Contact Center Outsourcing

Contact centers are relatively the new solutions, designed to ensure satisfactory customer service. If you are planning for omnichannel customer support, it is highly recommended to outsource contact center services from us. We at WOW customer support, have been offering contact center outsourcing services since 2015, and have earned a unique reputation in the industry.

To ensure 100% customer satisfaction, we use multiple channels to offer qualified and consistent support services. Apart from resolving the queries of customer, our contact center services also include omnichannel customer care service, technical support, sales support, credit & collection support, VoIP telephone services, and Concierge support services. All of our contact center modules are supported by mathematical models such as operations research, queuing theory etc. Thus, there is no need to worry about any negative consequences.

Consistent Support Services
contact center outsource services

At WOW customer support, we have a dedicated team of professionals, experienced in delivering best-quality contact center outsource services. Considering your business requirements, our experts will develop a unique contact center module, just for you. Our primary objective is to manage your customer services in such a way that, your business reputation, as well as revenue, will grow without any interruptions.

FEATURES OF CONTACT CENTER OUTSOURCING FROM WOW
  • Real-time The Team – The team that we give you is made up of well-trained professionals who make customer support easily manageable for you. After outsourcing to us, the team that we set up for you will typically consist of the following members.
  • A Project Manager – A Project Manager is handpicked to make sure that their training and experience is aligned with your brand and business process. The project manager would be responsible for overseeing the activities of other team members and for reporting to you of the progress.
  • Agents – We call our agents Brand Specialists because they are trained to ensure that they understand your brand inside out. This ensures that they provide the best customer experience by providing value to your customers. They will be the voice of your brand. The agents are well-trained in the technical aspect so that they can efficiently resolve customer queries.

 

  • Executive leadership – We provide executive leadership that is engaged with your business to provide quality service. We make sure that your interests and goals are aligned with our efforts so that you get the most value out of the outsourcing.
  • An Infrastructure Team –The infrastructure team we provide you with will be experienced in operational design. It will understand the operational structure of your business to make sure everything runs seamlessly and efficiently.
Our efficient training process is designed to make sure you and your customers receive only the best services.
The Process

Our process is aligned with the workflow requirements of your business. We deliver to you a system that is efficient and useful. The features of our seamless process customized for you are given below.

  • Our governance model is based on Strategic Planning and Executive Business reviews to foster communication and accountability.
  • Our implementation process is a series of measurable steps. We collaborate with you and integrate your workflow into the process. Add to that our knowledge and experience of contact center operations and you get the best process in place.
  • We take quality very seriously. Hence, we have a Quality Assurance team dedicated to monitoring the team performance to bring you the highest efficiency.
  • We provide you the best Workforce Management that takes care of recruitments and staffing needs for you.
Our Expertise

We have developed our expertise over years of experience and learning in the following:

  • Order management
  • Upselling
  • Cross-selling
  • Customer service and support

We provide customer support via email, chats, phone, and various social media applications.
We ensure that the team gets good exposure to your product or service and your brand. This immersive training helps them be better at representing your brand. Our training not only ensures that the agents we provide have good knowledge of your business but also makes sure that they understand how critical their role is in a direct-interaction position with the customers. We train our agents in soft-skills so that they are better able to handle customer complaints and suggest resolutions.
Leads that convert can become a challenge for companies. Our clients trust us enough to outsource even their lead generation services to us. And our agents well-trained in understanding customer needs, do a stellar job at lead generation.

We guarantee the best performance

We not only offer you the best teams, but we also guarantee you the best performance. Here’s how.

  • We begin by understanding your business process in and out.
  • We then work with you to establish acceptable standards of quality and understand expectations.
  • We then train our team to ensure they fulfill your requirements to the T
  • If we come across any underperforming team members, we help them come up to speed with additional training.

If at any point, you are not happy with the team’s performance, we assess the situation and replace non-performing or under-performing resources at no extra cost to you.

Our Pricing

We have a proven record of providing value for our customers through a fully customized contact center outsourcing model. We offer competitive pricing to help you get more value out of your
To ensure 100% customer satisfaction, we use multiple channels to provide qualified and consistent support services. Apart from resolving the queries of customer, our contact center services also include omnichannel customer care service, technical support, sales support, credit & collection support, VoIP telephone services, and Concierge support services. All of our contact center modules are supported by mathematical models such as operations research, queuing theory, etc. Thus, there is no need to worry about any negative consequences.

Why Choose Our Contact Center Outsourcing Services?
  • Omnichannel customer support
  • Customized contact center services as per business needs
  • Efficient managers and agents well versed with the functioning of contact centers
  • 100% customer satisfaction and increase in business reputation guaranteed
  • Prices starting at $850 a month.