We at Vserve's WoW Customer Support have been providing professional services for different types of business in varying industries. Our 100+ year cumulative experience in providing customer support makes us the best choice in providing support services that can enable your company to increase sales and customer satisfaction which will lead to customer loyalty.
Vserve’s WoW Customer Support provides customized solutions which fit you. We understand your unique needs and tailor our agents and technology to fit your needs 100%. We do not force you to fit into our template or technology limitations.
Why Outsource for E-mail Support Services?
You always have the option to recruit and to hire new employees who are going to do this task for you of answering your customers 24/7 but you cannot hire just one employee for the job. If they are going to work directly from your office, you have to spend money on the office infrastructure. You need to provide them with new desks, new computers and other office materials that will make their tasks easier.
You also have to allow them to undergo training so that they can develop the needed skills to answer e-mail inquiries the best way possible. You have to quiz their knowledge about your company and your services. All of these things will cost a lot of money but if you outsource, you do not have to spend as much.
Through outsourcing, you can tackle the issues of providing proper customer support to your customers without having to spend a lot of money in the process provided that you choose us to give the email support services your company needs.
BENEFITS OF GETTING WOW CUSTOMER SUPPORT EMAIL SUPPORT SERVICE
- Reliable Services – You can be assured that our team of representatives will be answering all of the e-mails sent by prospective customers within agreed TAT. Our professional team will be working 24 hours a day, 7 days a week so you can be sure that all of the e-mails will be answered according to your rules and conditions.
- Experienced Team – How will the services we provide be reliable if the team is inexperienced? This is the reason why we have an experienced team of professionals that have undergone training for 60 days and have all the right skills to provide the services that you need.
- Fast Response – You can expect that responses will be fast for your clients and your possible clients. We won’t give them time to check out the competition because you will give them the answers that they want. We make to do the following:
- We track all e-mail conversations especially to see if there are duplicates or similar concerns from other customers.
- We respect all SLAs when we get into conversations with customers.
- We prioritize our response time to ensure that customers will get their answers immediately.
- Improved Management and Tracking – We will be in charge of installing and maintaining any tool you choose to go with for customer communication. The moment that you hire us, we will do everything to make the process easy for you.
- Different E-mail Packages Available – We would like to help you out whether you are a small and starting business or a large, expanding business. We have options that fit your different needs.
- We Use Monitoring Mechanisms to Ensure Quality of our Services – It is not that we do not trust our team because we do, we just have monitoring mechanisms so that you can see why we can to be trusted for your e-mail service needs. We have metrics that we use to measure the effectiveness of the response of our different team members to the e-mail they are assigned. Through our monitoring mechanisms, we also take note of the aspects that we need to improve on so we can continue providing incomparable services that will benefit your company.
- Privacy – We know that one of the reasons why your customers do not want to inquire through your company’s social media accounts is because all of their questions and their inquiries can be seen by everyone. An e-mail is always more private so the customers can be more specific about their concerns. We can assure the customers and you that all of the information that we work with will conform to strict data privacy SLAs we agree to.
WHAT TO EXPECT
We are a company that has handled email support services for different companies in the past. We have a wide range of experience from handling simple to complex issues that these different companies have had.
Expect our e-mail support service to provide the following:
- Technical support
- Order fulfillment
- Resolution of customers’ queries
- Resolution of escalated cases
- E-mail and voice blasting services
- Customer care
WE MAKE SURE THAT WE LEARN MORE ABOUT YOU
We use advanced tools to read your past responses to emails and chats and develop FAQs and response templates. These templates can be refined and enhanced with the help of your team. We know that learning about your business is an ongoing process but before we start providing you our services, we learn as much as we could to make our services and your business integrated well.
WE LEARN FROM PREVIOUS INQUIRIES AND QUESTIONS – IT IS LIKELY THAT CUSTOMERS WILL HAVE SOME SIMILAR QUESTIONS THAT NEED TO BE ANSWERED IN A SIMILAR MANNER. WE WILL REMEMBER WHAT TO SAY AND HOW TO RESPOND TO THESE INQUIRIES.
Training is Ongoing – We know that there might still be changes with your company’s policies and guidelines that we have to be updated about in order to answer customers’ emails and inquiries to the best of our abilities. We can set up accounts that will allow our team to communicate faster with yours so that you will feel that our team is an extension of yours.
We Accommodate Changes – We know that due to trends and the things that you do to upgrade your business, there will be some changes with your business that we have to prepare for. We are always prepared for these occurrences and modifications. We are ready.
WHY CHOOSE US?
You can expect to get quality customer support from us.