NCS

Scale Customer Support Cost-effectively
Increase your Revenue and Profit
by Outsourcing to Vserve

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Post and Pre sales support for Growing Companies

No matter the size of your company, we are designed to be the right fit for you!

We’re familiar with a most of software e-retailers use to help support your clients. We work with many SAAS and PASS providers and are familiar with many support and live chat software But we also understand every customer and their customer management philosophy is unique. We document and train our agents extensively in the transition process to capture this!

TRY OUR CALCULATOR TO SEE
HOW MUCH YOU CAN SAVE!!

We think, breath and live e-commerce. We work with many marquee customers across many verticals. We are not just a people leasing service but more of a process management company that will help not only manage your growing team but also refine and update your processes with the best practices in the industry. Together we learn and grow every day!

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We believe, as you do, that having the right data is key to your business success. Each week you’ll receive a report from us detailing all the latest metrics relevant to the role our team is performing. We also share a report on how we plan to make the next week better than the last one. Continuous improvement is our mantra!

WANT TO TALK WITH US?

Let us Scale your Business not Risks!

World-Class Outsourcing from Vserve@Chennai,India

Hassle Free Scaling

Vserve is on-demand! No Contract and no setup fees. No matter how fast or slow your company grows, we'll be able to grow your team with you.

Reduce your effort put into managing world-class customer support

Let your team focus on what they do best. We'll support your customers and give you regular customer feedback reports.

Lower Your Montly Expenses

When you're growing fast, the overhead costs can be an inevitable factor that limits your growth. We're more cost-efficient than any other solution.

Multi-dimensional Support for Growing Business

No matter how big or small you are, we're your partner in getting bigger

We understand Customer Support Operations

What’s the best fit for your business?

We understand your business needs change and tend to fluctuate depending on the time of the year and the nature of your business. We can set you up with a dedicated team who do just customer support or have teams which multi-task depending on your needs. You can have them support your customer during peak season and get them to work on enhancing your admin and other data needs during slower periods. It’s all up to you! We give you complete control over how you use the resources and we will train them for you.

BENEFITS

Recruiting & Hiring

Payroll & Benefits

Work Infrastructure

Email and Chat support training

Content Writing Skills

Data management training

Flexible 24/7 workers

Discounts for 15+team Size

CUSTOMER SUPPORT AGENTS ONLY

START WITH 2 AGENTS

Yes

MULTI TASKING AGENT - CUSTOMER SUPPORT + ADMIN TASKS

START WITH 4 AGENTS

Yes

Questions?

Do you have any questions? Let’s try to answer some..

HOW DOES BILLING WORK?

There are no setup fees, extended contracts or hidden costs. We’re transparent with our service and charge based on headcount and the role being fulfilled. We charge first and last month’s fees in advance and start billing only once we’ve recruited all the agents per your company needs. From then on we’ll send out a monthly invoice payable via wire transfer.

HOW IS YOUR QUALITY?

Our agents work on SLAs and standards pre-defined and agreed to by both of us. We meet and then exceed the quality of work your current team is providing. We believe great quality is a necessary condition for success in our relationships. However, there is a learning curve of 4-8 weeks when we transition.

HOW LONG WILL SETUP TAKE?

Once we both have a good understanding of the roles being filled, we’ll send out the transition plan and service agreement. We also study your past emails using our proprietary AI assisted learning tool and create a training document for your approval. After this, we’ll immediately begin recruiting and work with your team to create a tailored training program for your team. The typical hiring time for a team of 10 agents meeting your requirement will be 10 days. Once we’ve vetted all the recruits, we’ll train them to your standards and go-live with your approval.

IS MY COMPANY A GOOD FIT?

Our company primarily serves online retailers. If you’re in the need of 1-2 people to anywhere up to 100 people, we are structured and designed to provide that. We work with companies expecting high-growth and need help to manage a part of their business that is absolutely necessary for their continued success. We create partnerships, not customers – as our growth is interdependent and our success is depended on yours.

WHAT DOES VSERVE OFFER?

We provide outsourcing services with specific focus on customer support work of our India offices based in Chennai and Coimbatore. Our service is custom-tailored to each company we work with and can be something as simple as data management to customer support, and advanced backend-office tasks. We allow companies to grow unrestrained and stay competitive as they grow.

NCS