Inbound Call Centre

In the world of self-service, talented front line staff who are empathetic, problem-solvers matter more than ever. The live service interaction is what is usually ill-equipped in most scenarios. We have consciously developed a strong team who can efficiently respond to customer queries and would effectively lead to revenue generation for the organization
Our Inbound call center handles the following activities

Customer Service

The new age customer is well adept in ordering a product or service from their comfort zones versus visiting actual store location. Hence a front line staff who would take the necessary orders and provide a positive experience to the customer is mandatory. Our team is operational 24 x 7 and offers live order taking services through multiple channels. The various kinds of services we offer are

  • Order Taking Services
  • Reservation Booking Services
  • Inbound Web Chat
  • Consumer Response
  • Phone/Telephone Answering Call Center Services
  • Medical Answering Services
  • Virtual Receptionist Services
  • Dealer Locaters and Referral Services
  • IVR Services
  • Inquiry Handling
  • Direct Mail /TV Response
  • Directory Inquiry Services
  • Email Management Services
  • Event Scheduling Services
  • Online Customer Support Services
  • Registration of Event Participants & Prospects
  • Subscription Services
  • Ticketing Sales Subscription Services
  • Toll Free Response / Toll Free Services
Sales Support

We try to leverage the contextual data of our clients and identify touch points for sales conversion. Our employees are chosen with care in a way that rapport building with customers is easier. We can fill any customer experience gaps inorder to help our clients to acquire, create and retain consumers. Our expertise can be utilised in various ares

  • Inbound Sales
  • Product Information Request Services
  • Product Recall Management & Technical Information
  • Claims Processing Services
  • Cross Selling and Up Selling Services
  • Customer Service
  • Help Desk/Technical Support Service
  • Real-Time Inventory Status Services
  • Sales Lead Qualification And Closure
  • Scheduling Sales Demos Services

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