Contact centers are relatively the new solutions, designed to ensure satisfactory customer service. If you are planning for omnichannel customer support, it is highly recommended to outsource contact center services from us. We at WOW customer support, have been offering contact center outsourcing services since 2015, and have earned a unique reputation in the industry.
To ensure 100% customer satisfaction, we use multiple channels to offer qualified and consistent support services. Apart from resolving the queries of customer, our contact center services also include omnichannel customer care service, technical support, sales support, credit & collection support, VoIP telephone services, and Concierge support services. All of our contact center modules are supported by mathematical models such as operations research, queuing theory etc. Thus, there is no need to worry about any negative consequences.
At WOW customer support, we have a dedicated team of professionals, experienced in delivering best-quality contact center outsource services. Considering your business requirements, our experts will develop a unique contact center module, just for you. Our primary objective is to manage your customer services in such a way that, your business reputation, as well as revenue, will grow without any interruptions.
Key Features of Our Contact Center Services
- Real-time reporting – Contact center services give you real-time reports of customer satisfaction and agent performance. With the help of our key performance indicators, you can analyze all the data, and can draw a meaningful conclusion about your customer support improvements.
- Advanced call distribution – To maximize the number of fielded calls, we offer contact center outsource services with an advanced call distribution module. All the calls are distributed efficiently ensuring high customer satisfaction. Interactive Voice Response is one of the key features of our contact center service.
- Customized scripts – For every customer interaction, we offer contact center service with a customized script. It’s because of the influencing scripts; our agents manage to enhance the sales & support statswithgreat Our scriptsare mainly designed for phone interactions, but we also designscripts for other channels too.
- Modularity – The structure of our contact service is very flexible, thus sharing of contacts/leads in between the managers and agents is maintained without any interruptions. Because of such transparency, it is quite feasible to identify the fluctuating calls &objectives, and to strategize the functioning of contact center accordingly.
Why Choose Our Contact Center Outsourcing Services?
- Omnichannel customer support
- Customized contact center services as per business needs
- Efficient managers and agents well versed with the functioning of contact centers
- 100% customer satisfaction and increase in business reputation guaranteed
- Prices starting at $850 a month.