How to Build a Successful Outsourcing Team for Phone Answering?

Phone Answering Services

While phone answering services take on the task of catering to your customer’s queries and let you and your employees focus on more important things, it is your duty to ensure they are fully ready for the job. You need to build an efficient team that can provide the highest satisfaction levels for your customers. If you are looking to build a successful team for call answering, here are some tips you can follow.

Tips to build successful call answering services, outsourced team:

Clarify your goals with the telephone answering services team

Each business comes with a unique set of needs and challenges and it is essential that your outsourced phone answering services team works in accordance with your requirements. In order to ensure everything works in order and as per your plans, let them know your expectations from them. Make your objectives clear, be it enhancing engagements on social channels, improved customer satisfaction or streamlining your call answering services. Work collaboratively with the team and draft a tailored plan to ensure success.

Build an efficient operations team

Running a call center is no joke. The people that work there need to be skilled and efficient enough to deal with multiple people such as clients, partners, customers, employees and more. Since they are mostly paid by hour, you need to make sure that the operations team has time and can comfortably dedicate set hours every day to meet the phone answering needs of your business. Most importantly, the person/persons that head this team should come with leadership and organizational skills to be able to manage team members and delegate work for unhindered workflow.

Develop a supreme team with the phone answering services company

Take note, your outsourced phone answering services team is an extension of your business. Hold regular meetings with the team to ensure they understand and are updated with each and every aspect pertaining to your business. In addition, keep track of the new team members and make sure they are trained to deliver on par with the other team members. You can also ask the call answering services company to provide you with customer feedback and other significant reviews related to your products or services so that you can work on the areas that need improvement. Wow Customer Support can be a good choice if you are looking to outsource your phone answering services to an efficient call center.

Sync your technological processes with that of the telephone answering services company

Wow Customer Support has dedicated infrastructure to meet the needs of modern businesses. If you are hiring one such agency, make it a point to possess the good infrastructure to be able to align your processes with theirs. Remember, working with a call center is like working with your own team located remotely. So, make sure you possess all the required organizational setup. You win only when your outsourced phone answering team wins.

Develop an understanding between the partners

Business success largely depends upon the understanding and harmony between the different people associated with it. While your call center agents and employees work everyday to ensure smooth functioning of your business, stakeholders are equally important. Try to bring together all these groups to make them understand company goals and responsibilities towards one another. All these teams should also work together in coordination to meet the company objectives. One of the best ways to bring them all together is to conduct a review and assess performances. During this time, your call center agents/head could be given the call forecasts and calls that are answered can reviewed.
Further, your phone answering services agency can work to their fullest potential when they are regularly updated about your company goals, products, and services.

Motivate your outsourced team to provide fair phone answering services for small business

If you are a small business but want call answering services to establish a reputation in the industry? Motivate your call center team to work as passionately for you as they do for large businesses. Encourage them to display their dedication and inspire them to deliver quality for each call they take. When your phone answering team is enthusiastic, your customers receive the best service and your business, in turn, will grow.

Final Thoughts

The above tips can help you build a team you can take pride in. If you are ready to build one or already into it, incorporating all these guidelines can create the magic.

At Wow Customer Support, we work to provide our clients with the best call answering services. We have dedicated staff that is passionate about customer service and provide 24/7 live phone answering services to meet the expectations of today’s customers. We are experts at handling phone calls, highly reliable and affordable. Reach out to us right away by clicking here.


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Everything You Need to Know About eCommerce Order Management Outsourcing!

Order Management Outsourcing

Order Management Outsourcing: An Introduction

The world of business has changed multifold in the past few years. Changes in this world and the supply chain management happen every day. Global supply chains are bundles of complexity, with the customers having flexibility about the number of orders and delivery channels. Let’s have a look at how order management outsourcing can be a helping hand for eCommerce business.

If you are a business who is single-handedly organizing their order fulfillment, you would know that the process is more than only two critical steps. A delay in these steps leads to a delay in delivery.

Order Management Outsourcing can provide value to your business and prevent any hurdles that might bring your business to bad light.

End-to-end Order Management Outsourcing

Our end-to-end order management outsourcing begins right from sending a quotation and query handling, to invoice processing and Accounts Receivable Processing. By handling your e-commerce order management, we pay your way to becoming a transformational business.

Order Management Services begin when a customer places an order and ends when the order is delivered satisfactorily. With outsourcing these services, you can handle the whole plethora of processes that include the following –

Customer Service

The customer service includes everything from sending quotations, taking orders, resolving queries, and grievance management to returns, refunds, and customer follow up.

BPO Services

The back-office has services ranging from order data entry, contract validation, customer attestation, acquisition of order validation, and order status check to order revocation management.

Finance and Accounting Services

The finance and accounting services include invoice data entry, invoice processing, invoice creation, and credit check, among others.

Our e-commerce order management outsourcing system

Our Order Processing Services involve a wide range of services that provide ease to your business processes. The range of services by us includes inventory management services, the fulfillment of orders, as well as providing after-sales services.

Placement of order

The first step in any order fulfillment process takes place when the customer uses an automated form for placing the order. After the order is received, a member of the sales team checks the details before confirming it.

Fulfillment of order

After the order is confirmed, it reaches the warehouse, where an employee confirms the shipping details. After this, the employee generates an invoice and completes the order. Therefore, there are three essential steps ensure that the order reaches the customer on-time – pick, pack, and ship.

Inventory Management Services

Our inventory management outsourcing manages and monitors the level of inventory. Any fluctuations that happen due to the demands of the business brought to the notice.

Order Support Services

Our Order Management Services also include Support services such as Live Chat, Email Support, Call Center Support, as well as e-commerce support.

Our Order Processing Services

Order Data Entry

We have automated data entry systems and terminals that record and verify all information. So, our data entry services relieve you from the arduous task of data capturing.

Purchase Order Processing Services

We make sure that manual data entry labor comes down, thanks to our exceptional data capture software. In addition, the software goes through the order forms and checks for key data. It then records it, reducing the risk of errors.

e-commerce Data Management Services

We work untiringly to provide you with a classification system to maintain a record of your products. So, the system consistently records the products to provide ease.

Customer Database Management

Our Customer Database Management system is unbeatable. We do not only help you fulfill your orders, but we also help you to maintain the records systematically. The customer data is collected, analyzed, and managed consistently. We also work towards solving any issues or customer complaints by providing relevant solutions. With our services, you can be sure that your customers will be valued deeply, and there will be 100 percent customer satisfaction.

Billing and Invoicing Services

When helping you with order management services, we also make sure that we create invoices for the orders. These invoices reach the customers by mail or email. We also make sure that we keep track of paid orders and those that are outstanding.

Transaction Management Services

We record important management services and business transactions. In addition, all transactions, its effects, and transaction-related details are recorded.

Digitization of Documents

Apart from all the services mentioned above, we also offer services that let you convert all your documents in a digital format. The process of digitization gives you the document just as it is. It does not alter or change any information within it.

Indexing and Archiving Services

The indexing and archiving services that we offer cater to your specific needs. We organize your data as per the demands of your business. Any field that you may require can be added and handled for your ease of access. We can extract information during archiving such as invoice number, file name, title, document date, or document number.

Get your quote today!

We offer unbeatable inventory management services that will bring your business ahead of others. We organize your data systematically, keep your customers satisfied, ensure that the orders reach them on time, and give you every other service that lets you focus on the main tasks without worrying about these services.

Get in contact today to get an unmatchable quote for these services.

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Call Answering Services

A call answering service is as important as your business itself. If chosen right, a call answering service enables you to scale new heights while making your customers come back to you. Phone answering services are all over the place but you need to check out whether they are capable enough to handle your business transactions and deliver excellence.

If you are looking for phone answering services, here are ways to find an efficient one:

The Telephone answering services should offer attractive pricing.

Look for call answering services that offer affordable pricing. Most of them try to woo you by projecting their sales but do not get carried away by their sugary talks. Check their pricing, go through their payment terms and conditions and ensure to read the fine print. Chances are that some points may not have been communicated to you orally! Check for the possible hidden charges, setup charges, and cancellation fee if any before you decide to go with them.

The call answering services company should provide excellent support

The support you need from a call answering services provider depends upon the type of business you are running. If you are into medical services, obviously you will need phone answering services round the clock since a medical emergency can arise anytime. Enquire whether the call answering company provides round the clock support and whether they charge extra for it. It would be even great if they offer live phone answering services. In fact, businesses today, regardless of the kind of products or services they are into prefer 24/7 support in order to get close to their customers and gain an edge over their competitors.

Do they offer phone answering services for small businesses?

There are several call answering services that operate based on the size of businesses. So, if you are a new entrepreneur or running your business on a small scale, check whether they provide their services for your volume. If so, make sure their pricing for small businesses is competitive and does not hit your wallet hard. You are also recommended not to look at the pricing factor alone. Since you will be growing, you will require more and better phone answering services in the future and the company you choose for the purpose should come with the skills required for it.

The call answering services firm must maintain your customer’s privacy

Heading an organization is a big responsibility. As a business owner, you should also know that maintaining the privacy of your customers is not only a legal responsibility but a moral obligation as well. So, when you are looking to hire a phone answering agency, make sure to test their professionalism.

The phone answering agents should not disclose the information pertaining to your customers and ensure confidentiality. Even if there is a slight mishandling or leakage of customer data, you may lose your reputation in the industry. Once lost, it is hard to earn name and fame again. So, ensure to outsource your call answering to an expert agency that comes with an unparalleled commitment and responsibility.

Trained Staff

This is another important factor when choosing a phone answering agency. The call service agents should be highly trained to attend to varied kinds of customers while being pleasant and smooth with each one of them. The call agents should also come with an unmatched passion to serve customers.

Most importantly, they must be familiarized with your industry, products/services, and your expectations. While they should understand your processes and set procedures, your brand image must also be secured. Efficiency largely matters for any service and it is no different for call answering services. They should support your business, help you grow and respond to your customers on time.

Past/Relevant Experience

It would be a good idea to check the phone answering the company’s past records. Have they catered to your competitors or businesses similar to yours? What is their expertise? How efficiently have they delivered to their customers so far? These are the questions you need to ask before you decide to go ahead with one. If they come with relevant experience in the past, they certainly can meet your expectations since they are already familiar with the industry you are operating in.

Well equipped with infrastructure and technology

This is the era of devices and the internet. Customers can call in anytime and expect you to be available to offer outstanding and immediate service. It is therefore essential that your phone answering service team be equipped with all that is necessary to offer top-class customer service. They should possess the dedicated infrastructure and have state of the art technology to deliver the best for your business.

Final Thoughts

At Wow Customer Support, we have well-qualified call answering agents that are trained to the highest standards. We offer 24/7 personalized support and practice the best in the industry while setting benchmarks! For professional and specialized call answering services, get in touch with us!!

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Chat Support Outsourcing

As per the American Marketing Association, customers that use live chat feature are three times more likely to make a purchase. Thus, adding a live chat on your official website would increase the conversion rate by 20%. But it can be time-consuming, mainly if you are not a professional. That it’s why a good idea to increase your brand revenue is by considering live chat support outsourcing. Also, handing the work to experts helps your employees to focus on the vital tasks within your business.

Why Outsource your Live Chat Support Services?

Customer service is the backbone of any business with an online presence. It plays a crucial role in building a sustainable customer base. Studies have proved that it can boost the conversion rate, customer experience, and website UX.

However, it is not possible for a 9 to 5 shift team of chat operators. Online customers would expect a prompt response even after office hours. Remember, the faster you will reply to their queries, the more likely you will able to retain them.

Live Chat Support Statistics

By outsourcing chat, businesses can assure that specialists are available to handle messages at any time of the day. Also, there won’t be any shortage in case of huge volume of chat requests.

Furthermore, best live chat service providers go far beyond your local talent pool. These specialists handle more than just Live Chat support. They also determine the best ways to satisfy your customers as per their needs.

Furthermore, showing your customers that you care about them will help you win their trust and increase your sales funnel.

How Live Chat Support Outsourcing Drive Business Profits?

Did you know two-thirds of American shoppers say that they are willing to shop more with the brand that offers incredible customer service? Chatting with customers before the sale is crucial.

If they find a live chat popping up when they open your website, this leaves a good impression of your brand.

Live chat outsourcing allows you to access a pool of skilled chat Agents. They speedily resolve issues in a personalized way and leave customers satisfied.

It lowers your website bounce rate while making more loyal customers. Here are the benefits that you can expect:

–> Save Resources and Money

Small business owners usually won’t have that much budget to hire extra service staff and train them. Also, Live Chat is proven to be more affordable than other service channels.

Live Chat Saves Resources and Money

Offering your customers timely and accurate support ultimately leads to a reduction in additional costs.

–> 24X7 Coverage 

Did you know a massive amount of online shopping happens at night time? Live chat support outsourcing allows you to hire experts across the globe that speaks diverse languages.

It helps you to maintain round-the-clock coverage with a better personalization.

–> Increase in Business Sales

53% of customers prefer to live chat to reach businesses than other methods. Moreover, 63% of consumers reported say that they are more likely to return to the website that provides live chat.

Lice Chat increase business sales

Remember, consumers love live chat because it is quick, helpful and offers the human touch.

Chat support outsourcing facilitates communication between your and customers having concerns about your services or products. Also, it motivates them to browse your website further for exclusive deals.

It ultimately allows more shoppers to complete their checkout process instead of leaving confused and distracted. It is true in the case of the outdoor and clothing sector.

–> Ease Burden

Remember, a well-coordinated strategy will keep your clients satisfied without putting an extra burden on your employees. Your staff members can focus on their everyday tasks rather than attending a chat service.

–> Great Control

With 24*7 service will help you serve your customers better. The rerouting feature will send a live chat to the specialist every time. This offers you more control over a higher volume of customers.

–> Good Online Reviews

Blending Live Chat with automated email relax helpless customers. It helps you to avoid the majority of social media shaming and bad reviews on your website.

–> Increase Customer Satisfaction

Having regular feedback for customers is a must for any business to flourish. The best way to boost customer satisfaction is by considering live chat support outsourcing.

Remember, fast response from your side leaves a positive impression in the minds of consumers. It makes them happy and satisfied. Also, the skilled support personnel collect feedback immediately when a customer’s issue gets resolved.

–> Personalized Customer Support

Businesses must know their customers and their preferences. Top chat support service providers quickly bond with the customers and give them a pleasant support experience.

They follow a conversational tone while having real-time interaction with the customers. Thus, by offering a personalized care and support let you to win their trust.

Wrapping Up

Sometimes customers are confused about the brand products and services. Providing real-time solutions via live chat support services helps them in making better buying decisions.

Outsource live chat support with Wow Customer Support today to improve your conversion rate and sales. Skilled experts have the necessary skills to engage and retain a large number of customers. Also, you can integrate these services easily to boost brand sales.


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