication, which nearly 79% of our customers prefer for its ease and speed. At Wow Customer Support, we’re here to fuel your business growth with services like:
- Tailored, professional 24/7 live chat support
- A highly skilled chat support team ready to address any customer questions, needs, or feedback
- Clear, effective communication with a sharp command of language and tone.
Our dedication to precise, impactful communication truly sets us apart. We understand how essential it is that each interaction mirrors your brand's voice and message. Outsource chat support to us and elevate customer satisfaction. Our team excels at maintaining clarity and professionalism—whether it’s handling inquiries, sharing product details, or quickly resolving issues, every conversation is conducted with care.
Conclusion
Live chat support can elevate customer satisfaction and strengthen business outcomes. By choosing the right live chat tools from our top 10 recommendations, you can offer advanced features, seamless integrations, and exceptional customer support, all designed to deliver real-time assistance and create personalized customer experiences.
Looking for a top-tier live chat service provider? Outsource chat support to Wow Customer Support! We’re here to help.
